Ordering was set up to multiple order and not able to cancell order, within minutes. Got ticket numbe te following, order was not picked and mo cancell available monly a return after receiving. Afte... Toon meer
Bedrijf heeft geantwoord
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I purchased an item for $15.00, but after submitting my order, the total suddenly increased to over $50.00. I wanted to cancel the purchase, but there was no cancellation option available. I contacte... Toon meer
Bedrijf heeft geantwoord
Ozerty charged my card without my permission and then refused to refund or exchange the order. Despite multiple follow-ups, my money was never returned. I felt ignored, disrespected, and taken advanta... Toon meer
Bedrijf heeft geantwoord
Got tons of emails urging me to buy. They offered me free shipping but then charged me $25 for shipping. Asked them immediately to cancel order. Sent many emails requesting cancelation of order over... Toon meer
Bedrijf heeft geantwoord
1,3
Zeer slecht
92 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Miserable Piece of Junk does not work…
Miserable Piece of Junk does not work and was overcharged for the piece of crap. Trustpilot my ass, NEVER again.
8 maart 2026
Review zonder uitnodiging
The Ozerty UV lamps have been a lifesaver for me!
I’m reading the reviews and wondering if I have the right company? I have been extremely happy with the UV lights we purchased. They have been a lifesaver for me, with my mold toxicity. I also use a blue light UV flashlight to help me find the mold and then I set up my UV lamp.
The customer service has been amazing as well. Mary is always happy to help me with anything. Her responses are quick and I’ve often received more than 1-2 emails a day if I’m having a problem.
I’m very grateful for the UV lights we bought from Ozerty
Diane Andres
20 januari 2026
Review zonder uitnodiging
Ozerty is a scam company.
I purchased an item for $15.00, but after submitting my order, the total suddenly increased to over $50.00. I wanted to cancel the purchase, but there was no cancellation option available. I contacted Ozerty immediately to request a cancellation. It was around midnight, and when I woke up the next morning, I received a response stating that my order had already been processed and shipped. The product arrived five weeks later, and there were no return options offered. Ozerty are thieves.
I will post this review coments on X and Facebook too.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Minani,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ozerty charged my card without my…
Ozerty charged my card without my permission and then refused to refund or exchange the order. Despite multiple follow-ups, my money was never returned. I felt ignored, disrespected, and taken advantage of. This experience caused me real stress. I strongly warn others to be extremely careful with this company.
13 december 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Shideh,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
SCAM
SCAM, SCAM, SCAM
0 étoile
N'achetez pas de cette compagnie! Ils ont chargé un montant plus élevé sur ma carte de crédit que le montant indiqué sur la facture qui lui était déjà erroné. Ils m'ont offert un rabais si j'achetais un 2e item, au lieu ce 2e item a été facturé 2 fois plus cher, en plus du 5% qui n'a pas été appliqué.
J'ai essayé de communiquer avec eux et essayer d'annuler la transaction le jour même après avoir lu les commentaires (chose que j'aurais dû faire avant d'acheter), ils ont répondu (par courriel très douteux) en disant qu'il était impossible d'annuler.
Il impossible aussi de rejoindre un représentant au téléphone (c'est IA qui répond).
Après avoir lu d'autres commentaires, je crois que cette compagnie essait juste de gagner du temps, en ayant accès le plus longtemps possible à notre carte de crédit, car d'autres personnes ont commenté qu'ils ont eu d'autres prélèvements non autorisés venant d'eux. J'ai dû faire vaoir mon point avec ma carte de crédit pour obtenir un remboursement et ensuite annuler ma carte, ça n'a pas été facile et j'aurais aimé m'éviter cette perte de temps.
Cette cie n'est pas canadienne, elle vient des Émirates arabes et les prélèvements se font à partir de Orlando USA.
15 november 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Bonjour Sonia,
Je suis sincèrement désolé(e) d'apprendre que vous avez eu des frais inattendus. Je comprends combien il peut être frustrant de constater que le total ne correspond pas à ce que vous aviez prévu.
Nous souhaiterions examiner votre commande en détail afin de comprendre précisément ce qui s'est passé et de trouver la meilleure solution à votre problème. Veuillez contacter notre service client à l'adresse contact@ozerty-canada.com afin que nous puissions nous pencher sur la question immédiatement.
