13th of October 2025 I prepaid 266,16 GBP, for iBasso Nunchaku DAC. OTIC never delivered the DAC. And I still have not received the refund they promised. According to PayPal the refund was canceled 1... Toon meer
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Lees wat reviewers zeggen
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Toon meer
Bedrijf heeft geantwoord
Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Toon meer
Bedrijf heeft geantwoord
Order never shipped, or showed up, no explanation or anything. they responded once to my emails, but has since stopped responding. no refund. DO NOT ORDER FROM HERE.
Bedrijfsgegevens
Geschreven door het bedrijf
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Contactgegevens
Kemp House, EC1V 2NX, London, Verenigd Koninkrijk
- support@otic-audio.co.uk
- otic-audio.co.uk
3,1
Gemiddeld
240 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Order not delivered and no support offered
Like others I ordered from OTIC and haven't received anything. I ordered on 21st August and have had no further contact from the company. The delivery status is still "preparing shipment" as it has been from day one and I have tried to email support but they do not respond. Very upsetting as this is a birthday present and I don't think it is going to arrive in time, if at all. The fact that they just ignore their support emails is a huge red flag and I do not advise anybody to use this website.
21 augustus 2025
Review zonder uitnodiging
Antwoord van OTIC
Hi Tasha, Apologies for the delayed response -our Offices were closed last week hence the delayed response - Your order has now shipped and should be with you in the next few days - Please let us know if you need any further help - Thanks
No customer support
First of all I want to say this is a sort of preliminary review, because as of today (28.08.2025) I have not received any product. I ordered the Final Audio A4000 IEMs on August 5th and have yet to receive any updates what so ever on when I can expect my order. On August 17th I wrote to customer support and got no answer and 2 days ago I wrote again, still no answer. My issue is not that I didn't get the product yet, my issue is being ignored by customer support for more than a week. It seems increasingly unlikely that I'll get a response and so I have no idea how to get in contact with a human on the side of Otic other than leaving this review, because to these they seem to be able to give an answer, probably because they are public. 1 Star for absolutely no customer support, what would I even do if I wanted a refund if my support requests just get ignored???
17 augustus 2025
Review zonder uitnodiging
Antwoord van OTIC
Hi Remo, Apologies for the delayed response -our Offices were closed last week hence the delayed response - Your order has now shipped and should be with you in the next few days - Please let us know if you need any further help - Thanks
My ET3 was despatched quickly and…
My ET3 was despatched quickly and arrived on time, with constant updates available. Very easy transaction and very happy to recommend OTIC
19 mei 2025
Antwoord van OTIC
Hi Richard, Many thanks for your kind review and positive feedback, we are always happy our customers are satisfied with our service
Antwoord van OTIC
Hi Adam, Thanks for the feedback, we hope to welcome you back to OTIC very soon
Good Price and fast delivery
22 juli 2025
Antwoord van OTIC
Hi Andreas, Many thanks for your kind review and positive feedback we hope to welcome you agin to OTIC very soon
Antwoord van OTIC
Hi DA - Thanks for the review and feedback, we hope to welcome you back to OTIC very soon. Thanks
No shipment and no replies
I dont usualy leave reviews but this is the only way to get a reply as e-mails are never replied to. I orderd on the 19th its now the 31st and the shop app says that my item still hasnt been shipped yet?
31 juli 2025
Review zonder uitnodiging
Antwoord van OTIC
Hi Michael -Apologies for the delay in Shipping - It seems the product you purchased was EOL. So hence the delay in shipping - We'll have your updated order shipped as soon as possible, I think one of the team has already been in contact with you regarding this. Tracking to follow. Thanks again for Shopping with OTIC
Generally pretty good
Despatch time was a bit slower than other places, but i was not in a rush so it did not make a huge difference. Just something to be aware of if you need an item quickly. Item was packaged amazingly and was a good price. Would 100% use OTIC again.
27 mei 2025
Antwoord van OTIC
Hi Darren - we always ask for customers to give us 3-5 days for delivery - we don't have the resources of other big brands to have items shipped immediately. We hope you will purchase from us again in the near future. Thanks
OTIC kept me fully updated as to when…
OTIC kept me fully updated as to when my device would be delivered, they did have issues getting the JM 21 in stock but once delivered it's been really good.
27 mei 2025
Antwoord van OTIC
Hi Darryl - Thanks for your patience on this order - we're happy you are satisfied with the ordering and delivery process at OTIC. We hope to welcome you back very soon.
Antwoord van OTIC
Hi There, Thanks for the feedback, We hope to welcome you back to OTIC very soon.
Essay to bye on line quick delivery…
Essay to bye on line quick delivery parcel packed thanks
19 mei 2025
Antwoord van OTIC
Hi William - Many thanks for your kind review - We hope to welcome you back to OTIC very soon
Open Box?..literally means a returned…
Open Box?..literally means a returned product or shop display...they opened the box. I just received my DAP
Astell & Kern SR35, open box, with the discount...whats not to love. Paired the DAP with FiiO FA19 iem's , as good as anything to date and I have bought and sold a few DAC/DAP etc.
Thank you OTIC , very professional, 1st Class.
17 mei 2025
Review zonder uitnodiging
Antwoord van OTIC
Hi - Thanks for the kind review and positive feedback, We hope to welcome you back to OTIC very soon
great team
It's a team, even if you have any kind of problem, they do their best to solve it and keep the customer satisfied. Thank you, I will buy from you again.
28 april 2025
Review zonder uitnodiging
Antwoord van OTIC
Hi - Thanks for the feedback and we are happy to have resolved the issue for you. We hope to welcome you back to OTIC very soon.
Good service
Good service, however when product delivery date is not as specified and may be late, an email to explain why would not go amiss.
27 maart 2025
Antwoord van OTIC
Hi John - Many Thanks for the Feedback - We hope you enjoy the Shanling Et3 CD player -
good customer support and experience overall
customer support super nice, they had to deal with some shipping delays and issues with one of the items in my order but were accommodating and offered a lot of different solutions, I decided to wait it out and got all my items safely! sometimes you might have to email customer support twice but I think in my case it's a bit special since I was checking in for updates every once in a while, they're pretty transparent and quick with response times overall 99.99% of the time and I was likely just a standout scenario
24 maart 2025
Very quick servixe
22 maart 2025
Excellent communication
Excellent communication, great offer on my purchase and arrived on time.
21 maart 2025
cd player
ordered the cd player for Christmas and received it in March!
Staff were nice when I was asking for updates but I always had to ask, I never received any info regarding the delays without me asking.
Apart from that, good product that I am now keeping for my son's birthday!
21 maart 2025
I recommend you do not use this seller
I recommend you do not use this online seller.
I received a faulty item from them and have had no response to my request for a return/refund despite repeated emails for over three weeks.
Order no. #203321
Item purchased: "iBasso DC06 Pro"
Cost: £113.99
The company only provide a superficial 'shell-company' address - a warning sign that I wish I'd spotted before.
It's unclear even if any of the other reviews on this page are genuine.
It's now going to be a time-consuming effort to begin legal action against the company and report them to Trading Standards for investigation.
Daniel
Update on 27th March:
As mentioned above I still have had no reply to the three emails sent to the support email address.
They have taken the time to give a facetious response which you can see below
1 maart 2025
Review zonder uitnodiging
Antwoord van OTIC
Hi - A simple email to the support team will resolve this for you.
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