One Reverse Mortgage, LLC Reviews 

Great people to work with............................

SO far so good. Everything proceeded in a very timely fashion. Great follow up with right amount of contact.

We really needed the money and are very pleased this finally worked out. Wes Scarlett has been amazing! He is a very talented and persistent Solutions Consultant, who really made it happen. The underwriting process was very intense and time consuming. We learned much from this process and are grateful that One Reverse Mortgage took the time to explain everything along the way.

Agents were friendly and cooperative. Process was explained in detail. Only problem I encountered was that the application process was too long and information required was excessive.

This has been a miserable experience, due to delay after delay. We started this process in late June and are just now getting finished.

Everyone was helpful and explained process easily to understand.

Glenn & his team did a great job,and any questions we had they answered. we were going to get a reverse mortgage about 2 1/2 years ago but AAG was so hard to deal with we just quit.but we talked to Glenn and felt comfortable and here we are today done.thanks to all. Charlie & Rita Odell.

We never thought we could qualify for a reverse mortgage. We finally reached the point that we really needed to see about it or sell our home. For most of the process I worked with Marcus Settles. My husband has a job that would not be conducive to making/receiving phone calls or access to office equipment. So I handled the entire process by myself. There were some personal issues that slowed down getting paperwork sent in and I work 3 days a week. Marcus is a consummate professional yet he was warm, caring and understanding. He continued to be encouraging and supportive; without that I don’t think I could have gotten everything done. Marcus got a promotion I’m certain he deserved. At that point Jonathan Ruiz took over our case. I felt Marcus had taken time to let him know everything about our ongoing process. He, too, was patient and supportive. Nearly every day there was some paperwork that was needed. I have to admit the quantity and specific demands nearly caused me to say, “Forget it, I can’t do this anymore.” I even wrote an email about it. As it turned out, everything came together and Jonathan worked some miracles we never expected. There was lots of communication, the underwriting team stayed on top of everything that was needed. We will close tomorrow and I feel blessed to have found a company with most excellent people who were determined to procure the reverse mortgage. I cannot say an adequate “Thank You” for all the hard work and dedication that went into making our reverse mortgage happen. It means everything to us for a myriad of reasons. I have already referred someone to you. And finally, I don’t think anyone will miss having to work with us again! 😄 Linda L.

Wonderful experience working with ORM'S agents. Matt Chen, Glen Castleberry,and Nick Valerian!! The entire process was well explained and painless. Glad that we chose to go this route.

I very much appreciate the service and overall of getting to a successful conclusion.

Wonderful, professional people. A delight to work with !

Jonathan Ruiz and Kahala Black were patient with me because I asked many questions and got testy at times. I appreciate their willingness to keep my wife and I informed. They are knowledgeable and extremely helpful which older folks truly appreciate. we wish to thank them for all the help they gave us.
Conrad and Nancy Cardinal

I had the best experience ever in my life and I am 83 years old and have a PhD in Marketing. Over these many years my experience has in training many sales personnel I have seen and heard of stories that the general public met with other sales representatives. Billy Feigen has earned the 5 stars you mentioned above. He has led me thru the most difficult situation which combines my feelings along with money I worked for all my life. This combination had me in fear of doing something wrong. Billy eased my mind as well as feelings that this is the right thing to do at my age and enjoy the rest of my life in a relaxed mode.
I also met Eric Bitanga who supported Billy in major ways to inform me of things that were coming up for me to be prepared without any shock. Again, the comfort zone became a reality before it was presented to me.
My congratulations in your choice of two fantastic representatives for your organization.

Kept me informed throughout the process. Very professional. Would use them again.

We have never worked with anybody more pleasant or helpful then Preston Williams, Billy Feigen and Abby Giordano. We feel like we have made friends for life even though we have never met!

Everyone I have worked with has always been very knowledgeable, courteous, friendly and timely. They make it a very pleasant and enjoyable process. Nick was very patient and was able to answer all my questions thoroughly.

Excellent job with a complicated process in a timely manner.

Process was ok. Closing was confusing