They handled my request in a very friendly and professional way, and the new cartridges were delivered fast without any complications. I really appreciated that they paid attention to the problem and... Toon meer
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The machine itself is a great quality product, it charges quickly, is easy to refill, feels and looks great and is very user friendly with the different features. I honestly cannot praise this machine... Toon meer
I have sinus issues and with my nose blocked I was having issues with flavor of eliquid. Then I came across Oxva on different places like youtube and facebook groups and everyone was praising the flav... Toon meer
Bought one of their vapes... Button stopped working 7 months later... Shop wouldn't accept responsibility... Emailed these and they said I need the box... Who keeps the box after 7 months. Just a plo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.
Contactgegevens
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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OXVA continues to impress with its…
OXVA continues to impress with its strong build quality and reliable performance.
The brand focuses on user-friendly designs, consistent flavor delivery, and smooth airflow. Their devices are well-crafted, durable, and thoughtfully designed for everyday use. OXVA has earned its reputation as a dependable brand that balances innovation, comfort, and quality.
Très satisfait de la marque OXVA !
Très satisfait de la marque OXVA !
J’utilise une Xlim Pro 2 DNA et j’en suis vraiment ravi. Le design est soigné, l’appareil est pratique au quotidien et le rendu des saveurs est excellent. La qualité de fabrication est au rendez-vous et l’expérience de vape est très agréable. On sent que la marque porte une vraie attention à l’innovation et aux besoins des vapoteurs.
Je recommande OXVA sans hésitation !
OXVA is a highly reliable brand known…
OXVA is a highly reliable brand known for its outstanding quality and innovative design.
Their devices deliver excellent performance, smooth airflow, and long-lasting durability. OXVA products are easy to use, stylish, and suitable for both beginners and experienced users. Overall, OXVA stands out as a trusted brand that combines technology, comfort, and consistency in every product.
OXVA IS AWESOME FOR VAPING EXPERIENCE
OXVA IS AWESOME FOR VAPING EXPERIENCE, BECAUSE OXVA ALWALYS give me vaping experience is the best , I love OXVA awese Device , best IN THE WORLD
oxva is the best pod I have ever used…
oxva is the best pod I have ever used with a cool design and continuous improvements to keep improving the quality to make it even better, very nice

Antwoord van Oxva
The service is excellent
The service is excellent, and the place is very comfortable. The staff are friendly and provide excellent, detailed answers to questions. The product offerings are comprehensive, and the prices are also reasonable. I think the room design is very attractive and Instagrammable. I'll definitely be back.
Helpful Review Service
Helpful Review Service. They sent a new product, without having to send back the previous one.

Antwoord van Oxva
My Oxva Prime had stopped charging…
My Oxva Prime had stopped charging after being purchased just one month ago, this was the second unit to stop charging within 2 months. I contacted Oxva directly and found out my unit was covered under the Warranty. I sent evidence of purchase, picture of the box with the S/N Code and Batch Number with full details of the issue.
Oxva replaced the unit immediately, very impressed !
Great company with best support
Great company, i contacted to support about my NeXlim, great peaople from support helped me and sent a new device completely for free in next few days.
Respond from them was fast and went straight to the point.
I'm so happy that i can use OXVA devices, best company with great support.

Antwoord van Oxva
Calverton Nottingham
Calverton Nottingham
Excellent customer service care, Nick certainly went the extra mile explaining the wide range of products made available.
I was well overdue for a Mod update & my choice was VPRIME straight out the box fill & 💨 an added bonus being on my doorstep.
Even fits nicely in the hand, from out the box battery lasted all day with half battery 🔋 still left.
First impressions 10/10
Le meilleur pod de 2025 .
Le meilleur pod de 2025 .
Très satisfait de mon achat.
Très bon aromes, anti burn réglages multibles via l'interface escribe.
Bref parfait comme pod .
stops working after a few months
stops working after a few months
me and my partner got one each , i vape more so regularly use his too , after three months both of them have stopped working . the connection on the button just won’t work . also when the vapes did work they often go off in your pocket and burn you through your trousers , even if you turn it off before putting in your pocket it turns on by itself .
had better vapes from voopoo, they actually lasted a long time , i’ve still got one i’ve had for a year and it still works fine .

Antwoord van Oxva
Great vapes but customer service is useless
I have the xlim2 vape and love it but recently it’s started jumping up in wattage all by itself. I’ve always set it at 15-18w but now it jumps to 22w randomly I wrote to their support and they refuse to do anything unless I send them a video of the problem. It’s not something I can make a video of which I tried to explain to them but they refuse to do anything. I bought an identical unit for my gf and it’s started to do the same so they must be aware of the problem. Useless customer service
Update - they tried to fob me off saying the vape is automatically adjusting to the optimal power setting. What is the point of the user being able to adjust the power if the vape is going to override it? Taking it back to the shop for a refund or replacement
Great customer service!!
I had a great experience with OXVA’s customer support team! They responded very quickly and were extremely helpful throughout the process. It’s rare to find such efficient and friendly service these days, and I really appreciate how professional and understanding they were. Thank you for resolving my issue so smoothly — I’ll definitely keep supporting OXVA!
Oxva Support
Had Oxva Xlim Pro 2 Dna, one day it stopped working. In my local vape shop said if they will do warranty i will get money. So instead of I wrote to oxva support, they done everything to get me brand new device. Very well job, fast replies, fast shipping. Everything went very good. The best customer service!
And the device is the best pod right now!
Dont waste your money.....
Dont waste your money.....
Had a XLIM PRO2 DNA for almost 2 months. All you get is 'Fill Pod' & 'Time Out' all the time whether you use as per instructions or not.
OXVA customer service are about as useful as the device !!
The warranty is not worth the paper its written off. Trust me for £30+ you can get a vape that works. !!
Letzte Schrott was es gibt
Letzte Schrott was es gibt, kostet Haufen Kohle, hat nicht Mal 6 Monate gehalten. Kulanz Fehlanzeige!
Great but frustrating
Great battery life, good vape but constant charging issues with cable provided & not the first time. Frustrating
Extremely slow customer service
Extremely slow customer service. Vape started self firing just over a month after purchasing and struggling to even get a response from Oxva never mind a solution.
Poor quality and service
Leaked profusely since day 1, constantly says no pod when there is one in it. Have to change pods a lot and go though so much more liquid. Customer service was been really poor.
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