6+ weeks after placing the order the item hasn't arrived, emails to OneAlways support get bounced, and the seller's site no longer exists. Now I have to waste my time requesting a charge back from my... Toon meer
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Lees wat reviewers zeggen
After 1 month the shipment has not even left their warehouse and is still allegedly under preparation. The tracking link has been showing the following ever since I placed the order: "Your order... Toon meer
This site is a complete SCAM order placed around 6 weeks ago. No tracking provided, says ready to ship. Customer service does not exist the email address does not exist and the form submissions ar... Toon meer
Received a different product than I thought I ordered (exactly same name on both products was basis for confusion). After dialog with Onealways I now hope I'll be able to get a replacement.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele telefoon reparatiewinkel
- Auto-accessoire winkel
- Mobiele telefoonaccessoire winkel
- Elektronische onderdelenwinkel
- Meubelwinkel
Geschreven door het bedrijf
OneAlways is more than just an online retailer! Browsing our website will give you the opportunity to browse our fantastic range of top-of-the-line products that really have the power to make life a little easier and a lot more fun, and find support from our friendly and approachable staff, who are always happy to help, we are on hand to provide you with the information and help you make an informed decision on the product that suits your needs.
Contactgegevens
No.614 Building, Bagua 1st Road , Shenzhen Futian, China
- support@onealways.com
- onealways.com
quick and effecient delivery
14 juni 2024
Antwoord van Onealways
Hello Mitch, thank you very much for your positive review! We are very happy to hear that you had a pleasant experience with our product and service.
Your feedback motivates us to continue to provide products and services of the highest quality. If you have any other suggestions or questions, please do not hesitate to contact us.
We look forward to serving you again!
Sincerely,
OneAlways
Antwoord van Onealways
Hello Thomas, Thank you very much for the positive review! We are delighted to hear that you are pleased with your purchase and our service.
We appreciate you taking the time to share your experience with us. Your feedback is extremely valuable to us and helps us maintain the high standards of our service.
If you need anything else or have any further questions, please do not hesitate to contact us. We are here to help you!
Thank you again and we hope to serve you again in the future.
Respect,
OneAlways
Bad service…
The product/clock does not match the description. and I wrote to support team and ask
“can the watch switch between 12/24 hours, if not I will not buy it”
I received the following response:
Dear customer,
In the product description you will find the following criteria:
Material: ABS, electronic components
Power supply: contains a 2032 button cell battery
Function: electronic clock + thermometer function
Two-in-one function: electronic clock and thermometer
Stand angle: can be adjusted up and down, equipped with double adhesive tape, which can be attached directly to the curved surface or in other positions
Digital LED backlight: one button to turn on the blue LED backlight, useful for night time use
Time format: can switch between 12/24 hours
Size: approximately 7.5 x 2.5 x 1.5 cm
Weight: approximately 35 grams
We are at your disposal for any further questions or clarifications about the product.
Yours faithfully,
OneAlways
I received the watch and it can't switch between 12/24 hours and support team didn't reply to my last email so now I'm going to ask Paypal for help to get my money back
13 juni 2024
Antwoord van Onealways
Hello Lars
We apologize for any possible misunderstandings and for the fact that your initial message was not seen. Please accept our sincere apologies.
We would like to better understand the problem you are experiencing with the product. If you have tried to use the required functions and are experiencing difficulties, please let us know exactly what is not working as expected.
We also want to make sure that the user instructions should include information on how to set the 12/24 hour format and other functions. Please check the instruction manual for details. If the manual is not clear enough, it would be very helpful if you could describe the specific problem so that we can give you detailed assistance.
Please contact us with any questions or clarifications needed. We are here to help you and make sure you are satisfied with your purchase.
Thank you for your patience and understanding.
Sincerely,
OneAlways
Tack är nöjd
7 juni 2024
Antwoord van Onealways
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you had a pleasant experience with OneAlways.
Your feedback motivates us to continue to provide high quality products and service. We are glad you were satisfied with the product and hope we can serve you again in the future.
