One Sure Insurance Reviews 

2.785
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After a really poor experience with a different motor trade broker setting up my first motor trade policy, I cannot tell you how different my experience with Dean was in setting up my motor trade insu... Toon meer

Beoordeeld met 5 van de 5 sterren

Thomas was very quick at understanding my complex question he very quickly was able to sort out my problem directly speaking to the insurance company Whilst this took some time he would tell me wha... Toon meer

Beoordeeld met 1 van de 5 sterren

Can’t believe it. They cancelled my £15k insurance policy for no good reason, then still helped themselves to another payment via direct debit. Absolute piss take. If the policy’s cancelled, what exac... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I spoke wuth an agent earlier named samantha who was an absolute delight she was very helpful and answered all the queries i had in a lovely manner also i did not have to wait to long to get through o... Toon meer

Bedrijfsgegevens

  1. Verzekeraar

Geschreven door het bedrijf

Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.

Our 48-Hour Price Guarantee!

Found it cheaper elsewhere? We'll give you a 100% refund!

One Sure Insurance has a comprehensive, unbeaten price guarantee on all of our insurance policies. If you are able to find a cheaper like-for-like quotation after taking out an insurance policy with us; then we will price match, or issue a 100% refund - no questions asked!

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,4

Alle reviews

(2.785)

151 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great company to deal with

Great company to deal with, very proffessional, able to solve problems quickly.
10/10

30 januari 2026
Review zonder uitnodiging
Logo One Sure Insurance

Antwoord van One Sure Insurance

Dear Mr. Stone, thank you for your wonderful feedback! We're thrilled to hear that you found us professional and able to solve problems quickly. Your satisfaction means a lot to us, and we will make sure to keep up the great work!

The One Sure Insurance Team

Beoordeeld met 1 van de 5 sterren

They tell that they cover third party…

They tell that they cover third party motor trade insurance, after 20 mins of conversation, they cannot give a third-party insurance.
Waste of time.

27 januari 2026
Review zonder uitnodiging
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Antwoord van One Sure Insurance

Dear M Ali Sagiroglu,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience regarding the third-party motor trade insurance. We understand how frustrating it can be when expectations are not met, especially after investing your time into a conversation.

Your feedback is important to us, and we are recording your concerns to investigate the matter further. We want to ensure our communication is clear and accurate regarding the services we offer.

If you have any further questions or need assistance, please don’t hesitate to reach out. You can contact us at Phone: 01782 880140.

The One Sure Insurance Team

Beoordeeld met 5 van de 5 sterren

Quality service by Thomas

Spoke to Thomas he was very helpful and provided quotes with clarity good explanation am extremely happy to have spoken to him

22 januari 2026
Review zonder uitnodiging
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Antwoord van One Sure Insurance

Hi Frank, thank you for your wonderful feedback! We are thrilled to hear that Thomas was helpful and provided you with clear explanations for your quotes. We will let him know about your appreciation.

The One Sure Insurance Team

Phone: 01782 880140

Beoordeeld met 5 van de 5 sterren

What a lovely lady.

What a lovely lady.
I explained my issues.
She resolved them immediately.
No mess, no fuss, no prolonged hold times.
Polite, friendly, and even tried to sell me home & contents insurance 🤣
Bless her lil cotton socks
5 stars from me

21 januari 2026
Review zonder uitnodiging
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Antwoord van One Sure Insurance

Hi Gordon, thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience and that our team was able to resolve your issues quickly and efficiently. We truly appreciate your kind words and will definitely let the team member know. Thank you for your 5-star review!

The One Sure Insurance Team

Beoordeeld met 5 van de 5 sterren

Professional & Friendly

I have a had long chat with the gentleman Tom Carter, very professional and friendly experience with the chap. Quite happy with dealing with them.

7 januari 2026
Review zonder uitnodiging
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Antwoord van One Sure Insurance

Dear I. Arri,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tom Carter. We will make sure to let him know about your kind words.

