Palm Spas Reviews 

Just got our new hot tub delivered and installed today by Billy & Marcell. They were faced with a few problems through no fault of there own but have worked tirelessly all day to make sure it was up and running been here since 8 this morning and just left and it’s 9pm thanks guys hot tub is amazing can’t thank them enough. Would definitely recommend this company.

Excellent service from Palm Spas. Excellent customer service from the off - I dealt with Luke, very knowledgable chap, answered all of my quieries / questions and even requested a short video and images of the tight access route. The access route only had millimetres to play with and two small walls to contend with however, the guys turned up and made it look like a doddle. They were also very careful with the tub and our neighbours property. Once in place the team hooked up the spa and even extended the cable (somthing you need to consider with plug and play - the correct orientation). Brilliant team, very friendly, knowledgeable and helpful from the off. Very good customer service throughout. The tub is exactly what we was looking for, quality product. Plan Spas delivered with a super quick turnaround (next day) to meet our tight schedule - Highly recommended ⭐️⭐️⭐️⭐️⭐️

These guys delivered a 1st class service. Polite, helpful and explained in detail about my new tub. I was that impressed with Billy & Marcel I even offered them breakfast (Crumpets)
I would highly recommend this company as communication was also second to none not to mention the hot tub was far bigger that I thought ( Colada )
Thanks guys and keep up the good work.
Sue/Louise

I can highly recommend Palm Spas.
They are a very professional company and give an Absolutely Fabulous FIRST CLASS SERVICE.
From my first phone call with Jamie, to Billy & Marcel delivering my hot tub, every interaction has been a very positive one.
Jamie returned my calls immediately & has kept me updated throughout.
Billy & Marcel were very knowledgeable and gave brilliant advice on how to care for my hot tub. They took pride and great care throughout delivery & installation.
Thank you Palm Spas, I look forward to many hours relaxing in my Hot Tub.

We have been thinking about getting a hot tub for years, and finally decided to go for it. I found Palm Spas while searching on the internet. We live on a boat so space is limited, and from all the info, it seemed that had the perfect option. From calling them mid jan to deliver today, they have been amazing. Jamie provided perfect information and timelines, plus excellent advice. Today the 2 guys who delivered our “Happy” tub have been outstanding. Arron and Reece arrived as they agreed and off loaded our tub on shore. We couldn’t immediately get the tub to our boat (needed a barge!) but Arron and Reece suggested that they make their other delivery and then they will see if they come back. It turns out that they went 2 hrs from us, and basically 1.5hrs from their home, but decided to come back to us to do the installation. It has extended their working day by over 4 hours, and they have been brilliant. The best customer service I have experienced. Anyone looking for a tub would be best coming to Palm Spa’s!

Just had Aaron and Rhys deliver our new hot tub.They was fantastic getting the spa in the right position over difficult terrain. They talked us through the set up in a simple and friendly way. Thanks very much

We got recommended Palm Spas by a friend and they have been excellent. I ordered the hot tub on Monday and it was delivered and installed by Friday. Really reasonable price and the delivery guys were very helpful. We would definitely recommend and are very happy with our hot tub.

We recently bought a Cosmo hot tub. Friendly and efficient service from our phone enquiry to installation by Aaron and Rhys. They did a great job with installation and explaining how everything worked. Highly recommended.

BEWARE DO NOT USE THIS COMPANY!!! The installer guy told me to f*** off and refused to put our gate back on which understandably has really upset me! They couldn’t get the hot tub into our garden even though I’d measured the available access beforehand of 900m and the tub was 840m- when I ordered I said it might be tight but was never once asked for photos or videos for them to check if it would fit. In my opinion they did not do any due diligence before delivery. They refused to give back our £400 deposit so I kept the cover lift which I believed I was entitled to if they wouldn’t refund my deposit but they threatened me on 3 occasions of theft and calling the police if I didn’t hand it back!!! The very unpleasant boss guy Jamie was going to dock the wages of the installers if I didn’t give the box back so they sat outside my house- very intimidating. I did give the box back and as soon as they had it they told me to f*** off and drove off! I would strongly advise anybody thinking of using this company to think very carefully before doing so BEWARE they’re happy to take your money but when things go wrong they are not very pleasant people at all! I hope this review will help stop them treating others the way they have treated us. I’m very upset and shaken up by the whole experience.

