6+ weeks after placing the order the item hasn't arrived, emails to OneAlways support get bounced, and the seller's site no longer exists. Now I have to waste my time requesting a charge back from my... Toon meer
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After 1 month the shipment has not even left their warehouse and is still allegedly under preparation. The tracking link has been showing the following ever since I placed the order: "Your order... Toon meer
This site is a complete SCAM order placed around 6 weeks ago. No tracking provided, says ready to ship. Customer service does not exist the email address does not exist and the form submissions ar... Toon meer
Received a different product than I thought I ordered (exactly same name on both products was basis for confusion). After dialog with Onealways I now hope I'll be able to get a replacement.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele telefoon reparatiewinkel
- Auto-accessoire winkel
- Mobiele telefoonaccessoire winkel
- Elektronische onderdelenwinkel
- Meubelwinkel
Geschreven door het bedrijf
OneAlways is more than just an online retailer! Browsing our website will give you the opportunity to browse our fantastic range of top-of-the-line products that really have the power to make life a little easier and a lot more fun, and find support from our friendly and approachable staff, who are always happy to help, we are on hand to provide you with the information and help you make an informed decision on the product that suits your needs.
Contactgegevens
No.614 Building, Bagua 1st Road , Shenzhen Futian, China
- support@onealways.com
- onealways.com
Quality item
Iteam arrived nice and safely, also received a quality item but the shipping is very long but all in all a good experience
30 september 2024
Disappointing
I paid for 4 day delivery but took nearly 3weeks to arrive and the screwdriver was of poor quality, one of the points broke off before I eas able to complete using it.
30 september 2024
It has been a month and I still have…
It has been a month and I still have not received the keyboard
27 september 2024
I got my Stuff in time and in a very good Condition
I got my Stuff in time , and in a very food condition .
so i trust One Always and i think every one will do 😍
thank you Onealways🥰
14 september 2024
Product arrived damaged/unusable
Product arrived damaged/unusable. Emailed support for assistance no reply. Not compliant with uk consumer law.
21 september 2024
Worst their service
Worst their service. It's been 28 days I didn't get my ordered product till now.
14 september 2024
Meine Erfahrungen mit diesem…
Meine Erfahrungen mit diesem Unternehmen war sehr schlecht. Ich habe Versandkosten für eine schnelle Lieferung in 4 Tagen extra bezahlt aber mein Packet habe nach 14 Tagen bekommen. Ich habe mich mehrmals beschwerdet aber sie haben meine E-Mails einfach ignoriert. Mein Geld ist einfach so in die Luft gegangen. Dieser Unternehmen ist nicht ernst. Ich werde nicht mehr etwas hier bestellen, No Go. Ich bin ehrlich geärgert. Das finde ich doof, wenn die Sendebedingungen in der Realität nicht stimmen.
30 september 2024
Antwoord van Onealways
We sincerely apologize for the delay with your recent order. While we strive to deliver every product on time, there was an unexpected delay with your shipment. According to the latest information we have, your product has now been successfully delivered.
We understand how frustrating it can be to wait longer than expected, and we are truly sorry if this caused any inconvenience or disappointment. Our goal is always to provide a seamless experience, and we regret that we couldn’t meet your expectations in this instance.
Your satisfaction is incredibly important to us, and we’re committed to learning from this and ensuring that future orders are delivered smoothly and on time. If there’s anything else we can assist you with, or if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help.
Thank you again for your patience and understanding, and we truly hope that we can serve you better in the future.
Best regards,
OneAlways
recommend!
I ordered a usb To-C cable and arrived very quickly.
Quality is good and support team communicated all details about my order
1 oktober 2024
Review zonder uitnodiging
Never arrived
31 augustus 2024
Very good experience...
Very good experience fast delivery very good price very just perfect...
31 augustus 2024
The item does not work
31 augustus 2024
Antwoord van Onealways
We sincerely apologize for the delay with your recent order. While we strive to deliver every product on time, there was an unexpected delay with your shipment. According to the latest information we have, your product has now been successfully delivered.
We understand how frustrating it can be to wait longer than expected, and we are truly sorry if this caused any inconvenience or disappointment. Our goal is always to provide a seamless experience, and we regret that we couldn’t meet your expectations in this instance.
Your satisfaction is incredibly important to us, and we’re committed to learning from this and ensuring that future orders are delivered smoothly and on time. If there’s anything else we can assist you with, or if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help.
Thank you again for your patience and understanding, and we truly hope that we can serve you better in the future.
Best regards,
OneAlways
Still haven't my parcel from the 02 of…
Still haven't my parcel from the 02 of August. Now 16th. AWFUL!
Tracking says
Shipping history
13-08-2024 07:44
The item is ready for shipment
08-08-2024 14:30
Pre-declaration of the item has been received by customs
THE NETHERLANDS
07-08-2024 02:22
The item is pre-advised to PostNL
02-08-2024 12:12
The Item is at the shippers warehouse
16 augustus 2024
Antwoord van Onealways
We sincerely apologize for the delay with your order. We understand that this has affected your experience, and we regret that it led to a lower review on Trustpilot. Your satisfaction is extremely important to us, and we are truly sorry that we couldn’t meet your expectations this time.
We value your feedback and will do our best to improve moving forward. If there is anything we can do to make it right, please feel free to reach out.
Thank you for your understanding.
OneAlways
Quick order at summer from Onealways
Despite the summer I have received two orders fron Onealways pretty quickly. Also the packing was very good.
25 juli 2024
Good
Good product, relatively fast shipping. Tested for a few days now and the battery holds the charge well.
25 juli 2024
Awesomely awesome!
30 juli 2024
good service
20 juli 2024
I did not recieve my replacement…
I did not recieve my replacement battery for my jbl extream 3 speaker
16 juli 2024
har ikke fået varen endnu
2 juli 2024
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