The little short sleeved cashmere jumper just perfect & very reasonably priced It arrived promptly & beautifully packaged in the most exquisite tissue paper There was also a little present of a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I hadn't used or heard of Palome before and found them because they had the perfect pair of shorts I'd been looking for. The experience exceeded my expectations. I really appreciated the price for su... Toon meer
Bedrijf heeft geantwoord
My daughter introduced me to Palome (and treated me to one of your beautiful silk scarves for Mother's Day, which has already received so many compliments). I recently bought your navy and white strip... Toon meer
Bedrijf heeft geantwoord
Free return. The lovely fragrance and packaging that comes along with every order. The complimentary scarf in the first order. The super soft cashmere. Simple classic design with the finest qualit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
From Paris - but worth it. Small Batch Parisian luxury at friendly prices. European Linen, Italian and Japanese Denim, Mulberry Silk, Grade A Cashmere and Organic Cotton from the world's finest ateliers (when they're not too busy).
Our Commitment to You
Geschreven door het bedrijf
- Affordable Luxury for Everybody
- Our focus is on shaping timeless designs for the perfect wardrobe. Our clothes should last longer because our material quality to value pricing is unmatched. We avoid over-production by only producing in small batches during factory down-time. We avoid discounting - the prices you see are the best we can possibly make them.
Contactgegevens
Verenigd Koninkrijk
- Hello@palome.com
- palome.com
4,8
Uitstekend
193 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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First time ordering from this company…
First time ordering from this company who i stumbled upon online. Beautifully wrapped, scented paper and in a lovely box. Prompt delivery . The Madeleine cardigan in Poppy red is simple stunning. Very soft alpaca and mohair and not at all itchy. Excellent value for the money. Very tempted to get another colour.
14 januari 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Jo,
Thank you so much for taking the time to share this. We’re really happy to hear your first experience with us felt special, from the wrapping and scent to the delivery.
The Madeleine cardigan in Poppy red is such a beautiful choice, and I’m glad to hear the alpaca and mohair felt soft and comfortable to wear. Knowing you feel it offers great value truly means a lot to our small team.
If you ever need advice on colours or sizing, I’m always here. And we’d absolutely love to welcome you back if you decide to add another shade to your wardrobe.
Best wishes,
Ilona
I own 3 pair of jeans by Palome
I own 3 pair of jeans by Palome. That's proof how good they are. They are great value for what they are: jeans with great shapes and made with high quality denim. I love them all! I just wish more black/grey denim options.
15 januari 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Marta,
Thank you so much for sharing this, it honestly means a lot to us. Owning three pairs really is the best compliment we could ask for.
We’re so glad you love the shapes and the quality of the denim, and thank you as well for the feedback on black and grey washes. I’ve shared this with the design team, it’s definitely something we’re working on.
Thanks again for your support, and if you ever need anything, we’re always here.
Best,
Ilona
❤️❤️❤️❤️❤️ I love Palome
❤️❤️❤️❤️❤️ I love Palome. They have really good quality pieces for a great price. I trust them entirely - sometimes when things arrive from desirable brands they are less than expected. Never with Palome. Added to which their customer service is friendly, prompt and kind. I actually feel valued rather than a frustrated nuisance.
7 januari 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Erika,
Thank you so much for adding your review and for such incredibly kind words. It truly means the world to us and to the whole team.
Knowing that you feel valued and supported is exactly what we always hope for, so hearing this really makes our day. Thank you for trusting us and for being part of the Palome community.
If you ever need anything at all, we’re always here!
Best,
Ilona
I discovered Palome on social media…
I discovered Palome on social media somewhere..
Originally it was for your jeans. Having tried various styles, although they fit perfectly I didn't feel were right for me.
I am almost 60 and so happy to have discovered your clothes. They are all classic pieces, beautifully cut and just about within my budget. I feel they will stand the test of time and great wardrobe staples.
I have also purchased a few things for my 33 year old daughter who has been delighted, particularly with the jumpers!
The ordering and return service is flawless as is the customer service when seeking advice.
Well done!!
2 januari 2026
Review zonder uitnodiging
Antwoord van Palome
Hi Rebecca,
Thank you so much for taking the time to share such a thoughtful review. We’re truly delighted to hear that you’ve found pieces you love and that they feel like timeless wardrobe staples, that’s exactly what we aim for.
It’s also wonderful to know your daughter has been enjoying her pieces too, especially the jumpers. Your kind words about our service, returns, and support really mean a lot to our small team.
Thank you again for your support and encouragement!