Best regards,
The One Sure Insurance Team

Beoordeeld met 1 van de 5 sterren

This company can not improve its sole…

This company can not improve its sole purpose is to fleece people. They do not tell you over the phone about the extortionate cost of cancelling your policy My cancellation fees came to just under £400 with all the add ons. . .Yes I should have read the small print but busy days are what they are you don't expect this . Always make sure you run your contract through Ai .

31 december 2025
Review zonder uitnodiging
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Antwoord van One Sure Insurance

Dear Owen,

Thank you for sharing your feedback. We're truly sorry to learn about your experience with our cancellation fees. We understand how unexpected costs can be frustrating, and we want to assure you that your concerns are being taken seriously. We strive for transparency in our communications, and we regret that this was not your experience.

Your feedback has been recorded and will be investigated to help improve our processes. If you need further assistance or wish to discuss this matter in more detail, please don't hesitate to reach out. You can contact us at Phone: 01782 880140.

Thank you for your understanding.

The One Sure Insurance Team

Beoordeeld met 5 van de 5 sterren

Jamie Young

Jamie Young, Thank you for making my experience pleasant and smooth.
Great communication skills, and easy going.
Very pleasant person.
Thank you

30 december 2025
Review zonder uitnodiging
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Antwoord van One Sure Insurance

Dear Hisham Al Ahdal,

Thank you for your wonderful feedback! We're delighted to hear that Jamie Young provided you with a pleasant and smooth experience. We will make sure to let Jamie know about your kind words.

Thank you once again for taking the time to share your experience with us.

The One Sure Insurance Team

Beoordeeld met 5 van de 5 sterren

Just renewed my motor trade policy

Just renewed my motor trade policy, had a very helpful lady deal with one small matter which she resolved straight away. Very professional and a credit to the company

24 december 2025
Review zonder uitnodiging
Logo One Sure Insurance

Antwoord van One Sure Insurance

Dear Philip & Rosalia,

Thank you for your fantastic feedback! We're delighted to hear about your positive experience renewing your motor trade policy and appreciate you recognizing our staff member's helpfulness. We'll be sure to let her know how much you valued her assistance.

The One Sure Insurance Team


One Sure Insurance
Phone: 0800 123 4567
Email: support@onesureinsurance.co.uk

Beoordeeld met 5 van de 5 sterren

ABI categories

Jay brought out the best in customer service. An exceptional face of the company.

22 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

One shaw insurance

I've been with one shaw insurance from 2019 never missed a payment 3 weeks ago a had a accident so as my van wasn't drive able paid £60 to swop over and now after 3 weeks later they are saying as I have a ccj from 2021 they are cancelling my insurance policy and not repairing it and returning it damage

16 december 2025
Review zonder uitnodiging
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Antwoord van One Sure Insurance

Thankyou for your feedback and to establish the facts i have reviewed your file and can confirm that following your claim the Underwriter Jensten have completed their checks and discovered an undisclosed CCJ. Jensten have now voided the policy. You have stated that you did not know about the CCJ. We are the broker and act on the Underwriters behalf. Please refer to them as we do not handle claims and or voidances.

Beoordeeld met 1 van de 5 sterren

Avoid at all costs

Avoid at all costs!
Having spent only 1 year with these I will not be a returning customer! Staff run the phone lines & when issues arrive with staff then the staff also deal with the complaints & no management see this! This is extremely hidden & means problems get hidden!! Staff have massive attitudes and use their own rules to push you into more arguments.
I will never pay a single penny to these again & suggest you avoid!!

31 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Called up today spoke too a gentleman…

Called up today spoke too a gentleman called Jamie young regarding a motor trade policy I would just like to say how professional he handle my situation and how he sufficiently adapted to my situation really kind polite and helpful thank you again Jamie x

27 oktober 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I was charged £71 non declared…

I was charged £71 non declared commission for choosing to finance my car insurance. This is in addition to their normal commission from insurers then they charged me an extra "£39 charges" when I sent a copy of my no claims certificate. I would not use them again . They did not act with my interests in mind as my broker. They failed in their fiduciary duty by not declaring the finance commission.

10 oktober 2025
Review zonder uitnodiging

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