Otty pure+ hybrid 4000 I tried so many mattresses before deciding on the OTTY Best buy ever No more painful shoulders or back , sleeping through the night ! Fantastic I started using it in... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Until Otty stop using DX for delivery I’m just not going to bother. We have had an Otty for 8 years, so was time to get another. But in classic DX style, they arrange a date and time slot, don’t turn... Toon meer
We love our new OTTY mattress and pillows. First time buying a mattress in a box. So glad we made this choice. Super comfortable. We are both sleeping better than ever. Delivery was fast and efficient... Toon meer
Our bed is most definitely the most comfortable bed we’ve ever slept in. We shall definitely be recommending OTTY to all our family and friends. Also, they made everything so easy for us, the deliv... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At OTTY Sleep, our mission is simple: to help people sleep better. We believe great sleep should be accessible to everyone, which is why we design high-quality mattresses and sleep products that combine innovative materials, comfort, and durability at a fair price. OTTY was created with a focus on performance and support. Our mattresses are engineered using advanced hybrid technology, combining supportive pocket springs with pressure-relieving foam layers to deliver comfort, breathability, and long-lasting support. Every product we create is carefully developed to improve sleep quality and help our customers wake up feeling refreshed. As a direct-to-consumer brand, we focus on delivering excellent value without compromising on quality. By selling online and working closely with our manufacturing partners, we’re able to keep costs down while maintaining strict quality standards. Customer experience is at the heart of everything we do. From helpful advice when choosing the right mattress to responsive after-sales support, our team works hard to ensure every customer has a positive experience with OTTY. Thousands of customers across the UK trust OTTY to help them get a better night’s sleep, and we’re proud to continue improving our products and service based on their feedback. Because at the end of the day, better sleep leads to better days.
OTTY Mattress – Premium Sleep, Designed in the UK
Geschreven door het bedrijf
- 100-Night Trial – Try Risk-Free at Home
- Try it for 100 nights. Sleep on your OTTY mattress at home for up to 100 nights. If you don’t love it, we’ll collect it for free and give you a full refund — no questions asked.
- Fast & Professional Delivery
- We offer free delivery in 3–5 working days across the UK. In a hurry? Choose next-day delivery at checkout for a small additional fee.
- Delivery Made Easy – Voted Best Mattress by The Guardian 2025
- We don’t always buy into every review site, but Which? is a trusted, independent organisation known for rigorous, unbiased testing. They awarded the OTTY Original Hybrid their Best Buy Mattress 2021, and the Aura mattress earned the same title in 2022. And it's not just Which? — The Guardian also named OTTY the Best Mattress of 2025, reinforcing our commitment to comfort, quality, and value
10 Year Guarantee
OTTY is designed to provide great quality sleep for over 10 years!
Our mattress has been designed to last.
All components used in the production are made directly at our factory, ensuring highest quality control procedures can be kept at all times.
OTTY is guaranteed to last for 10 years and we will replace any product that doesn't.
Contactgegevens
Unit 1, Nano Park, Pickering Street, LS12 2BJ, Leeds, Verenigd Koninkrijk
- 01133 202490
- hello@otty.com
- otty.com
3,9
Goed
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Hybrid too firm for us but a good refund process
Ordered the hybrid original mattress based on a great review in the guardian. The sales process and delivery worked well. Unfortunately the mattress is too firm for us (both side sleepers, both weighing 64-67kg) and after 10 days of trialling have decided to return it as sadly our back/hip/shoulder pain has not improved with this mattress. Otty offered us to keep the mattress and take a 45% refund but it is not comfortable for us at all. The return and collection process worked well although you have to allow 14 days (!) after the mattress is returned for the refund to be processed but the refund is credited quickly once they do it.
26 mei 2026
Excellent service
I wanted to make a note about the excellent service I received from Otty. In addition to their beds being highly rated, I'm pleased to say their service is on the same level. I had to cancel my order, due to a change of circumstances, and the team at Otty could not have been more helpful. A human response, cancelling the order and organising a refund promptly. Very much apprecaited in this era of chatbots and bureaucratic hassle.
22 juli 2026
Review zonder uitnodiging
The best.
It took longer than expected to arrive and there was no communication telling us why. I had to call to find out why there was a delay. However, customer service were very polite and apologetic. Delivery drivers were so good. I mean, they were friendly, polite and extremely helpful.
