Delivery was late, communication is shocking. Wrong gate was sent, absolute nightmare to get in touch with no one answers so you have to keep calling as it cuts you off after a minute of waiting. When... Toon meer
Bedrijf heeft geantwoord
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After lots of hunting around for the exact doors I wanted and at the right price, I found these (Online door store). Ticked every box and also got free handles and hinges - really nice ones too ! Deli... Toon meer
Bedrijf heeft geantwoord
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... Toon meer
Bedrijf heeft geantwoord
The doors were delivered on time and were the best price I could find anywhere online. The quality of the door furniture that they came with is excellent and, when fitted, the doors look superb.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4,0
Goed
589 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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smooth experience
order went nice and smooth, delivered quickly as advertised, after care spot on; would definitely recommend to friends and family
3 juli 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Erika,
Thank you so much for taking the time to share your feedback!
We're happy everything was smooth and quick, and we appreciate you trusting us enough to recommend us to friends and family.
Best Wishes,
Online Door Store
Antwoord van Online Door Store
Dear Amarjit,
Thank you for your review.
We are happy that you were pleased with your new doors.
Best wishes,
Online Door Store
Top services!
Great company! Very knowledgeable staff that know what they're talking about! Would highly recommend!
26 september 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Mr Renton,
Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store
Ahmed was very professional and…
Ahmed was very professional and efficient
6 augustus 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Mr Song,
Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store
Great service & a fantastic product 👍
1 juli 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Mr Foster,
Thank you for your review.
We are very happy you were pleased with our customer service and your new doors.
We hope to hear from you again soon.
Kind regards
Online Door Store
Terrible company
We brought a set of doors on July 23rd but was not the doors advertised and I cancelled the order the next day and phoned and had an email to confirm it was cancelled .
A refund has still not arrived and the door we cancelled also arrived, had nothing but excuses from the company and will be taking them to a small claims court soon .
Avoid this company as they are not to be trusted.
23 juli 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Kevin,
We are truly sorry to read about your experience.
We also sincerely apologize that the doors were still delivered to you, despite the cancellation. This indicates a breakdown in communication with our supplier and we will check this with our supplier.
To fully investigate your case and ensure your refund is processed as a matter of urgency, could you please provide us with your order number?
Best wishes,
Online Door Store
Provided further details over the…
Provided further details over the telephone to compliment the information available on the website. The door is of very good quality and, as it was already undercoated, very easy to paint.
6 juni 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Malcolm,
Thank you for the great review!
We're so pleased you're happy with the help you received and the quality of your new door. It's wonderful to know that the pre-undercoated finish made the painting process easy for you.
Best wishes,
Online Door Store
Don't trust them!
This company is the middle man, and their service is awful. The delivery is very expensive, also to return the product is even more expensive and additional 20% of the product value. The door we bought was £188 plus £44delivery, plus £48return, plus 20% of the price. We are still waiting for our refund!
7 juli 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Natasha,
We sincerely apologize for the issues you've experienced. We want to assure you that we are committed to resolving this for you.
We understand your concerns about the return fees. To clarify, the restocking charge is passed on to us by the supplier, as it covers the costs involved with taking back and re-allocating stock that was specifically ordered and held for you.
Please provide us with your order number so we can personally look into your case, check the status of your refund, and address any outstanding issues as quickly as possible. We are here to help and hope to resolve this for you soon.
Best wishes,
Online Door Store
Very pleased with door nice and…
Very pleased with door nice and friendly and cleaned up thankyou
8 augustus 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Sandra,
We appreciate your kind words! It's great to know that you are pleased with your door.
Best wishes,
Online Door Store
I have ordered the doors from them
I have ordered the doors from them , because offer what I was looking for . There was issue with delivery time , I have called and fortunately was much longer waiting time , however I was not in rush otherwise will be problem. The doors arrived and was exactly like I wanted. Without delay will be 5 Star.
2 juni 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Jacek,
We're happy we could provide you with the right door frame at a good price. We appreciate your understanding about the delivery.
