6+ weeks after placing the order the item hasn't arrived, emails to OneAlways support get bounced, and the seller's site no longer exists. Now I have to waste my time requesting a charge back from my... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After 1 month the shipment has not even left their warehouse and is still allegedly under preparation. The tracking link has been showing the following ever since I placed the order: "Your order... Toon meer
This site is a complete SCAM order placed around 6 weeks ago. No tracking provided, says ready to ship. Customer service does not exist the email address does not exist and the form submissions ar... Toon meer
Received a different product than I thought I ordered (exactly same name on both products was basis for confusion). After dialog with Onealways I now hope I'll be able to get a replacement.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele telefoon reparatiewinkel
- Auto-accessoire winkel
- Mobiele telefoonaccessoire winkel
- Elektronische onderdelenwinkel
- Meubelwinkel
Geschreven door het bedrijf
OneAlways is more than just an online retailer! Browsing our website will give you the opportunity to browse our fantastic range of top-of-the-line products that really have the power to make life a little easier and a lot more fun, and find support from our friendly and approachable staff, who are always happy to help, we are on hand to provide you with the information and help you make an informed decision on the product that suits your needs.
Contactgegevens
No.614 Building, Bagua 1st Road , Shenzhen Futian, China
- support@onealways.com
- onealways.com
Bestilte en del med hurtig frakt
Bestilte en del med hurtig frakt. Gikk 7 dager før jeg fikk bekreftelse på ordre. Kansulert ordre. Og etter 7 dager fikk Mail om at del var på vei fra china. Og den kom etter 5 dager. Jeg bestilte med hurtig frakt 5- 7 dager. Gikk over 20 dager.
25 maart 2024
Antwoord van Onealways
Hello,
Thank you for your review; it means a lot to us!
We apologize for any inconvenience caused by the delivery delays. While we acknowledge the delays from our delivery partners, we take responsibility for any impact on your experience. Rest assured, we're actively collaborating with our delivery partners to ensure prompt and secure deliveries.
Thank you once again for your understanding and support.
Best regards,
Onealways
Antwoord van Onealways
Greetings,
We greatly appreciate your feedback, thank you!
We sincerely apologize for any inconvenience caused by the delays in delivery. While we acknowledge the delays incurred by our delivery partners, we take full responsibility for any inconvenience caused to you. Rest assured, we are actively engaged with our delivery partners to expedite and ensure the safety of all deliveries.
Once again, thank you for your understanding and continued support.
Best regards,
Onealways
I never got my package
I never got my package, I ordered a keyfob, instead I got 5 sheets of American stamps, I contacted both OneAlways and the delivery company as there's clearly been a mix up, neither will take responsibility and neither are responding to my emails anymore. I've spent days trying to reach a resolution, the fob itself is only worth a tenner including delivery so you'd think they would have resent it but no, now they're ignoring my emails after lying about trying to track it down. The delivery company told me they've not been in touch at all regarding this even though they told me they had. DON'T WASTE YOUR TIME OR MONEY.
EDIT*** since the company responded below, no one has responded to my emails, yet Mariana Garabagiu has had time to write a review for the company she works for. This person is who I got a few emails in response from OneAlways before completely ignoring my emails asking for a refund, it is a fake review and I'd be surprised if any positive review is real. SCAM COMPANY.
27 maart 2024
Antwoord van Onealways
Hi,
I'm really sorry to hear about your frustrating experience with your order. It sounds like a serious mix-up occurred, and it's completely understandable that you're feeling disappointed and let down by both OneAlways and the delivery company.
We sincerely apologize for the inconvenience and frustration you've experienced in trying to resolve this issue. It's unacceptable that neither party has taken responsibility or responded to your emails promptly.
Please know that your feedback is incredibly valuable to us, and we're committed to rectifying this situation as quickly as possible. We will personally investigate what went wrong with your order and ensure that appropriate steps are taken to address it.
Additionally, we understand the importance of timely communication and will make every effort to respond to your emails promptly from now on.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We will do everything in our power to make things right for you.
Best regards,
Onealways
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.