Then we come to the mattress. The mattress is actually 6 stars. I know the previous mattress wasn't the best but this Otty one is superb. Everything about it just oozes quality and the comfort is sublime. I've not slept so well in years and I have a dodgy back. I can't recommend this mattress enough. Best purchase I've made in a long time.
7 juli 2026
Great mattress and pillows
Great mattress and pillows. Good delivery and uplift of old mattress
2 juli 2026
Very happy!
Mattress is just fantastic, my back feels very good after sleeping on it and I would recommend it to anyone looking for a new one.
Customer service is just another level, I had a tiny problem with ordering wrong size, email them sunday, everything got sorted I believe same day.
7 juli 2026
Dream Sleep
WOW! Experiencing is believing, this mattress is truly AMAZING, soooooo super firm & comfortable. We waited 48hrs to sleep on it, not the full 72 as it arrived during the heatwave so it expanded no problem. Took a couple of nights to get used to it & now we couldn’t live without it. Paying 0% instalments for a year really helped in making the purchase. Excellent service & delivery, highly recommended *****
7 juli 2026
So far the mattress is excellent
So far the mattress is excellent, providing a good balance between firmness and comfort.
16 juli 2026
Review zonder uitnodiging
Excellent for start to finish very…
Excellent for start to finish very happy had no problems at all and the mattress is Amazing 🤩 definitely would recommend
6 juli 2026
Lovely mattress
Easy to order, delivery team were great and super helpful. Instructions for what to do to unbox were really clear and helpful although not sure about the grey cover… my son had a first great night on his new mattress. Hoping for many more!
17 juli 2026
Review zonder uitnodiging
Overall great experience-mattress is…
Overall great experience-mattress is super comfy and delivered quickly. Removed 1 star as I contacted their customer service in advance of ordering to understand if I could order and delay delivery for a couple of weeks (as I was moving house), got no reply.
22 juni 2026
Unexpectedly had to buy a new kingsize…
Unexpectedly had to buy a new kingsize matress and went with the review thatt had recently appeared in the Guardian which gave the Otty 5 stars. Otty were very helpful when I phoned them re the box dimensions and delivery. I have had two previous memory foam matresses and the Otty is far superior. We are delighted. I would recommend reading the Guardian review which mirrors ours.
10 juni 2026
The mattress is ok but not the wauouty…
The mattress is ok but not the wauouty expected for the price. I probably could have got a better one for less. I think the pillows are fantastic and have helped alleviate shoulder and neck pain but the mattress itself is meant to be good for sid sleepers but I'm finding it hurts my hips
5 mei 2026
Great mattress thank you
1 juli 2026
Otty’s amazing mattress
The overall quality of the mattress is amazing. After a few days of letting it open up completely… o found it perfect firmness for my personal comfort. No more sore hips and back from waking up. Amazing mattress. Thank you
29 juni 2026
Would have been 5 stars but for…
Would have been 5 stars but for problems with delivery. Did not meet window for delivery and had to be rescheduled. This needed chasing by me
29 juni 2026
Predatory Warranty (Beware)
The mattress is average but the customer service is legitimately predatory. They keep waving around their "Amazing" 10 year warranty but any issue and they refuse to help. They don't even make the stipulations clear
13 juli 2026
Review zonder uitnodiging
Antwoord van OTTY Sleep
Hi Chris,
We're sorry to hear that you're disappointed with the outcome of your warranty claim.
Our 10 Year Guarantee is there to protect customers against genuine manufacturing defects, however, like most mattress warranties, it is subject to certain terms and care requirements.
One of these is regular rotation of the mattress, which helps ensure even settlement and prolongs its performance.
During our discussions, you confirmed that the mattress had only been rotated twice over a number of years, which unfortunately meant the terms of the guarantee had not been met.
We certainly reject the suggestion that our warranty is "predatory". The care requirements form part of our warranty terms and are provided to customers, as proper maintenance is essential for any mattress to perform as intended over many years.
While we appreciate that you're unhappy with the decision, it was made in line with our published warranty terms and the information provided during your claim.
We wish you all the best moving forward.
Kind regards,
OTTY
Pillow is excellent
Pillow is excellent, sleep great on it even from the first night! Would recommend.
1 mei 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.