If you need further assistance or have any questions, please do not hesitate to contact us. We are here to help you at any time.
Yours sincerely,
OneAlways
Really disappointed
Really disappointed. I keep writing emails to supportonealways.com to help me with my package. I ordered something completely different than what I have received(wrong item delivery). I feel very frustrated and scammed since the only way to contact them is through their email and, at first, they replied but only once. Then, they ignored me for over a week now, after sending them all details necessary to find out what has been wrong.
22 mei 2024
Review zonder uitnodiging
Antwoord van Onealways
We sincerely apologize for the inconvenience caused by the delivery of your order. We did not mean to upset you and regret any inconvenience caused.
We would like to inform you that you have received an email from our company with all the details regarding your parcel. Unfortunately, the delivery failed to reach your address, which is why we have asked you to contact the delivery company to resolve the situation.
The delivery company should be able to provide you with the necessary assistance and information to redirect or pick up the parcel. If you encounter further difficulties or need assistance from us, please do not hesitate to contact us. We are here to help.
We apologize once again for the inconvenience caused and thank you for your understanding.
Yours sincerely
OneAlways
Antwoord van Onealways
Hello Ron
Thank you very much for your positive review! We are thrilled to hear that you are satisfied with our product and services. Your feedback is greatly appreciated and motivates us to continue providing the best possible experience for our customers.
We look forward to serving you again in the future. If you have any further comments or need assistance, please don't hesitate to reach out.
Best regards,
OneAlways
Confused but hopeful
Received a different product than I thought I ordered (exactly same name on both products was basis for confusion). After dialog with Onealways I now hope I'll be able to get a replacement.
22 mei 2024
Antwoord van Onealways
Hello Miataägare
We sincerely apologize for any inconvenience you have experienced and for any frustration caused by the situation.
We have reviewed the delivery status of your order, and according to our records, the product has arrived safely. Your tracking number is: YT2414121266054459.
We value your feedback and are committed to improving our service. If there is anything specific about the product or the delivery process that did not meet your expectations, please let us know so we can address it promptly.
Thank you for your understanding and for giving us the opportunity to resolve this matter.
Best regards,
OneAlways
Antwoord van Onealways
Hello Matteo Albadawi
Thank you for your feedback. We are delighted to have been able to assist you and appreciate your kind words.
We look forward to continuing our collaboration and providing you with the best service possible.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
OneAlways
I will buy more stuff.
The best price I could find for the spesific product, shipped from China to Sweden in about two weeks. Accurate tracking all the way until it was delivered on my door.
I am pleased with the store and its quik handling, I will proberly buy from them again, check the prices!
27 april 2024
Antwoord van Onealways
Hello Tore S
Thank you for sharing your feedback with us. We are thrilled to hear that we were able to assist you effectively.
Your satisfaction is our top priority, and we are committed to maintaining the highest standards of service. We greatly value your trust and look forward to continuing our collaboration with you.
If you ever need further assistance or have any questions, please feel free to reach out to us. We are always here to help.
Thank you once again for your feedback and for choosing to work with us.
Best regards,
OneAlways
Antwoord van Onealways
Hello Tajmel Peter
Thank you for your reply. We share your sentiments and also hope for a smooth and successful future collaboration.
Wishing you all the best, and looking forward to serving you again soon.
Warm regards,
OneAlways
Trevlig personal
Trevlig personal, snabb leverans och produkten som stämmer.
Tack
17 mei 2024
Review zonder uitnodiging
Antwoord van Onealways
Hello Nermin
Thank you for your feedback. We are delighted to have been able to assist you and truly appreciate your kind words.
We value our collaboration and look forward to continuing to work together in the future.
Thank you once again for your trust and support.
Best regards,
OneAlways
Great service and delivery time
Ordered my products great service and quick delivery time
22 april 2024
Antwoord van Onealways
Hello Joan
Thank you for your feedback. We're pleased to have been able to assist you and are glad to hear that you are satisfied with our service.
We look forward to continuing our collaboration and are committed to providing you with the best possible support in the future.
