My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me. Whatever Anisha is being paid, she deserves more! H... Toon meer
Bedrijf heeft geantwoord
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After giving two bad reviews. One yesterday . Online land registry cannot or do not understand my complaint as I have stated a full refund is required as they cannot lawfully carry out my request . Pl... Toon meer
Bedrijf heeft geantwoord
Straightforward procedure and quick response. However very confusing pricing issues. Online pages referring to individual costs which I accepted were not reflected when I actually came to enter m... Toon meer
Bedrijf heeft geantwoord
Episode 2 Following my previous review I have phoned the company and had been told to send an email explaining my circumstances.I received a reply stating that my enquiry had been received and would... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contactgegevens
Verenigd Koninkrijk
- onlinelandregistry.org.uk
3,4
Gemiddeld
6K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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They emailed me the title deeds of a…
They emailed me the title deeds of a property when I requested and paid for transfer deeds at a much higher cost than the government official site. Misleading.
7 mei 2026
Review zonder uitnodiging
Onlinelandregistry
Episode 2 Following my previous review I have phoned the company and had been told to send an email explaining my circumstances.I received a reply stating that my enquiry had been received and would be dealt with in 24/48 hours this was on the 14-4-2026. I have not yet received a reply from them. It was signed enquiries team no name. As I am 81 and not IT literate I sent a recorded delivery letter explaining the full cicumstances of my experience which was delivered on the 24-4-2026 the receivers name was Patel. I am still waiting for a reply it is now the 07-5-2026 this stinks
10 april 2026
Review zonder uitnodiging
I booked a time slot twice
I booked a time slot twice. I did not receive a call on either occasions. I'll try again tomorrow.
4 mei 2026
Review zonder uitnodiging
Do not use this company
Do not use this company. They masquerade as the Land Registry but they are not. Their sales agent lied, telling me they had access to documents I could not get myself from the land registry. They also lied to me about the cancellation and refund process.
They also lied about the documents I would receive and was told that I would be getting ALL of the conveyance documents available. What I received was 4 useless single page PDFs which are of no use, and certainly far from being all the available documents.
Unfortunately I realised what was going on literally a moment too late to stop the payment and unsurprisingly their cancellation and refund team is armed with 101 legal grounds why you’re not entitled to a refund. This clearly happens a lot.
Anything they will give you you can get yourself directly from the Land Registry for a fraction of the cost, don’t feed them.
28 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Tom,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
In your case, we can confirm that your order had already been received and processed before your request for a refund was made. As a result, you were not eligible for a refund in accordance with our refund policy.
If there is anything further you would like us to review or clarify, please don’t hesitate to contact us at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Kind Regards,
Sophia
Communications Officer
Antwoord van Online Land Registry
Good morning Derrick,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Everything was all ok but no one can be…
Everything was all ok but no one can be 5*
1 mei 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Glen,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Easy to use and very helpful follow up…
Easy to use and very helpful follow up telephone call from a very helpful member if staff
Very impressed
1 mei 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Peter,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Don't get ripped off by these parasites
I made the mistake of using the onlinelandregistry.org.uk instead of going the official UK government website. I paid over £100 for 3 documents, documents from the official site would have been less than half that.
Having recently paid off the mortgage, I bought one document online for £36. Within 5 minutes of placing the order I was called by someone from onlinelandregistry.ork.uk and told that I needed another 2 documents to complete the package, another £36 per document. At the time I felt that I had been conned. Later in the day I found the time to check the government website. Indeed I have been conned.
28 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Dave,
Thank you for your review.
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
I can also confirm after reviewing your application, the sales agent offered you the option to purchase the remaining deeds for the property as you had only paid for 2 documents.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Officer
After giving two bad reviews
After giving two bad reviews. One yesterday . Online land registry cannot or do not understand my complaint as I have stated a full refund is required as they cannot lawfully carry out my request . Please read their reply to my review . This is what we are dealing with . Totally useless , they could not have bothered to read my review .
4 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Keith,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Review
The telephone support was excellent.
The online system was easy to use.
The whole process was speedy.
29 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Alan,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Brilliant absolutely A1
28 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Gwynfor,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Helpful staff
The staff were really helpful on the phone and explained the process to us and answered all our questions. The documents came through really fast.
13 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Lauren,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very easy process
Very easy process. Got what I needed in a few clicks.
25 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Cheryl,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
How quickly it was sent it was 3 hours
How quickly it was sent it was 3 hours
They said 6 all the information that I needed thanks
24 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Wayne,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
It was easy to use but I was very disappointed
It was easy to use but I was very disappointed when the results was no record. I feel I should not have had to pay £36 to find that out. I guess I'm relieved I didn't pay the extra £10 for a fasteraservice
24 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Keith,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
READ ALL THEIR SMALL PRINT
This company obviously disputes all my experience with them— reciting their script repeatedly about their terms and conditions. Sophia is kept mighty busy copying and pasting!
They have tied up their dealings to protect themselves from accusations of bad advice, poor customer service, over pricing and even mis selling! Out of all those 1 star challenging reviews I wonder if ANY got any recompense. The offer to communicate via their enquiries email will get you nowhere. They are still denying me any of my £54 back and that was for incorrect customer advice. How does Muhammad live with himself?
I am pleased for those giving 4 or 5 star reviews because it appears they are unaware ( as I was for a while) that they could have got the same information for about an eighth of the cost from the Government website.
I cannot believe these third party companies are not investigated and highlighted more. Where is Rogue Traders and Watchdog when you need them.
Ahhhh!!! There is an idea!
I AM VERY HAPPY TO NOW REPORT I HAVE BEEN REFUNDED FOR THE CHARGE FOR THE OUTSTANDING DOCUMENT THAT TURNED OUT TO BE A DUPLICATE SHEET ALREADY PURCHASED.
THEY SUGGEST I MIGHT CONSIDER CHANGING MY REVIEWS SO I PROMISED TO ADD CONFIRMATION OF THE REFUND WHEN IT ARRIVED. IT SHOULD NOT HAVE REQUIRED MY CONSTANT BADGERING TO GET THIS HOWEVER AND NO HOPE OF AN APOLOGY! BE VERY WARY AND JUST GO TO THE OFFICIAL GOVERNMENT SITE!!!!
22 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Marian,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
CON MERCHANTS
CON MERCHANTS! Having paid more than 3 times what a conveyance would be from the government , I only received part of it! When ordering you fill out boxes why you need it, yet all that was clearly ignored. I was told the information I was sent (just the plan) was the only part of the conveyance they had, yet the title register does refer to written words from it which is the part I needed. If they don't have a full conveyance they should inform you before you pay. These fraudsters wont give me a refund either!! Stay well clear and use the official government service instead!
21 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Kim,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
The efficiency and professionalism of…
The efficiency and professionalism of your guy was impressive. He made a sale without me feeling pressured.
I used to rate Companies House as the best service but you have now replaced them.
Wewll done
20 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very efficient
Very efficient. I used on line services between meetings at work and in my haste to complete the request I didn’t request all documentation for my tittle deeds etc. Within minutes I received a call from a gentleman in land registry offering to assist me. Everything was done and completed within 2 minutes and I received all documentation via email with confirmation printed copies would be sent by tracking with Royal mail. Fabulous and very efficient service.
20 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
the responsiveness of there help staff
14 april 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Matthew,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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