Palmer Holidays Reviews 

323
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Everything about the trip to Highgrove was exceptional - you even gave us lovely weather. It was brilliant from start to finish, including the lady who took us round the gardens. The stops en rout... Toon meer

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Beoordeeld met 4 van de 5 sterren

All round a very good experience for our first coach holiday. The for to door pick up was our main reason to try Palmers after being recommended to them. The length of stays in all places was apprecia... Toon meer

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Beoordeeld met 5 van de 5 sterren

Outbound and return pick ups were timely, hotel very comfortable with excellent food. Very helpful and polite staff, particular thanks to Tony and The Monterey, Jersey’s reception staff who were so pa... Toon meer

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Beoordeeld met 5 van de 5 sterren

pick up on time to more local spot. Journey comfortable. Hotel room a bit tired but bedding and towels spotless. Floor covering throughout room/bathroom shabby but clean. Excursions OK but tiring jour... Toon meer

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Bedrijfsgegevens

  1. Touroperator
  2. Bus- en touringcarbedrijf

Over Palmer Holidays

Geschreven door het bedrijf

Palmer Holidays

We are Palmer Holidays, offering luxury door-to-door Coach Holidays, exclusively from the North of England for more than 40 years. 

Our luxury coach holidays span the length and breadth of Great Britain, and we also have an exciting range of European River Cruises too. 

View our Coach Holidays 2025

Why Palmer Holidays?

✅ Your holiday begins with our door-to-door service on every holiday.

✅ Comfort all the way with modern executive touring coaches, with reclining seats, generous legroom, air conditioning and on-board WC.

✅ Exceptional Customer Service from our friendly and efficient holiday advisors who are on hand from the moment you book, to returning home, and will ensure you have the very best service throughout. 

✅ Quality hotels which are handpicked and carefully chosen for their hospitality, facilities and location. All our hotels are of a three of four star standard and perfect for enhancing your holiday experience with us. 

✅ Itineraries designed with you in mind. On all our sightseeing excursions we including admissions and entrances, so there are no hidden costs. 

View our Coach Holidays 2025

Dedicated Solo Traveller Holidays

No one is a stranger on our popular 'Good Companions' holidays, designed specifically for solo travellers. 

Whether you are a seasoned solo traveller or thinking of taking your first holiday on your own, our Good Companions hosted tours are just for you!

Relax with like-minded people, explore new places and have fun with new-found friends. You can be assured of a warm welcome from your friendly Good Companions host, who will ensure you are not alone for long. 

Have a look at our Good Companions coach tours throughout the UK and treat yourself to something special.

View our Good Companions Coach Holidays 2025

 

 

Bespoke Group Holidays

Travel as a group and enjoy great savings!

If you are involved in the planning of a group holiday, whether it’s for a group of friends or on behalf of a club, we can help you with transport, excursions, entrances and guide services, wherever you wish to travel! We help to plan tailor made holidays for many different groups every year, so if you have a group of 10 people or more, then we can certainly help organise the perfect holiday - there is no better way to travel on a group holiday than with us.

View our Group Holidays

 

Jersey by Air

Departing from Leeds Bradford or Newcastle Airports.

Basking in the warm blue waters of the Gulf Stream just 15 miles from the French coast, Jersey is just a short flight away and one of the sunniest spots on the British Isles. Travel to Jersey by air with Palmer Holidays, and you will be picked up from home and taken to your local airport. Upon arrival into St Helier, transport will be waiting for you to take you to your chosen hotel. After a week of enjoying the island your return home travel awaits. Take a look at our Jersey by Air programme today;

View our Jersey by Air Holidays

Palmer Holidays

Geschreven door het bedrijf

Luxury Door-to-door Coach Travel
Exclusively from the North of England

You're in Safe Hands

Palmer Holidays are ABTA bonded for total peace of mind

Palmer Holidays are ABTA bonded for total peace of mind
The Palmer family have been in travel for over 40 years and this experience shines through within every aspect of your holiday. As members of ABTA and licences by the CAA, your holiday money is totally safe and secure.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

323 reviews

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4 sterren
3 sterren
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4,4

Alle reviews

(323)

77 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

My holiday was made extra special by…

My holiday was made extra special by the attentions of Judith and the driver Grant . They went above and beyond to ensue all had a good time . My one complaint is that the evening meal was buffet style . It is not good for mainly elderly guests with poor mobility to get up and down several times a meal .

