Ovensupport Reviews 125

I booked a clean for 27th November and called on the day to get an ETA, only to be told the clean was not taking place and had been rescheduled, without letting me know. Since they'd already let my friend down FOUR times, I didn't want to be treated the same way so I cancelled the job and asked for my deposit back. I was told it would take 28 days but as of today, 5th February, it has not been paid. All they will tell me is that the payment is pending with Accounts, no I can't speak to them and neither can customer services to progress this. It's like talking to a brick wall and they know that eventually you'll just get so exhausted that you suck it up and move on. DO NOT GIVE THIS COMPANY YOUR MONEY!!! They need taking to court.

I booked a clean for 2 weeks before Christmas. I also asked for the hob and extractor to be cleaned too. I paid a £55 deposit.
I then decided to cancel the booking as it was done for me by someone else.
I have now made 7 calls to request a refund and every time am told that the call handler will ‘escalate’ it with the finance department. They also refuse to let me speak to the finance department.
I told them I wanted interest added to my refund amount as they are accruing it in their account ( I know I am probably deluded)
I have currently raised a Dispute with my bank.
What also concerns me is that when I ring them they know who is calling without having to ask for my details so I am clearly on a database that I have not consented to be on!

I used to use a local company but they closed so contacted Oven Support. My home oven cleaner was good not as good as the previous independent company but good.

I booked again for a friend's oven hob and cooker hood to be done. It was cancelled day before scheduled clean TWICE. Will avoid this company in the future.

I was due to have a clean last wednesday morning it was cancelled at 17.55 on the tuesday evening.
I rebooked for today Tuesday 20th Jan between 1-4 took the time off work and waited for them to turn up.
At 16.35 they called me, i had explained we have dreadful signal where i lived when i booked. I had tried and tried to call back when i eventually got a reply they said because i hadnt called back faster they had gone to the next person. I got rather annoyed and requested my money back on the phone she said 14 days on the email they sent it was 28 days. I think they are very unproffesional and unreliable i would definately not reccomend to use them

Shocking company
I booked a clean for 31st December and they cancelled the day before and offered 4th January which was no good as tenancy was ending on 3rd January
They said I would get my deposit back by bacs transfer but every time I call to chase it they come up with another delay tactic
I will be contacting trading standards tomorrow
DO NOT TRUST THIS COMPANY

The operative broke my cooker fused all my electricity I had no cooking facilities for a week I had to pay to get my cooker repaired they have not refunded my money despite receiving an email from them stating they would refund my oven clean payment every phone call I make I have been lied to repeatedly they do not acknowledge emails that have been sent I have contacted trading standards
This company are a bunch of crooks cowboys & liars they have no moral compass do not use them

I feel so foolish for paying up front. They kept postponing the appointment with no notice. Am now trying to get my money back. Avoid these scammers.

After paying the full amount upfront for my oven to be cleaned, they cancelled at the last minute. It’s been three weeks and still no refund!!!
After trawling through the reviews how is this Company getting away with it?
They of course will reply to this review, like they did the last one apologetic and promising their accounts department will issue an immediate refund! Nothing to date, no doubt blaming the busy Christmas holiday.
Please don’t use them for your own peace of mind and loss of funds.

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My oven and hob were due to be cleaned on the 16th Dec and they cancelled the booking on the 10th Dec. To be fair I was offered the 30th Dec to rebook but I wasn’t given a time so I asked for a refund. I have now been waiting since the 10th Dec to get my deposit back despite chasing several times. Very annoying

My appointment was cancelled twice at the last minute when I had stayed in all afternoon for them. They then offered me appointments that were at much later dates.

Absolutely shocked to be told that after Paying the deposit for this oven clean on the confirmation call they wanted to whole balance to be paid before coming out to clean the oven. I expressed my concern about this and was told that I would lose my deposit if I did not go through with the clean. Completely unapologetic and unprofessional. Would never use again

Booking process was straightforward. A reminded email was sent to be the day before. However, on the day the cleaner did not attend the appointment. No phone call or text was sent to me. I rang to request a refund, only to be told that the refund will take several weeks. I will not be rebooking with this company to be let down again. Poor customer service.

One star is generous. If I had a worst enemy I wouldn't reccomend them this service. Paid upfront for an afternoon clean on a specific date and time, at 8pm the night before I got a text saying the cleaner would arrive first thing in the morning. Had to reschedule then the cleaner broke my oven door during the clean. It has been over a month and they still haven't repaired it as promised. Whenever I call up I'm told to wait to hear back from them as they need to order a part. No timeframe given. Looking like I won't have an oven in time for Christmas despite booking an October clean. Ridiculous. Joke of a company.

Scott did a fantastic job this morning. Our oven looks like new. He was punctual, friendly and efficient and we wouldn’t hesitate to recommend him.

STILL NO SATISFACTION FROM THE OVEN SUPPORTS TEPLY. SAYING THEY L LOOK INTO IT AND GET BACK TO ME. E MAILED AGAIN N AGAIN BUT NOTHING. NO COMPENSATION AS PROMISED ORIGINALLY FROM THE CUSTOMER SERVICE DEPT.
LEFT ME 5 WEEKS WITH A BROKEN OVEN. THEY BROKE IT CLEANING IT. THEN CHARGED ME £80 FOR THE PRIVILEGE ! COULDN'T COOK. THREW LOTS OF FOOD AWAY. THEY V NEVER EVEN RESPONDED. THEY HAVANT EVEN OFFERED SOMETHING DREADFUL COMPANY. D. M.

My oven is like brand new again, thankyou to Farid who did an amazing job, will definately recommend, and will be using again, a very happy customer, thankyou Farid.

OVEN CLEAN
Dreadful customer support.
Oven was due to be cleaned today but when I asked for time slot, told he was poorly and reschedule for another 8 days. TOTALLY UNACCEPTABLE.

Quality of clean was very sub standard, what is more frustrating disappointing is lack of professionalism with now no response to 3 emails. There is damage to oven door handle and within the internal of the oven. Looks like the product used has not been removed properly. Have sent emails raising formal complaint along with photographs and unfortunately had no acknowledgement or response. Now thinking my only option is small claims court.

Over all the oven clean was very satisfactory, but we payed for two oven mats which we were told would arrive in the post within a couple of days, one week later and they still have not arrived,the operator on the phone gave the same spill everytime we called them and when we asked for a refund we were told that another two have been dispatched and until they arrive and we send them back , no refund we be given . Do not trust this company, they scam you anyway they can .

Very poor clean today. Thought the job would have been done better. My oven doors etc certainly not sparkling like advertised. Very disappointed. Guy tripped our electricity breaker. Will not use again and would not recommend I want to add photos to show how poor clean was