Nous sommes là pour vous aider et serions ravis de résoudre ce problème avec vous.
Cordialement,
Ordered the Senior Smartwatch.
Ordered the Senior Smartwatch.. was defective and then sent another defective one! Would not give me a refund… kept saying they were having technical issues!! It’s been since May 2025!! Do not order anything from them!! Products are crap and you’ll never get your money back!!
1 mei 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Louise,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Description mensongère sur ma commande…
Description mensongère sur ma commande de couteaux dit « japonais ». 0n peut avoir le même ensemble sur Aliexpress à 100.00.
1 november 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Bonjour François
Je suis sincèrement désolé(e) d'apprendre que votre expérience avec nous n'a pas été positive. Nous ne souhaitons jamais laisser une telle impression et je comprends parfaitement votre déception.
Nous aimerions examiner votre situation plus en détail afin de répondre au mieux à vos préoccupations et de trouver la solution la plus adaptée. Si vous pouviez contacter notre service client à l'adresse contact@ozerty-canada.com, nous serions ravis d'étudier votre dossier attentivement et de vous aider dans les plus brefs délais.
Merci de nous donner l'opportunité de rectifier la situation.
Cordialement,
Scammers….NOT a Canadian company
This is NOT a Canadian company; it operates out of United Arab Emirates. I ordered a small plastic bottle stopper, for which I was charged $17.35. Time will tell if I actually receive it.
Two days after charging my credit card for it, another charge of $24.95 showed up. They claim it’s an “eco fee”, to cover the cost of recycling. AS IF an eco fee would amount to 150% of the cost of the purchased item!!
How I wish I’d checked these reviews before giving these scammers my credit card info….now I’ve had to file a dispute and cancel the card.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Shannon,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent Company Do NOT use
Fraudulent Company Do NOT use
I was charged over $ 71 for a bag I ordered that was advertised as costing about $ 23.45 with free shipping. I opted for priority shipping, which added another charge of a little over $17.66. The shipping was NOT priority as the item took more than 2 weeks to arrive.
In addition, I noticed a credit card charge of $30. When asked what this charge was for, Ozerty responded it was an eco fee that had been clearly noted. on the order. It actually had not:
Order summary
Waterproof Pocket Bag × 1
Grey / Left Shoulder
CA$23.49
Subtotal
CA$23.49
Services
CA$17.66
Taxes
CA$4.94
Total
In the fine print it said underneath:
Services
USPS Priority Express, Standard shipping, Transport Insurance, Ozerty No Limit, and Order subject to eco-charge -- Add CA$30 worth of items to remove it --
No mention of the cost of the eco charge, just that it could be waived by ordering $30 worth of more items.
This company is a SCAM. Do NOT order from them
18 september 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Barbara,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Une étoile car il n’y a possibilité de…
Une étoile car il n’y a possibilité de donner moins que cele. Les chaussures mon été livré rien avoir avec la photo sur le site. La qualité et le confort n’y est pas du tout. C’est du plastique mauvaise qualité .
10 september 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Bonjour Confort,
Je suis sincèrement désolé(e) d'apprendre que votre expérience avec nous n'a pas été positive. Nous ne souhaitons jamais laisser une telle impression et je comprends parfaitement votre déception.
Nous aimerions examiner votre situation plus en détail afin de répondre au mieux à vos préoccupations et de trouver la solution la plus adaptée. Si vous pouviez contacter notre service client à l'adresse contact@ozerty-canada.com, nous serions ravis d'étudier votre dossier attentivement et de vous aider dans les plus brefs délais.
Merci de nous donner l'opportunité de rectifier la situation.
Cordialement,
0 stars
0 stars. Scam company - trick you into paying exorbitant shipping by offering a free product. Products are garbage and they don’t allow you to return. Absolute scam.
UPDATE: even the reply below is like from a bot. That was the entire experience with their customer service. I just want my money back and a way to return their garbage.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Vanessa,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Thieves
I bought a product that I wanted to cancel after reading all the negative reviews. They refused to let me cancel the order. They added extra charges to the order. Now two months later they have taken more money out of my account. They are a disgusting fake company and don’t ever give them your financial details.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Lisa,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
C'EST UNE ARNAQUE
C'EST UNE ARNAQUE ! Ils facturent ta carte de crédit pour plein de frais !
