Onebright  Reviews 930

My son has just completed 8 weeks with a lovely therapist called Maxine. She made him feel comfortable and safe from their very first conversation. She took time to get to know him and has helped him overcome lots of things that were impacting him. She’s been amazing and was always cheerful and encouraging. Thank you so much for your help and support Maxine, we will miss talking to you.

Not the psychiatrists fault but I have had a very bad experience that has been very detrimental to my mental health. As someone with a Neurodivergence being sent documents pages long with policies is really unhelpful. You have to be so careful with making appointments and double check that your Policy is still in place for all appointments, my policy had ceased 2 days before my last appointment and I was totally unaware - it had been approved weeks before so I was oblivious - apparently I should have read the policy carefully - something that's really very difficult for me to do, I can't even open most policies ! Too much information in one go. I got a really hefty bill from onebright double what I would have been charged if I had seen my psychiatrist direct and self funded. If you are neurodivergent or even have mental health issues that inhibit you concentrating on pages of policies be really really careful that every appointment you make is covered by yr health insurance and also don't miss a appointment whatever you do as you get charged £400 no matter what. I'd recommend people with ADHD using a company that might be a bit more hand holding with these matters.

Edit: 08/03 - Onebright responded to this review asking for me to contact them with further details, I did that some time ago and received zero response.

CBT therapist Abigail was very effective and helpful in guiding me to reach my goals and understand the values within me in order to achieve a stable mental health

I've just finished 10 CBT sessions with Harpreet Bains and working with her on my worrying/anxiety has been fantastic. Harpreet has given me tools and techniques to use that help me to manage and minimise negative thought patterns and physical side effects of worrying. The sessions were collaborative and Harpreet allowed me to focus and spend more time on specific areas that were more of a concern for me. I wouldn't hesitate to work with Harpreet again if I ever felt like I needed some extra help. Thank you!

My Therapist John Homer was absolutely amazing right from the start. He was clear, direct and extremely knowledgable. I felt on the first call that he was wading into my world with the clear intent to rescue and help fix me and I had complete (well placed) confidence that he could and would. After a horribly traumatic family event I was unravelling, having panic attacks and unable to sleep. John skilfully navigated all of that together with subsequent issues that kept cropping up enabling me to, primarily, prevent negative impact on my career and ultimately leaving me with a framework of skills and knowledge to apply going forward. It is not going too far I don’t think to say that John prevented me reaching total break down. I cannot thank John enough for his compassionate and generous spirit and obvious talent.

This establishment really helped with my mental health, in particular my long-term battle with OCD and anxiety which resulted in depression.
The therapist, Christine McLaughlin was very polite, a good listener and advised myself on the correct strategy towards overcoming my OCD & anxiety.
Christine was patient and gave me the adequate support that I required from the one to one sessions I received from the last few months.
I can confidently say that the state of my mental health has improved thanks to Christine.
I would recommend her as a therapist to others suffering from OCD/anxiety.

My 9 year old has taken part in CBT sessions to support his anxiety.
The sessions were age-appropriate, engaging, and delivered by Jan Carlton who was fun, enthusiastic, and helped create a positive and supportive environment.
Developing a better understanding of anxiety triggers and the link between thoughts, feelings, and behaviours. They have been introduced to coping strategies such as breathing exercises and positive self-talk, which they are beginning to use with adult support.
Jan has been amazing and our son’s confidence has really grown over the past 10weeks - thank you Jan 😊

A very welcome space to sound out thoughts, realign myself in my profession and help to highlight my strengths and achievements when both seemed to have been lost.

Excellent Service. My therapist Lindsay was truly awesome. I was in physical and mental pain from bereavement and wasn't convinced 'talking' would do me any good after all, how can talking help my physical pain? I wasn't convinced and I didn't want to talk. Lindsay however gradually drew me out of myself with warmth, understanding and support. I can't speak highly enough how her approach helped. Thank you so much Onebright! Forever grateful Lindsay!

Paul was incredibly professional, supportive and helpful.

My therapist, Elisabeth, had helped me enough to gain back my confidence in myself by being able to observe and accept how I feel and think. This helps me how to make informed decisions and not just out of haste or impulsive emotions.

My daughter has found the experience extremely helpful and rewarding. Having been discharged previously from CAMHs and after relapsing, she was pretty desperate for some more support. Maxine has been incredible and my daughter has benefitted hugely from their interactions and seems to be in a much better place. Thank you

Babalwa has been a great help to my teenage daughter. The sessions were well structured and my daughter learnt a lot of practical strategies and was expected to experiment and try out her goals. My daughter appreciated the honest, straight forward feedback and felt safe to open up and share difficult thoughts and feelings. Highly recommend.

It has been great working with my therapist Diana for the past few months and her help with CBT has been important in helping me feel better. The techniques that I have been taught have been integral in helping me manage my anxiety and depression and understanding myself much better. Diana’s calm, supportive and positive approach has been so important in helping me feel relaxed and comfortable enough to open up. She has been excellent.

The assessment felt pre-decided rather than collaborative. CBT was recommended despite me explaining it hasn’t helped before, and alternatives weren’t discussed. I was told I’d be called back to discuss my decision, but the follow-up call was instead to book an appointment, and promised email follow-up didn’t happen.

Update: The response from Onebright did not address the specific concerns raised, instead reiterating general guidance around CBT without acknowledging the lack of collaborative discussion, the absence of alternative options, or the missed follow-up communication.

I had a course of CBT and ERP with Ian Salmon for OCD. It felt like he understood me from the beginning. I felt I could be honest and listened to without judgement. The course of therapy felt well structured and I feel so much better for it. He's given me my life back and I couldn't be more grateful.

My therapist Abigail W-P was absolutely amazing, she helped me get through things i wouldn’t have been able to get through we went though loads of helpful techniques which helped so much. lovely service and lovely therapist, would 100% recommend! thank you so much!

My therapist was patient and helped me articulate why I felt the way I did and how to move forward with what had happened giving me more confidence.

I felt like my therapist was very open and easy to talk to . Also very warm and caring and helped me validated my feelings in a calm way

A big thank you to Olivia for being so kind, patient and attentive. Being given the tools to continue the process of managing my anxiety will really help me in the run up to my A Levels and when I start university in the Autumn. My motivation and organisation has greatly improved. I am sure I will use these skills often as I go through life.