Orderwise Reviews 

Did a site wide software update last night, clearly never checked it worked and now anyone who uses Orderwise cannot access the system since the update. They don't know what to he problem is and do not know how long it will take to fix. Do not use Orderwise, there has been no progression with this he software for a couple of years and the support has been reduced. It has become outdated and left behind by others

Fantastic support from Michael Jackman, helped resolve an issue with our scripts that stopped orders from importing. Fix was prompt and worked!

Our software system has a few alterations to it which are very specific to the way we operate, & when we needed assistance amending the Delivery Note/Delivery Note Copy, Joe went above & beyond to make sure the layouts both made sense and did not stop until they were complete. He's an absolute credit to the business!

Hannah Reilly on support dealt with support request swiftly and efficiently.

Today we received some more training from Jack Murphy
He was very knowledgeable, helpful and professional. Answered all our questions and more
Followed up with an email covering everything we went over. Has really helped enhance a feature we already had by building on more knowledge and allowing us to use it to its full potential
Thank you Jack!

Hannah was very prompt to reply to my ticket and helped me resolve the issue straight away! Fantastic service!

Had an issue posting to our accounts package, got a call from Debbie at Orderwise, sorted instantly. 10 out of 10 Debbie. Thanks

I highly recommend Hannah! She was incredibly quick and efficient in resolving my issue with OrderWise. Her professionalism and knowledge made the whole process so much smoother. Thank you, Hannah, for your excellent support!

Fantastic training session by Dave Hamilton! Dave helped tidy up our operation to ensure that we were doing everything correctly after our initial launch. Dave was extremely patient and helped breakdown topics in an easy to understand way.

Dave is a very knowledgeable trainer, who not only has a depth of experience on the Orderwise system....but can understand the business issues, is cognisant of legacy systems and identifies the differences. Happy to recommend Dave as a pragmatic trainer.

We received great support and knowledge during our on-site training. Having Dave on site with us to go through our new Orderwise system massively helped us.
Always ready to take questions and queries we had. We are looking forward to the next stage of our install and go live date for 2025.

As with many others I have found both customer service & support to be abysmal. 9 days ago sent an e-mail regarding various parts of the software that no longer worked, got a brief e-mail back 2 days later which didn't address any of the problems, responded to that the same day & heard nothing further. Tried phoning today & they don't even answer the phone (main contact number) After 15 minutes on hold, just waiting for them to pick up the phone, I got a recorded message to say that they were busy. This is what many thousands of pounds gets you!

Yazmin was prompt to respond and was able to resolve the problem.

Yazmin helped me out to the nth degree to get my issues resolved.

Great training session by Dave Hamilton - CRM Module, Knowledgeable and interesting.

Hannah was fantastic, spotted the error very quickly and sorted it out. Thankyou.

We moved from Brightpearl to Orderwise two years ago, and overall, it's been a very positive change. Orderwise’s support has become more streamlined during our time with them. Although fewer elements are included as part of the base service, with certain implementations now incurring additional charges, their support is still leagues ahead of other software companies I’ve worked with.

Recently, I dealt with Hannah, Abbii, and Yazmin in the support team for some critical issues, and they were all genuinely helpful, often quick to respond, and ensured we stayed on track. Despite some recent changes, I feel confident in Orderwise’s support to keep our operations running smoothly, which is crucial for our team of 25 people across two warehouses and multiple offices.

The Orderwise system itself is robust and logical—a significant upgrade from our previous setup, covering everything from warehousing to purchasing in one solution. It’s clearly designed by people with hands-on experience, unlike other software solutions that often feel out of touch with real-world ERP needs. While there’s room for improvement, particularly with e-commerce integrations, their upcoming Cloud transition looks promising, and we look forward to seeing how it develops.

Hannah from Orderwise was very helpful with the multiple little problems we had after moving servers. She was very quick at answering the questions with detail.
Cannot fault. Thank you very much