This next part of my review is in response to Palm Spas reply after my initial review:

I am astounded at these comments! I absolutely refute that any verbal and physical abuse towards your delivery team was used by us! How any credible company could write such unsubstantiated comments such as these on a public domain is beyond me- there were workmen here who witnessed the whole encounter who would confirm that this absolutely did not happen.
In response to the measurements you quote, again you are incorrect. We have had another hot tub supplier come and inspect the available access in person to deliver the same same size tub and they confirmed that they could get the tub into our garden and are delivering it to us next week-they could not understand where you got 84cms from!
Also your delivery team turned up without the correct equipment to move the hot tub- your web site clearly stated (I notice that the pictures of this have now been removed from your site, presumably after you read my response!!) that a ‘spa dolly’ would be used- your guys turned up with a piece of rubber with 2 straps which was the reason they could not get the tub into the garden as they could not guide it properly. The other hot tub company said that the proper trolley should be used with a tight access such as ours.
You simply would not accept that you and your delivery team were responsible for the non delivery of the hot tub. You have written totally untrue comments accusing us of verbal and physical abuse which you cannot substantiate but which we can prove absolutely did not happen and you did not use the equipment you clearly state on your website......anybody thinking of using this company, you make your own mind up. This whole experience has been horrible and we are still £400 out of pocket.

We had our hot tub delivered last week. From placing our order to delivery and set up was only 1 week.
Aaron and Rhys did a great job. The weather was very windy and freezing cold but they just got on with the job.
Aaron explained how to use the tub and how to look after it.
We are enjoying the tub even though the freezing weather last week.
Thank you so much.

We had our hot tub delivered today. From start to finish a fantastic service. The delivery and installation guys Aaron and Marcel were amazing. So professional, helpful and extremely accommodating. We are over the moon and would recommend the company to anyone. Matt and Francesca xx

A bit late putting this review on but thats due to us enjoying our hot tub. Our experience with palm spas was first class from start to finish. We would like to thank everybody involved in supplying and setting up our fantastic Onyx the great lads that fitted it (so sorry forgot your names) worked incredibly hard even at night to make sure everything was perfect and we look forward to spending many hours in it once again many thanks Palm spas would highly recommend. Avis and John

Ordered the Cosmo+ 32amp tub. Delivery was delayed but not unreasonably so given the recent port & container issues affecting other suppliers.
Now its installed and in use I can recommend Palm Spas and the Cosmo+. Competitive pricing, great product, and helpful delivery service from a local company.

Took delivery of our new hot tub last Wednesday. A very professional & friendly service. The guys demonstrated all aspects of our tub including our chemical kit.
I can highly recommend the boys at Palmspas

Cosmo+ hot tub delivered today. Very professional and smooth install by your guys Aaron and Reece even tho we had a small drama with our electric supply and couldn’t watch while it was craned over the roof they were reassuringly calm and collected. Very tidy and thorough which is an added bonus and knowledgeable on the demo. Will def be signing up to a service plan if you do one (Aaron could make a good salesman!!!) Already passed ur details to a neighbour who’s interested in one lol. So glad I chose Palm Spas out of all the suppliers out there. Thanks guys, it’s been a pleasure dealing with you all.

A friend recommended palm spas, we enquired on the Thursday evening about the grandee 7 seater. On the Saturday morning the tub was up and running at 10.30am! Brilliant service from start to finish, great lads! Highly recommend to anyone looking for a hot tub, great prices too!

Found palm spas on the internet , as always your sceptical, read all the reviews I could find and then placed an order .
I can honestly say that as I only opted for a budget hot tub was not expecting such an amazing service. From start to finish I was advised by them as to which one to have and and why and can see now that my original choice was wrong and the one that was suggested was right ( same cost )
Delivery date given and turned up on time.
Installation team were fantastic
Basically
They do exactly as they say , fit hot tubs.
Would recommend to use and would use again myself

The team at Palmspas have been brilliant from the point of placing our order, changing our order, delivering our hot tub today , taking away our old one and placing the new one in situ. They explained everything we needed to know and were a pleasure to meet Arron and Reece. You nailed our delivery on a gloomy , wet and cold day. Thank you so much...we cannot wait for our first dip😃

We have just had delivered and installed a Coco hot tub from Palm Spas. 2 lying down and 1 sitting. Highly delighted very good service from all during these difficult times. Thoroughly recommend them

An excellent company!
Great advice received prior to purchasing a hot tub. Quick and easy delivery. They advised on how to set up and start using the hot tub.
Since purchasing I can ring at any time and they are more than happy to help with issues such as the correct filter purchase and have helped with advice about water treatment.
Excellent customer service which is rare!
Thanks so much!