Oxygen Air Reviews 

Had a service on the central heating system last week by service engineer Stefan he was polite, professional and very helpful he took the time to explain what the service involved and also answered my many questions about the control panel set up. This a huge contrast to the treatment from Andy Mitchel the operations manager who since installation of the system wont return phone calls he didn`t even bother to get in touch when we had to get someone back to replace the roof tiles that had been left off during installation.
I hope Oxygen Air appreciate how much of an asset Stefan is to their company.

If i could rate them 0 i would, what an absolute disgusting experience.
Very quick to request money, schedule installation date and contact me 5 minutes before installation and then say they cant make it. Oxygen air charges you $ 140 plus GST if you cancel installation less than a day before they schedule the installation, See there cancellation policy: Cancellation Policy:

Cancellation within 1 business day before installation will incur a cancellation fee of $140.00 incl. GST. If we arrive on site and are unable to access the property, the same charge will occur.

I asked the question and guess what i am still waiting for the manager to contact me to answer what can i invoice them for my wasted day. My valuable time means nothing to them.

"I just wanted to email and say how impressed I was with the service from Oxyair.
I enquired to get a quote for a heat pump to be installed in my home.
The next day I was contacted by Brent who arranged to come and do a quote for the supply and instalation the following day.
I met Brent at my home and he gave me a competitive quote which I accepted. Arrangements were made for the installation in the same week. The installation went smoothly and I am very happy with the end result, The installers were professional and quick, A great job, I would not hesitate to recommend Oxyair to anyone wanting a heat pump.
Regards Bruce Holmes"

I have recently had Oxygen Air install a heat pump. After working from home during Covid I hadn't realised just how cold my place was. Chris was very accommodating in quoting when other companies refused to work in with my availability. Matt & team (including the electrician) did an excellent job from start to finish. Introduced themselves on arrival, explained as they went along what they were doing and cleaned up on completion. Matt briefed me on how to use the heat pump prior to leaving. Thoroughly recommend Oxygen Air for heat pumps. My home feels like a home now. Thank you team.

We recently installed a central heating system via Oxygen air -Since the beginning to till the Installation staff were so supportive, each process explained in detail- the boys did an excellent job. Project completed on time ...Good team, knows their job very well- highly recommended, fully satisfied with their service.....Henry thank you so much for your help, did a great job

Aju- Rotorua

We recently had a heat pump installed by the team at Oxygen Air . The sales consultant Ezra was knowledgeable and efficient. He was punctual and provided good information which allowed us to make a good decision about brand and model. The installation team were also very punctual and efficient and did an excellent job. Overall a great experience . We would recommend Oxygen Air highly

We've recently had the Oxygen Air team back to install another two heat pumps for us in Auckland. Oxygen Air were great to deal with getting great advice and great pricing from Ezra, to the install team who were efficient & tidy and stoically put up with the terrible weather we had on install day.
We highly recommend Oxygen Air!

We've had a ducted heatpump installed (Auckland) and loving it! Oxygen Air were excellent from start to finish, from Ezra advising us and always being happy to answer my many questions, to the install team who were friendly, efficient & tidy.
Highly recommend these guys!

Very efficient and professional from the salesman right through to the installing technicians. Highly recommended.

Steve & Shonal installed my Heat Pump today.
They were very friendly & efficient+++
Excellent service.....I couldn't be happier!!
I'm looking forward to many warm Winters & cool Summers.
Many thanks.
Kay Barnes

The installers were very efficient and even vacuumed the floor before leaving. Thanks guys for a great service. Best service highly recommended.

I highly recommend Oxygen Air, not only for the excellent Heat Pump that they have supplied but also for the very professional and pleasant staff member that advised us on which unit to choose. Furthermore Stephen and the electrician who installed the unit were very helpful and competent and were also first class in their manner and expertise. Many thanks!
Jay and Elizabeth Valavil

The installation of our new heat pump was well done right from the advice given on size and type of heat pump, to the completion of the installation. The person who advised us was pleasant and helpful, and showed his expertise while advising us. The installation team were efficient and pleasant, and checked with us to ensure that they were correct with the position of the units, and the overall look when they were finished. I would recommend this firm.

We had two heat pumps installed today, the whole experience we very good. I had some specific needs with regards to the installation of one unit and it posed no issues at all.
Jordon, Nino and Tyson were very pleasant and professional. They were all on time, properly attired, with the right tools and got on with the installation until the job was complete with no mess at all. During the installation they had time to respond to some of the questions I had. After the installation of the units, Jordon and Nino gave me an over view of the remote, how to clean the filters and care of the external units.
I thoroughly recommend Oxygen Air and if your experience of their service is anything like mine then I am certain that you will be delighted.

Great experience. Steven did an amazing job. Quick, professional and very friendly and helpful. Impressed with product and company. Highly recommended

I would not go with oxygen air again. Very quick to have a sales rep come along, take your money and book the installation in then it doesn't get fully installed. They ignore your calls and don't get back to you. Come on oxygen air sort out your customer services!

Excellent service - from prompt quoting (well done Sam) and then following through with our requirements. Job was installed as quickly as possible and outside units positioned in perfect spot. Many thanks

Professional, quick and easy to deal with

I am so happy with their service - from the beginning discussion to finishing the installation: quick response, professional service, sales / office / technicians. I can highly recommend this supplier. My 5 stars

5 stars from start to finish.
Salesman Chris: Awesome comms, prompt inspection and provision of quote, great follow-up to answer questions pre-installation and review post-install. Did not try to over or undersell and agreed to location which would not incur extra costs, which made it so much easier for dealing with landlord.
Customer Service Team: Awesome, calls were always answered or returned promptly, twice we were offered earlier dates for install and no question was ever a problem.
Installation Technicians: These guys were busy as, but super professional and made the whole process simple. On time, right gear and just got into it. Gave an overview of how to use the units and installation was clean and tidy. Superb.

Can't fault any part of the process, highly recommended.