Online Pharmacy 4U Reviews 

I placed an order on 21 February 2026, and it arrived on 28 February 2026. I want to be clear that delivery itself was not the problem.

The problem was the confusing emails I received after ordering.

After I placed the order, I sent proof of ID which already included my address.

After that:

I was asked to confirm my address again, which I did.

I was then told my address was not needed because the order had already been shipped, and I was given a tracking number.

A few days later, I was asked again to provide my address.

The company kept changing its position between:

“We need your address to ship your order”

and “Your order has already been shipped, so your address is not needed”

This went on for several days and appeared to involve different staff who were not communicating with each other.

When I raised this, I was later told it was due to a “system glitch”. While I accept the apology, this does not explain why I was still being asked for my address after being told the order had already been sent.

In short:

Product arrived ✔️

Communication was disorganised and unnecessarily stressful ❌

I hope the company improves its internal checks so customers are not repeatedly asked for the same information after being told it is no longer required.

I ordered 4 Contour Next blood test strips, which arrived in good time but I failed to inspect them propely snd to my horror, they are not contour next and I cannot test my blood tonight. So have had to order with next day delivery. Very disappointed and now I have 3 plus the one box I opened tonight to extract a test strip only to discover the mistake

Once again their tech lets them down!! Tried to reorder a prescription and keep getting the 'buffer circle' !! Tried this for three days now and still can't order anything!!

Great service will continue to use in future 👍

Excellent range of products. Easy ordering process and very efficient and quick delivery. Wish more online companies were like this.

We have ordered 1no NEOCATE Junior on 06/02/2026. Upon receipt we discovered that the expiration date stamped on the product is 01/11/2025, meaning the product was already expired at the time of delivery. We have flagged this up with the providers team immediately, attaching photographic evidence and requested a refund using the e-mail, given in their order form. We have received responses rejecting our clime stating that the batch details do not match their dispatched records and the product hasn’t been supplied by their unit?!
In addition, this response raises several serious concerns:

*How could an expired specialist infant/child nutritional product be in circulation?

*How are Online Pharmacy 4U batch verification and dispatch controls managed?

*What safeguards are in place to prevent expired medical nutrition products from reaching consumers?

*If you assert that the product was not supplied by your unit, what investigation has been conducted to verify this claim?

This matter has now been escalated for independent third-party investigation.

Companies which do a great job deserve a thank you but really the measure of a company is how they react when something goes wrong and their ability to put things right.
On a recent order instead of having three of an item there was only one. I contacted the company and the error was dealt with promptly and efficiently. Thank you.

Bought a pain pen for my husband who has cancer total cost £50 when it arrived 3 days later after paying for next day delivery my daughter told me this wasn’t suitable for a 72 year old man with cancer
Which did not say anything on website that you can’t use it on cancer patents!
I emailed pharmacy for u twice no reply I phoned them spoke to customer service who said someone will call me back no phone call!! The pen has not been used and is still in original unopened packaging…I will never use this company again and would avoid them like the plague…I will ask my credit card company if they can intervene! Selling items not fit for purpose!

I placed an order 10th December and paid extra for fast shipping. Having not heard anything or received my order a week later I contacted them. I was informed the item was out of stock (no mention of this at ordering and no Comms to let me know). 5 weeks later, after no further updates, I requested a refund. I have received no refund, response or update. It's has now been 2 months since I expected delivery.

ordered an item and the one that arrived was not as shown in the item images. as a result i will not be using it. i also will not order from this company again. it looks like they sell cheaper made items that are made for and from other countries but advertise them as from and for the UK.

Extremely disappointed with the unethical business practices of Online Pharmacy 4U.

In April, I purchased a 15-month supply (15 bottles) of supplements (Order #94588). However, the products provided expired in August—only 4 months after purchase. It is mathematically impossible for any consumer to use a 15-month supply within 120 days.

Despite this clear breach of the Consumer Rights Act 2015 (goods not fit for purpose), the pharmacy has been obstructive. They agreed to a refund but refused to provide a pre-paid return label, insisting I pay for the return of their own defective/short-dated stock.

They have ignored my formal emails since 22nd January 2026. I am now forced to escalate this matter to the General Pharmaceutical Council (GPhC) and am considering legal action via the Small Claims Court to recover my costs.

Avoid this pharmacy if you value honest service and consumer safety. They clearly prioritize dumping short-dated stock over customer care.

Terrible...my kids prescriptions moved from another provider to them... impossible talk with a real agent through the chat.. impossible find a medicine from their list..useless

Poor communication throughout, paid extra for 1-2 day delivery but received 6 days later with no updates about my order....

Excellent service, speedy delivery

It’s great. I can sleep better and I feel more relaxed.

Excellent delivery in less than 24hrs by royal mail. packed glass jars very secured . will use again

Items I wanted were in stock at a very good price despatched quickly and very well packed.

Reliable, quick delivery and prices are reasonable.

Ordered a medical solution and it arrived in three days. Good value for money, and the item did what it said it would do
Can recommend