3 oktober 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Bonjour Stephanie,
Je suis sincèrement désolé(e) d'apprendre que vous avez eu des frais inattendus. Je comprends combien il peut être frustrant de constater que le total ne correspond pas à ce que vous aviez prévu.
Nous souhaiterions examiner votre commande en détail afin de comprendre précisément ce qui s'est passé et de trouver la meilleure solution à votre problème. Veuillez contacter notre service client à l'adresse contact@ozerty-canada.com afin que nous puissions nous pencher sur la question immédiatement.
Nous sommes là pour vous aider et serions ravis de résoudre ce problème avec vous.
Cordialement,
Thieves and liars
I'd give them a negative review if I could. Sent back a product back in July and never got a refund. Today the thieves (September 27th) stole money out of my bank account. Apparently cancelling anything with them is a license to steal my
27 september 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Andrew,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This is a scam
This is a scam. Bought and paid for an item in July for $55.98. The item was inferior crap, now in September they billed my credit card for the same amount, so had to cancel the credit card. Beware...don't buy here.
25 september 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Dennis,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-canada.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
AVOID at all costs!
This is company is nothing but a huge scam. I thought Canada outlawed “unchecking “ a box in order to not incur further charges. This company signs you up for a “subscription “ with no recourse to cancel it.
AVOID this company! Would give no stars if I could
18 september 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Judy,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-canada.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Criminal elements overall was billed…
Criminal elements overall was billed 55.98$ out out the blue 6 months following my 1st problematic purchase which was inferior and replaced by Ozerty fairly promptly. They claim no credit card retention ! Be aware of unauthorized billing with no purchase and avoid at all costs, check your monthly / statement! Cancel card ! if you have a purchase history ! / 1st time buyers beware yu will be enrolled in an unauthorized trimonthly bill of 55.98$ likely hidden in their policy statement ! GO TO Temu where yu wont be ripped off and are likely buying Temu 3rd party thru Ozerty ! Thats why there are hidden fees due to low margin of return on the $ prepare to cancel your credit card with all the problems associated ! Do not rely on the Ozerty review site it id full of fake positive untrue reviews. Buyer be ware ! Just heard back on 24Sep25 re unauthorized recurring bill every 4 months 55.98$. They claim i left the subscription box ticked ! Pretty sure I didn't BEEE CAREFUL PEOPLE! They have all the scamming tricks down pat ! GO TEMU you will never have a problem !
17 september 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Jeff,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-canada.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I ordered two pedometer watches
I ordered two pedometer watches. Neither worked. I should have done more research but they charged $30 for environmental fees. Upon contacting the company, they said they would send a refund. They refunded a very small portion of my total cost. I am out of pocket with two watches that are absolute rubbish. Now two months later they have put another charge through my credit card. For what? I haven’t bought anything, especially after the first fiasco. I would never use this company again. Nor should you.
16 juli 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Sandra,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
scam artists
Do not deal with this company. It is deceitful and dishonest. After a bad experience of receiving watch bands that did not work, they made the decision to refund $9.00 or so of the $60,00 odd we paid. We were to keep the useless bands Reviews noted that further charges occur so we cancelled the credit card. They somehow got the new number and made a charge of $55.00 or so. Luckily the bank called re. the charge and cancelled it. Ozery is flagged and hopefully we will hear no more. Stay well away.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Ann,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-canada.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Worst online experience ever
Worst online experience ever. I ordered a Senior Step Counter Wrist Watch for $19.00. The hidden fees ended up with a charge to my CC for $45.00. However, then the real trouble started. A few days later another charge appeared for $55.00. I thought, well lesson learned and watched the card closely for a couple of months. Then, at just over 90 days (when you can get $$ back from the CC company) another charge on my card for $55.00. At this point I filed a Fraud Complaint with my CC company and had to have the card cancelled and another sent. You can't imagine the time it has taken me to sort all of this out. Here's the best part though which is actually amusing - the item did actually arrive and instead of an item that looks like a $19 Senior Step Counter, it looks like a .79 cent prize from a Christmas Cracker a 1960's Bubble Gum Machine.
15 februari 2025
Review zonder uitnodiging
Antwoord van Ozerty Canada
Hi Sharon,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
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