11 augustus 2025
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Antwoord van Palmer Holidays

Thank you so much for your review and we're pleased to hear that Grant and Judith looked after you well. Wherever possible we now always try to ensure dinner is waiter service and we hope the buffet style didn't cause you too many issues. Thanks again for your comments and review, we hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

No Title

Palmers Coach and driver were excellent, cannot say that for the service and food at evening meal. Starters and Desserts were good but the main course was very poor quality food. The service was very poor, not enough staff to serve the amount of people dining in the restaurant or in the section we were in.

20 juli 2025
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Antwoord van Palmer Holidays

Hello Neil,

Thank you for your feedback. We’re glad to hear you were pleased with the coach and driver service.

We’re sorry to hear the evening meals and service didn’t meet your expectations. Your comments about the food quality and staffing will be passed on to help improve future experiences.

Thank you again for travelling with us, and we hope to welcome you on another holiday soon.

Beoordeeld met 2 van de 5 sterren

After an excellent holiday in March to…Total disappointment this July

After an excellent holiday in March to wales. This was a true disappointment.
Hotel very poor service. Not enough staff. First evening meal took 2 and 1/2 hours. Ordered beef and Yorkshire pudding. Meat inedible. Dried up chunks . Not able to cut or chew. Yorkshire pudding non existent.Hotel was very quiet first night.
Hotel busy from then on. Service still poor especially for coach tour. Food did not improve. Last night again inedible.
Hotel long way from other facilities. Outdoor pool derelict. Indoor pool still in use.
End of term party one night very busy. Hard to get to bar. Toilets disgusting. After telling reception did not improve till mentioned to bar staff.
We did enjoy each others company on our holiday . Having a laugh together. Just a shame this hotel let us and Palmers down.

20 juli 2025
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Antwoord van Palmer Holidays

Hello Morton,

Thank you for sharing your honest feedback. We’re very sorry to hear that this holiday did not meet your expectations, especially after your excellent holiday to Wales.

We appreciate your detailed comments about the hotel’s service, food quality, and facilities. These are serious concerns that we will raise with the hotel management to help improve future stays.

It’s good to hear you still enjoyed the company and laughter with your fellow travellers. We hope to have the chance to provide you with a much better experience on a future trip.

Thank you again for travelling with Palmers.

Beoordeeld met 5 van de 5 sterren

The Gardens of Kent

Everything about the holiday ,the places we visited "Castle and Gardens of Kent"The hotel was comfortable, meals very good and staff helpful. The driver was extremely, helpful and the people on the coach very friendly.Beautiful scenery /countryside in Kent.

24 juli 2025
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Antwoord van Palmer Holidays

Hello Ms Davies,

Thank you for your lovely feedback! We’re delighted you enjoyed the beautiful gardens and castles of Kent, as well as the comfortable hotel and good meals.

It’s great to hear your driver was extremely helpful and that you had a friendly atmosphere on the coach. We hope to welcome you on another holiday soon!

Beoordeeld met 5 van de 5 sterren

Perfect holiday…

I am reasontlylwidowed was my first holiday on my own everyone was so friendly and supportive coach driver was great hotel very good food was lovely the whole holiday was organised to perfection thank you

20 juli 2025
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Antwoord van Palmer Holidays

Hello Carol,

Thank you so much for sharing your experience. We’re truly glad your first holiday on your own was such a positive and welcoming one.

It’s wonderful to hear the friendly atmosphere, great driver, and lovely hotel made it special. We hope to welcome you on many more trips ahead!

Beoordeeld met 5 van de 5 sterren

Chichester Cathedral & Repair Shop

Going round the Cathedral is lovely, also an experience going round the Weald & Downland Museum, with all the old buildings, and agriculture machinery on view.

23 juli 2025
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Antwoord van Palmer Holidays

Hello David,

Thank you for sharing your experience! We’re glad you enjoyed the beauty of Chichester Cathedral and the fascinating visit to the Weald & Downland Museum. We hope to welcome you on another trip soon!

Beoordeeld met 3 van de 5 sterren

5 days at cricket st Thomas

5 days at cricket st Thomas. Food was excellent. Evening entertainment very good. Accommodation not very good windows in room very small letting in no fresh air. Room was not cleaned once towels changed only once. Room was old fashioned not modern at all. Main house was lovely along with grounds and gardens. Although lots of Wasp's in Main building when eating. All amenities are a good walk from Room. The coach is described as luxury we disagree very limited leg room not great on a long journey.