Best wishes,
Online Door Store
Still waiting for my refund
My order was cancelled on 21st July as this company could not fulfill their own delivery timescales today is 19th August.
I am still waiting on a large refund as had ordered 10 doors!
All I get is emails saying they are sorry.
I don't want sorry I want my money back in my bank account, where is it? How can it possibly take this long?
12 juli 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Donna,
We are very sorry for the significant inconvenience and distress this has caused.
To allow us to investigate your case and ensure your refund is processed, could you please provide us with your order number.
Best wishes,
Online Door Store
Really ban customer service…
Really ban customer service…. I ordered a door with furniture only for the door to be delivered a week late with no furniture which would have been fine everyone makes mistakes but to ignore my emails regarding the missing item is very poor!
11 augustus 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Paul,
Thank you for bringing this to our attention.
We are very sorry for inconvenience and frustration this has caused and are committed to making this right.
We want to resolve this for you immediately. So we can investigate your case and arrange for the missing furniture to be sent to you as a matter of urgency, could you please provide us with your order number.
Best wishes,
Online Door Store
Avoid this company at all costs
Avoid this company at all costs. Fraud company. I made a order on Sunday 6th July and realised I had made a mistake on Monday 7th July I rang up and also emailed them to cancel my order which they did. I was then told it's a 28 day refund policy and it has now been 6 weeks and still no refund £588 I'm out of pocket and still don't know when I'm going to be refunded. Please don't order from this company
WEB3863
13 augustus 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Gary Lunt,
We are very sorry about the delay of your refund. We understand that this has led you to believe our company is fraudulent, and we want to assure you that this is not the case.
We are immediately prioritizing your refund to ensure it is processed and returned to you without any further delay. To allow us to investigate your case immediately and ensure your refund is processed, could you please provide us with your order number?
Best wishes,
Online Door Store
Door Review
Door is of good quality, delivery arrived as promised.
26 mei 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Mark,
We're delighted to hear that you're pleased with the good quality of your door and that your delivery arrived exactly as promised.
We appreciate you taking the time to share your positive experience with us.
Best wishes,
Online Door Store
Doors are high quality
Doors are high quality, exactly what we wanted. We have now placed another order with Online Door Store. Very happy
7 augustus 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Vicky,
We truly appreciate your wonderful feedback!
It's great to know you are so happy with the high quality of our doors.
Thank you for your continued trust in the Online Door Store.
Best wishes,
Online Door Store
Great company
Great company, door arrived when they said it would, well packaged, good communication throughout.
19 juni 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Ja,
We truly appreciate your wonderful feedback!
It's great to know that our communication, timely delivery, and well-packaged door all contributed to such a positive experience. We're delighted to have met your expectations.
Best wishes,
Online Door Store
Antwoord van Online Door Store
Dear Mohammed,
Thanks for the great review!
We're so pleased you were happy with our service.
Best wishes,
Online Door Store
Renovation which we used these slim…
Renovation which we used these slim doors for a internal porch. Easy to fit, fast delivery. Will use Online doors store again for sure !
1 augustus 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Tracey,
Thank you for your feedback!
We're so pleased you're happy with your slim doors, the fast delivery, and that you found them easy to fit. We can't wait to serve you again soon!
Best wishes,
Online Door Store
I ordered a beautiful wooden door
I ordered a beautiful wooden door. The delivery was very smooth, quick and the door arrived on time. The customer service was reliable and nice as I had to call them to check the availability of the door and delivery time. I highly recommend.
17 maart 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Sandray,
Thank you for your review.
It's great to hear that you were pleased with every aspect of your order, from the quality of the door to the quick delivery and our helpful customer service. We're delighted to have met your expectations and thank you for your high recommendation.
Best wishes,
Online Door Store
The customer services were really…
The customer services were really helpful in advising on which doors I needed. Turns out I can use a mix of fire doors and standard.
Saved me money
Good service
7 juli 2025
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Sujan,
Thanks for the great review!
We're so pleased our customer service team was helpful in finding the right doors for you and that we could save you money. We appreciate your business!
Best wishes,
Online Door Store
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