OurPetsLife Reviews 

Following my previous terrible review, I received a charming letter and was told I would receive a full refund but it might take ten days.I DID get the refund. But the 'it might take ten days' bit puts me off and it should deter you too, since it hints at serious financial downslide. They trade under different names and I hope to avoid all of them in future.

What i ordered doing it's job and fast postage excellent service

After 3 weeks I finally received a refund. They said "We’ve investigated this with the courier, and unfortunately, it appears the parcel was lost in transit. " I find this hard to believe as this seems to be a recurring reason. I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN.

I order a pet QR tag and it was shipped promptly. However the box was already unsealed and when I when to set up the tag it had already been set up for another dog. I have emailed them twice with no response asking for a refund. Certainly won’t be using them again

Ordered over a month ago still not received and little to no feedback from company.

Always great service and really quick delivery

I emailed these People, and have still not had a reply , twice now they have sent me the wrong product and now I have 4 items that I do not want . Won’t be ordering again .

Food was exactly as described and what made it extra lovely was the free pea flakes 😁 very happy with purchase thank you. Would recommend.

The only reason I didn't give 5 stars was the initial call, which seemed very business like and almost robotic. The man who came to collect our beloved girl was lovely. He showed respect and compassion. This was a better experience than a previous one we had with our vets.

My dog got a nasty wound and I emailed to ask advice about if the wound powder would assist healing on this existing wound.
The reply was just a positive one on the product. In fact - this product should ONLY be used as a temporary measure on an immediate bleeding wound before an animal is taken to a vet. The first thing the vet will do thereon is to remove this powder before treating the wound. The fact that I had explained my pet's wound was not new and enquired if this product would aid in speeding the healing and the response I got - showed a lack of knowledge. My vet informed me it would have caused considerable pain and set back the healing - had I applied it to the existing wound. I wrote in again and told them this and suggested they make it clear how and when this product should be used and asked for feedback. I have received no reply and the product still has the same misleading information attached without stating it should only be used as a temporary measure to an immediate cut and bleeding prior to animal receiving medical treatment by a vet.

I placed an order with Our Pets Life with next day delivery option, but it took 8 days for the parcel to arrive.

To make things worse, the parcel was delivered to my neighbour without any notification, and I spent an entire day searching for it—thinking it was lost. Their tracking system via the “Shop” app was completely useless; I couldn’t track the parcel at all.

When I finally received a reply, they blamed Yodel for not scanning the parcel. But after reading other customer reviews, I noticed a pattern: they tell everyone the same excuse. If you read through the 1-star reviews, you’ll see that delivery issues are a consistent problem with this company. Despite claiming “next day delivery,” it seems almost no one actually receives it on time.

A really frustrating and disappointing experience overall. I won’t be ordering from them again.

I ordered the stock online, charged for the item, plus express delivery. Item never arrived so I contacted customer services. Apparently the IT system was faulty that day and ordered were missing. A refund was issued, when requested because the customer service colleague didn’t actually take time to read or understand my request. I had to reorder, only to be charged again for the item to be out of stock. Terrible customer service, no pro active communication and left generally feeling fed up. Bad service damages reputation, order, profits and ultimately these businesses don’t survive.

Dog liked everything I ordered so there's not much more to say apart a big thank you.

Very easy to place an order and delivery was speedy. I would use this company again. It

Am always dubious about a company that doesn’t offer telephone support. It’s usually because they know their service offering is crap.

Ordered 19th for next day delivery and still waiting on 26th.

No reply from their email.

The fact they don’t even respond to Trustpilot reviews suggests to me they aren’t interested in customers.

I’ve used them a few times but this is the last time.

Terrible company.
Ordered a month ago, no customer support.
I think I’ve been scammed.
My kids very upset.
Please be warned.

Lovely product, easy to use and the dogs love the flavour too. I will definitely be ordering this product again.

Great service fast delivery Willow loves them. Will buy again