14 juli 2025
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Antwoord van Palmer Holidays

Thank you for your review and feedback we're sorry to read your comments regarding your bedroom, we will pass this onto Warner Holidays. With regards to the coach seating, I will look into this and reply directly as this isn't a comment we've received before about our coaches. Thank you again for your review, its very much appreciated and we hope to see you again soon. Regards, Lisa

Beoordeeld met 4 van de 5 sterren
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Antwoord van Palmer Holidays

Hello Judith,

Thank you for your lovely feedback! We’re so glad you had a lovely time and hope to welcome you on another holiday soon.

Beoordeeld met 5 van de 5 sterren

Driver very good

Driver very good. Trips good. Hotel too many stairs for some of your clients and some evening meals not that grand. Staff at hotel excellent. Good door to door service.

14 juli 2025
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Antwoord van Palmer Holidays

Hello Mrs Rollings,

Thank you for your feedback. We’re glad to hear you enjoyed the trips, driver, and hotel staff, as well as our door to door service.

We appreciate your comments about the stairs and evening meals, which we’ll share with the hotel to help improve future experiences.

Thanks again for travelling with us, and we hope to welcome you on another holiday soon!

Beoordeeld met 5 van de 5 sterren

First time travelling with Palmer…

First time travelling with Palmer holidays ‘ we would definitely recommend them. the door to door service was great & on time, our driver Bryn was an excellent driver, the hotel was lovely & staffvery helpful & the entertainment team were fabulous.

14 juli 2025
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Antwoord van Palmer Holidays

Hello Karen,

Thank you for your wonderful feedback! We're so pleased your first holiday with Palmer Holidays was such a great experience.

It’s lovely to hear you enjoyed the door to door service, the hotel, and the entertainment – and we’ll be sure to pass on your kind words to Bryn.

We’d love to welcome you on another trip soon!

Beoordeeld met 4 van de 5 sterren

As we are getting older we like the…

As we are getting older we like the fact we can be picked up from home and taken to our holiday coach and our cases are taken care of.. it's the same when we get to the destination. The places we have holidayed in have been of interest and the hotels have been of a good standard.

14 juli 2025
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Antwoord van Palmer Holidays

Hello Eleanor,

Thank you for your lovely review. We’re so pleased to hear you enjoy the convenience of our home pick-up service and luggage handling – it really does make travelling more relaxing.

It’s great to know the destinations and hotel standards have continued to meet your expectations. We look forward to welcoming you on another holiday soon!

Beoordeeld met 5 van de 5 sterren

I met some very nice people you didn't feel alone

The driver was very helpful and would help in any way he could

14 juli 2025
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Antwoord van Palmer Holidays

Hello Janet,

Thank you for your lovely feedback! We’re so glad you felt welcomed and met some great people during your trip – that sense of companionship really makes a holiday special.

It’s also wonderful to hear your driver was so helpful throughout. We hope to see you on another trip soon!

Beoordeeld met 5 van de 5 sterren

Yorkshire Dales are good.

Apart from the weather, which is beyond your control, the holiday was good. The coach was new, the driver Lewis was very good, and the tour manager was exceptionally knowledgeable. It was good to visit so many places, but the time allocated for both Harrogate and York was too short. A longer time in York and zero time in Harrogate might have worked better. The cruise on the Leeds to Liverpool canal was pleasant, but didn't deliver quite what we were expecting. 2 hours with afternoon tea would have been better. But, overall the holiday was still a good experience.

18 juli 2025
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Antwoord van Palmer Holidays

Hello Ian,

Thank you for your lovely feedback. We’re glad you enjoyed the holiday overall and appreciated the new coach, Lewis’s driving, and the Tour Manager’s knowledge.

Your comments on the timings in Harrogate and York, as well as the canal cruise, are really helpful – we’ll certainly take them into account for future planning.

Despite the weather, we’re so pleased it was still a good experience, and we hope to welcome you on another holiday soon!

Beoordeeld met 5 van de 5 sterren

Brilliant Weekend at Hampton Court

Very well organised , lovely pleasant and informative driver and the hotel was much improved since the last time we were there

4 juli 2025
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Antwoord van Palmer Holidays

Hello Sue,

Thank you for your lovely review! We’re so pleased you had a brilliant weekend at Hampton Court and noticed the improvements at the hotel.

Great to hear your driver made the trip even more enjoyable – we’ll be sure to pass that on. We hope to see you again soon!

Beoordeeld met 4 van de 5 sterren

Reliability

Very well organised and reliable

4 juli 2025
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Antwoord van Palmer Holidays

Hello Sue,

Thank you for your kind words! We’re so pleased you found the trip well organised and reliable.

We look forward to welcoming you on another holiday soon!

