One Sure Insurance Reviews 

Take my all details for motor trade insurance then they says will call me within 48 hours.no one call me . 5 days , i called they says still waiting and they will call me . Not helpful

Alex shaw help me in payments trouble
He is helpfully n kind person very thanks 4 help

Today Mr Thomas Carter helped with an outstanding enquiry. He supported me and sorted my issue out, which I am very glad for and thankful. He has given me extraordinary support.
Overall company could be more precised and more communicating

I rung up and spoke to Tom Carter he was friendly, professional and extremely helpful took the time to explain how to input MID and double checked I understood it. He also when through the details of the policy.
Thank you Tom

I must say I had to contact one sure today as I have had to finish work due to ill health, I connected to Rachel and what a lady, she was kind considerate and none judgemental, she had a lovely soft careing Manor about her, and very helpful, 5 star young lady

Rachel helped me out with my query. She was prompt and very helpful in resolving the issue. Great credit to the company.

One Sure are excellent! They are straight to the point, accurate and nothing is too much trouble. Everything is explained and clear- from setting up to amending my policy. Any updates or suggestions are queried with me first so no hidden fees or surprises.

I’ve spoken to Advisor Tom Carter several times and he is amazing- always extremely polite, calm and respectful despite my numerous questions. He always goes the extra step to ensure I get the best out of my policy without adding unnecessary extras and costs!

This company takes your money then comes up with every excuse not to insure the lorry i have never dealt with a company so crap at what they do. Take so long to answer the phone the customer service is crap. Please do not use them they will rip you off even if you answer every question truthfully say they will phone you back & never do

Spoke to Mr Alex Shaw - call handler .
Fully understand my issue and swiftly resolved my problem.

I called with a question about updating vehicles on my traders policy, I spoke to Samantha who talked me through everything on my app while I was on the phone with her. Very professional and I could tell that she was very good at her job because she answered all my questions Very quickly, I dont have to call often as my traders insurance runs smoothly but I always know they go above and beyond to help there customers.

Telephones one sure insurance spoke to a really polite gentleman called Thomas Carter, he helped me with a number of complicated questions. Very calm, helpful and polite with extensive knowledge on motor trade insurance.

568365

Thank you Samantha for today, very good, helpful and efficient customer service. Answered everything and amended my details. Thank you 😊

I phoned to make some adjustments to my policy this morning Rachel was very helpful and informative I will continue to use one sure for all my insurance needs

Hi I had one of best experiences with OneSure insurance got my Good on Transit Public and employer liability insurance at a very good price. Advisor was brilliant would recommend this company.
Kind regards
Your
Favourite

How does one insurance company ge away with this. I had my insurance cancelled because of their negligence. Staff have attitude and when you speak back they hang up. I’d rather ride a bike then insure with them. Stay well away. Bunch of lies

I had a quote for van insurance and the agent was Will Poyser and I have to say he was superb. He got me a great price after an initial shock quote. highly recommend one sure and Will in particular.

Samantha was great
Really easy changing a vehicle on my policy

Aimee was super helpful. Was courteous and kind and spent time explaining things and giving the right advice. This advice was outstanding and helped get the service that I needed. My day went from bad to good after speaking to her and her getting the best for my work. Thank you.

They deserve another 1 start for their reply.....

says reference number (optional) so rubbish... just another deflection tactic

AVOID THIS COMPANY

they have my details but choose NOT to call or contact me...

Had an issue with payment links which meant our policy was scheduled for cancellation which was alarming, but upon phoning up today and yesterday the team were happy to help, didn't spend too long on hold and they waved the late payment fee as they understood it wasn't our fault.

Tom Carter in particular was very helpful and friendly!