Best,
Ilona
OK, not a great experience
Ordered a t-shirt and a cardigan. The t-shirt was fine and I wrote a positive review that was published.
The cardigan was very big and very scratchy on my skin so I sent it back and wrote a less positive review about that. The cardigan review still doesn’t seem to be on the site so I think they are only publishing the ones they like. To be clear, I am talking about reviews on Palome’s own site.
Then well over a month later I realised they hadn’t acknowledged the return or made the refund. I sent an email and they did then make the refund and apologise, but I definitely recommend keeping an eye on your account if you send a return.
2 januari 2026
Review zonder uitnodiging
Antwoord van Palome
Dear Customer,
Thank you for taking the time to share your experience, and we’re really sorry it didn’t feel smooth from start to finish.
We want to reassure you that we are 100% transparent with reviews. Both positive and less positive reviews are published, but it can sometimes take a little time for Trustpilot’s systems to process and display them, which may explain the delay you noticed.
We’re also sorry again for the delay in acknowledging your return and issuing the refund. During busy periods this can unfortunately take longer than usual, but we completely agree that keeping customers informed is important, and your feedback helps us improve.
Please don’t hesitate to contact us directly at hello@palome.com
. We’re always happy to help !
Best,
Ilona
Returning customer …
I’m in love with the products from Palome. Beautiful items, stunning quality - exceptional, personal service, and very fast delivery.
1 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi KB,
Thank you so much for your lovely review. We’re absolutely delighted to hear you’re a returning customer and that you’ve been enjoying the quality, service, and delivery. Your kind words truly mean a lot to our small team.
We can’t wait to welcome you back again soon.
Best,
Ilona
I have been following Palome for a…
I have been following Palome for a while as the quality and price looked to be fantastic and also backed up with great reviews. My expectations were therefore quite high but was sadly disappointed with the cashmere sweater I received as a Christmas gift from my husband. This is the first cashmere sweater that has felt rough to touch and itchy on my skin right out of the box. I’ve had lots of great quality cashmere items in the past (not from Palome), that were far superior in terms of feel and softness.
Update:
Palome did reach out to me and kindly sent an alternative sweater for me try. I'm pleased to say that this one was much better and inline with my expectations. Although I was disappointed with my initial purchase, Palome did make things right and were really excellent with their customer service. This does go such a long way and it gives me confidence to purchase other items.
30 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Stacey,
I’m really sorry to hear about your experience and thank you for sharing this feedback.
Please don’t hesitate to contact us directly at hello@palome.com so we can help resolve this for you as smoothly as possible.
Best,
Ilona
Superb quality garments at excellent…
Superb quality garments at excellent prices. Very quick delivery and absolutely no hassle returns ( i got 2 sizes for comparison) . I will keep using this company as I have been very impressed.
27 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi JC,
Thank you so much for your lovely review. We are truly grateful you took the time to share your experience.
It is wonderful to hear that the quality, pricing, and delivery all felt right for you, and that the returns process was smooth and easy. Being able to shop with confidence, especially when comparing sizes, really matters to us.
Knowing you plan to keep coming back means more than we can say. We look forward to welcoming you again and being part of many more happy orders ahead.
Warmly,
Vera
I have ordered several times
I have ordered several times, I have two brilliant pieces of knitwear, one in cotton and one in cashmere, both excellent quality and value for money a tops and lovely pair of jeans. I also cannot praise the customer service more highly.
8 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Siân,
Thank you so much for taking the time to share such kind words.
It means a great deal to us that you have chosen Palome time and again, and that our clothes have found a place in your wardrobe. Knowing they are being worn, enjoyed, and lived in is exactly why we do what we do.
Being able to look after you really is our pleasure. We hope many more of our pieces will have the chance to join you and accompany you through your everyday moments.
With heartfelt thanks,
Vera
The clothes from Palome are absolutely…
The clothes from Palome are absolutely lovely and such great quality. You can really see the care and thought that goes into packaging the gifts — it feels so special and personal.
What truly stands out, though, is the customer service. I can honestly say I’ve never experienced such incredible customer care from a company before. Palome really goes above and beyond.
1 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Hayley,
Thank you so much for taking the time to leave such a thoughtful and generous review. It truly means a great deal to us.
It has been a real pleasure looking after you, and I am so glad to hear that both the pieces and the care behind them made you feel something special. Your words have been shared with the wider team and brought many smiles.
Wishing you so much happiness, and thank you again for choosing Palome.
Warmly,
Vera
Amazing quality cashmere for a…
Amazing quality cashmere for a reasonable price and fantastic customer experience. Super fast delivery. I thought it must be too good to be true when I saw the instagram reviews but it lived up to all the superlatives. What a find.