Beoordeeld met 5 van de 5 sterren

Coach comfortable except for too tight…

Coach comfortable except for too tight seat belts,nice clean hotel &meals were fine

2 juli 2025
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Antwoord van Palmer Holidays

Hello Maureen,

Thank you for your feedback! We're glad you found the coach comfortable overall and enjoyed the clean hotel and meals.

We appreciate your comment about the seat belts and will pass that on. Hope to welcome you on another trip soon!

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant holiday

Absolutely brilliant holiday , hotel and grounds amazing , staff, food, and all aspects great , more entertainment would be great

12 juli 2025
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Antwoord van Palmer Holidays

Hello Sandra,

Thank you for your fantastic review! We’re delighted to hear you had such a brilliant holiday and enjoyed the hotel, grounds, staff, and food.

We appreciate your feedback about the entertainment and will certainly take that on board. We’d love to welcome you on another trip soon!

Beoordeeld met 5 van de 5 sterren

Pick up by the taxi was on time.Our…

Pick up by the taxi was on time.Our coach driver was very helpful made sure everyone knew were we had to be and at what time.
Places we visited were just the right length of time.

7 juli 2025
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Antwoord van Palmer Holidays

Hello Greta,

Thank you for your lovely review! We’re so pleased everything ran smoothly, from the timely taxi pick-up to the well-planned visits.

Great to hear your driver was helpful and kept everyone informed – that makes all the difference. We hope to see you on another trip soon!

Beoordeeld met 3 van de 5 sterren

Windsir and Hampton Court. t indication that all was not…

The first indication that all was not well was when our taxi turned up and said he was taking us to Scotch Corner when our itinerary was for Washington Services. Palmers had not sent us any information regarding this change. The taxi driver was excellent. He contacted Palmers to confirm this destination. When we arrived at Scotch corner there were other couples brought there instead of their original coach pick up point. We waited in the cold for 20 minutes before a driver from a white coach which had been parked all the time we were there came over and announced Windsor and Hampton court. Why did he leave us standing all that time? The coach was not really up to the standard we expected. It rattled and jerked the whole journey. The coach driver did not seem to know where he was going or how many people he was picking up. The hotel was nice if a bit out of the way .Ourvisit to Windsor was not long enough the driver was too interested in getting to the hotel. The Hampton court
visit was very good a full day without the driver. Next day on our way home with a visit to Henley on Thames. When dropping off someone had to sit up front with the driver to direct him into the towns. He missed the turn off at Durham and again someone had to direct him back. We were recommended Palmers from a friend but we will not be using your company again. We thought it was chaos.

27 juni 2025
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Antwoord van Palmer Holidays

Thank you for your review and comments above, I'm sorry to read of the issues you experienced. Unfortunately this tour had to be operated by an alternative coach company due to an operational problem, however this shouldn't have affected your enjoyment or the service you received and we'll certainly look into the points raised. We're sorry for any inconvenience and I hope this won't deter you from booking with us again. Regards, Lisa.

Beoordeeld met 4 van de 5 sterren

Hampton Court experience

Really enjoyed our recent weekend with Palmers. Good itinerary, with stop offs at Windsor and Henley on Thames. The main event was hampton court; but even with nearly 6 hours free time we still didn't see all of it. The only thing that some people moaned about was that we had to walk about 10mins to the entrance because coaches weren't allowed to drop off outside hampton.
Hotel at Reading football club was fabulous 👌 extremely clean, comfortable and the food was really nice......no hard bacon 🥓 or sausage here. The only downside was that if you wanted to use spa and pool you had to book, and because it was weekend it was fully booked.
The only complaint we had was the bus; it was a bit creaky and the air conditioning wasn't working properly so it was very uncomfortable on our 9 hour journey home!!
Best Bits:-
Door to door service
Itinerary
Hotel
Food
Driver

Bad Bits:-
Bus
Hotel bar prices
Moaning Minnies 😎

27 juni 2025
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Antwoord van Palmer Holidays

Hello Kevin,

Thank you so much for your fantastic and detailed review!

We're thrilled to hear you had such a great weekend with us – from the itinerary and hotel to the food and door to door service, it sounds like many aspects really hit the mark. Hampton Court is a real treasure, and we totally agree – even six hours can fly by when there's so much to explore!

We're sorry to hear about the issues with the coach and air conditioning on the return journey – thank you for flagging that, and please be assured we're looking into it to make future journeys more comfortable. We also understand the spa being fully booked was a bit of a let-down – weekends can be tricky, but we’ll continue working with our partners to improve access where we can.

We hope to welcome you back on another Palmers holiday very soon!

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