They handled my request in a very friendly and professional way, and the new cartridges were delivered fast without any complications. I really appreciated that they paid attention to the problem and... Toon meer
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The machine itself is a great quality product, it charges quickly, is easy to refill, feels and looks great and is very user friendly with the different features. I honestly cannot praise this machine... Toon meer
I have sinus issues and with my nose blocked I was having issues with flavor of eliquid. Then I came across Oxva on different places like youtube and facebook groups and everyone was praising the flav... Toon meer
Bought one of their vapes... Button stopped working 7 months later... Shop wouldn't accept responsibility... Emailed these and they said I need the box... Who keeps the box after 7 months. Just a plo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OXVA is one of the fastest-growing e-cig brand founded by Justin Lai, along with a team of passionate and experienced individual who shares the same values. Together we plan to achieve our mission by sticking to our believes which is not only to provide the finest quality products but also deliver an outstanding customer care service.
Contactgegevens
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Mängel nach 14 Tagen
Vor 2 Wochen habe ich mir die Oxva xlim Pro 2 in coral pink gekauft. Nun löst sich bereits die Beschichtung. Der Support sagt, dass dies normal ist, da man sie täglich nutzt. Nach dieser kurzen Zeit habe ich das nicht erwartet.
Bin nicht zufrieden mit dem Kundenservice. Das Gerät an sich gefällt mir sehr. Ich würde allerdings nicht nochmal kaufen, wenn der Kundenservice nicht passt.
Avoid this brand
The products are not all they say. I recently purchased the Oxva NeXlim Pod Vape Kit. Within a week,
the preinstalled pod began leaking, and when I tried using another pod, it
didn’t connect to the main part of the vape. In fact, I spent more money on
this device but ended up with a significantly less performing one. The
battery, which is supposed to be larger than my previous devices, doesn’t
last as long either. Overall, was quite disappointed with the product.
I then purchased the Vprime and even though it has auto draw, there is a button on the front that then fires up the device in your pocket if you don’t switch it off, resulting in a burn on my leg.
Their customer service is non existent. They keep asking for more information instead of offering a solution.
Avoid this brand.
Useless customer service
Slow replacement service. I spoke to an agent and they agreed to send me a replacement. I specifically asked to have my replacement in the colour I originally ordered and they proceeded to send me a random colour anyways. I’m sorry, when I spent my hard earned money on a device in a particular colour and received a faulty unit I didn’t expect to the be the one that has your least sold colour sent to me as a replacement. What a pathetic excuse of a customer service experience. Replacements should be like for like and I don’t want to hear any nonsense about stock availability when your warehouse still has the colour I want (and originally paid for) in stock.
Stopped working after 3 months - XLIM Pro
Disappointing – Stopped Working After 3 Months
I purchased the OXVA XLIM Pro hoping for a reliable vaping device, but unfortunately, it failed after just three months. The device is extremely difficult to restart—if it even turns back on at all. When it does work, after 15-20 minutes of use, it starts firing on its own and then shuts off completely.
This is not just frustrating but also a safety concern, as an auto-firing vape can be dangerous. I expected better quality and durability from OXVA, especially given the price. Customer service has not been helpful in resolving the issue.
Would not recommend unless these issues are addressed.
Rating: ★☆☆☆☆ (1/5) – Poor reliability, potential safety risk
Hello to the KING OF SUB OHM
The oxva V prime kit...sub ohm.
A beautiful example how sub ohm vaping has been simplified while still giving you big power and big plumes.
The old days of sub ohming has gone with this fantastic kit,no leaking at all not one bit of condensation build up at all or eliquid leaking out of the air vents.
A lovely piece of kit with a built in battery to back it up to and 2 pods also supplied with the kit.
Sub ohm vaping has reached a new level with this superb kit.Beware all you cloud chasing puppets out there with build your own coils,OHMS law blah blah blah this kit knocks all you know out of the park.
OXVA rules. ❤️
I'm using the Vprime from Oxva , with the .2 ohm pod at 45/50w , DL and it's performing very well indeed, with great taste and plenty of clouds.
Job well done OXVA ❤️🖤❤️🖤❤️🖤
The best products i have tried
The best products i have tried, i have tried many of brands but the consistency of OXVA devices is brilliant! Cannot wait to see what they bring out next, i am a bit of a fan boy! 😂
Recommend Nexlim
First time trying pod kit, I will say NEXLIM is way beyond my expectations, flavor so on point and easily on use . def recommend
Amazing products
Amazing products, unbelievable flavour and very reliable. Currently using the XLIM PRO 2 and NEXLIM which i cannot fault
The XLIM series from OXVA helped me make that switch 😁
- Saf
Amazing Oxva Xlim
I have been using oxva for over a year now, love their xlim range, perfect flavour performance and well designed devices would definitely recommend.
Smooth, powerful, and stylish
Love the xlim pro2 sleek design-it actually looks good and feels comfortable to hold. The airflow adjustment is a nice touch, and it hits smoothly every time
The Worst terrible experience with recruiting team
If you think to work with them, better just to stay away with them. After 2 months discussion the guy called CICI, he stopped talking and cut. Stole my time.
Plus their products are total shit, bad quality. Their customer service is terrible, too.
Reliable and easy to use
I wanted something simple but effective, and XLIM GO delivers. No complicated settings, just pop in a pod and go. Haven't had any issues with it so far.
Flavor like no other!
I've tried many vapes over the years, but OXVA truly delivers the best flavor experience. Every puff is smooth, consistent, and satisfying. If you care about flavor, this is the one to get!
Best vape I
Absolutely loving my OXVA device! The flavor accuracy is spot on, the build quality is excellent, and the battery life lasts all day. Super easy to use and reliable-highly recommend!
Fantastic products
Fantastic products
I’ve been using oxva since 2020 and they are not only affordable but great quality for your money,
Ergonomically designed to feel great in the hand made from great quality materials but the performance of the device is outstanding,
The pods create some amazing flavour and cloud and the coils last for a long time
Highly recommend Oxva and their products
Great products which perform well
Great products which perform well. All at a competitive price too
Great company
Great company, great quality devices. Customer satisfaction guaranteed 👌
it's perfect.
I have been using Oxva products for several years. I am completely satisfied with them.
Oxva just has amazing
Oxva just has amazing
Products since the first Oxva origin was released I’ve enjoyed every product I have pods coil life flavour as of yet no other company has been as good
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