Thank you for choosing us and for your continued trust.
Best regards,
OneAlways
i did not receive my package
23 april 2024
Antwoord van Onealways
Hello Pinar
Thank you for taking the time to give us your feedback. We sincerely apologize for the problems you experienced with your recent order. Your satisfaction is very important to us and we regret that we were unable to meet your expectations.
We understand that your frustration is due to the delay but sometimes there are external causes that can cause the package to be delayed, but now we see that the package has arrived and we hope you are satisfied with our product.
Thank you for bringing this to our attention and we look forward to resolving this issue to your satisfaction.
Yours sincerely,
OneAlways
Ricambio come da descrizione e foto
30 april 2024
Antwoord van Onealways
Hello Andrea
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with us.
Your feedback is greatly appreciated and serves as a great motivation for our team. We are dedicated to providing the best service possible, and it’s always gratifying to know that our efforts are recognized.
If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you again in the future.
Thank you once again for your kind words and for choosing us!
Best regards,
OneAlways
Antwoord van Onealways
Hello Chaled
Thank you immensely for your glowing review! Your words truly mean a lot to us.
We're delighted to hear that you had a positive experience with us. Providing excellent service and products is our top priority, and it's incredibly rewarding to know that we've met your expectations.
Your feedback inspires us to continue delivering the best possible service to all our customers. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out.
Thank you again for choosing us and for your kind support. We look forward to serving you again soon!
Warm regards,
OneAlways
Antwoord van Onealways
Hello Jose
We appreciate you taking the time to share your feedback with us, although we are saddened to hear about your negative experience. Please accept our sincere apologies for any inconvenience or frustration you may have encountered.
We take your concerns seriously and would like to address them promptly. Could you kindly provide us with more details about your experience? Understanding the specifics of what went wrong will allow us to take the necessary steps to rectify the situation and prevent similar issues from occurring in the future.
Your satisfaction is our utmost priority, and we are committed to making things right for you. Please feel free to contact us directly at [Your Contact Information] so that we can further discuss how best to resolve this matter.
Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.
Best regards,
OneAlways
I received my order
I received my order, but it is not what I ordered. It is a battery, but it is not what I ordered.
17 april 2024
Antwoord van Onealways
Hello Basail
Thank you for sharing your feedback with us, although we're disappointed to learn about your negative experience. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have encountered.
We take customer feedback seriously and strive to provide exceptional service at all times. Your feedback helps us identify areas for improvement, and we appreciate the opportunity to address your concerns.
Could you please provide more details about your experience so we can better understand what went wrong and how we can make it right? Your satisfaction is important to us, and we want to ensure that we take the appropriate steps to resolve any issues you may have faced.
Please feel free to contact us directly at [Your Contact Information] so we can further discuss your concerns and work towards a resolution.
Thank you for bringing this to our attention, and we look forward to the opportunity to make amends and improve your overall experience with us.
Best regards,
OneAlways
Works as expected.
22 april 2024
Antwoord van Onealways
Hello Jason
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with us.
At OneAlways, we strive to provide top-notch service and products to all our customers, and it's wonderful to know that we hit the mark with you. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.
Your feedback means the world to us and serves as a great encouragement to our team. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out.
Once again, thank you for choosing us and for taking the time to leave such a positive review. We look forward to serving you again in the future!
Warm regards,
the delivery time is too long
the delivery time is too long, my package took more then 1 month to arrive
26 maart 2024
Antwoord van Onealways
Hello, Hope you are well.
Thank you very much for your review. It is very important to us!
We are sorry for the inconvenience caused and the delivery delays.
Not to apologize but just to inform you, we say that it is not our fault for the delays of the delivery company, but of course, we assume the mistake for them.
We are still working with the delivery companies to ensure a fast and safe delivery
https://Onealways.com
Thank you again!
Best wishes
I had a positive experience with this…
I had a positive experience with this online sait. I received the parcel quickly and qualitatively.
6 maart 2024
Review zonder uitnodiging
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