24 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Ali,
Thank you so much for taking the time to leave such a wonderful review. I’ve shared your kind words with the rest of the team, and it genuinely made everyone’s day - we’re so happy that the care and craftsmanship behind our pieces came through.
It truly means a lot to know that something we’ve made so thoughtfully has been so warmly received. Thank you again for your support and encouragement. Wishing you many happy wears and a lovely time ahead.
Warm regards,
Vera
Amazing company
Amazing company. Beautiful clothes, decent prices for the quality. My new favourite company, sorted an enquiry I had quickly, fast delivery. I wouldn’t hesitate to order again, already had 3 orders.
20 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Jill,
Thank you so much for your kind message. We’re genuinely delighted to hear how much you’ve been enjoying the pieces and your experience with us. Knowing we’ve become one of your favourite companies truly means a lot to our whole team.
Wishing you a very Merry Christmas, and we hope more of our pieces will be lucky enough to find a place in your wardrobe and bring a little extra joy to your everyday life.
Warmly,
Vera
I am telling everyone I know to use…
I am telling everyone I know to use this website- it’s amazing! I’ve bought some tops, jumpers and a pair of trousers and each item is perfection! The quality of workmanship is top class and the materials are excellent quality. The fact that the pricing is very reasonable and transparent makes it worth a five star review. The delivery so far has been in one or two days and when I contacted the team there with a query on colours they responded promptly and were very helpful. This website is a must for anyone who loves clothes!
19 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Mary,
Thank you so much for taking the time to leave such a lovely review - it means more to us than we can say.
We’re so glad you’ve been enjoying the pieces, from the quality and materials to the service and delivery. Knowing our work has been part of such a positive experience is incredibly rewarding.
Thank you again for your support and trust. Wishing you a very Merry Christmas and a wonderful festive season.
Warmly,
Vera
I now have 5 Palome jumpers and plan to…
I now have 5 Palome jumpers and plan to buy more. The quality is first class and the price better than high street. I cannot recommend this company highly enough!
18 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Brigitte,
Thank you so much for taking the time to share such a lovely review.
It truly means a lot to us to hear that you’re enjoying your Palome jumpers and that the quality and value have stood out to you.
Knowing Palome has earned a place in your wardrobe is the best feedback we could ask for, and we can’t wait for you to discover more pieces in the future.
Thank you again for your support and recommendation.
Wishing you a very lovely holiday season.
Warm wishes,
Ilona
The must exquisite cashmere jumper
I recently bought the navy 100% cashmere Emile jumper, what a treat, it’s super soft! Perfect if you have got a long torso as well because it seats nicely below your waist. The quality and feel are amazing!
100% recomended it!
10 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Margarita,
Thank you so much for taking the time to share this, it truly made our day to read. We are so happy to hear you love the Emile jumper, especially the softness and the fit. It is one of those pieces designed to feel like a little luxury you can live in.
Thank you as well for your recommendation and for being part of the Palome journey. We hope it brings you many cosy, beautiful moments.
Wishing you a lovely Christmas !
Best,
Ilona
Super quality, super customer service, unbelievably reasonable price
I ordered a wool/cotton jumper and a merino vest, and was a little dubious about the quality to expect with their reasonable prices. My order arrived within a few days, boxed and wrapped in tissue paper with a little scarf included as a gift. Both items are beautiful: the jumper is outstanding - chunky, soft and luxurious and about 1/4 of the price of similar garments from the likes of Wyse London etc. I will definitely be watching out for Palome's fortnightly drop of new styles
9 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Samantha,
Thank you so much for your wonderful review , it truly means a lot.
We’re delighted to hear how much you enjoyed your pieces, from the quality of the wool and merino to the unboxing experience. Our team puts a lot of care into every detail, so it’s lovely to know it reached you that way.
We’re also really glad the value and craftsmanship stood out to you, and we can’t wait for you to discover the new styles in our fortnightly drops.
Thank you again for your support, and we’re always here to help.
Warmest wishes,
Ilona
Lovely hoodie
Lovely hoodie. Made with excellent quality materials and with style. Beautiful garment yet still very good value. Clear website and speedy delivery. Thankyou
1 december 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Elaine,
Thank you so much for your lovely review, we’re really happy to hear you’re enjoying your hoodie. We put a lot of care into our materials and fit, so it means a lot to know it feels just right for you.
Thank you also for your kind words about our website and delivery ,we’re glad everything arrived smoothly.
Warmest wishes,
Ilona
I asked a question about whether the…
I asked a question about whether the hoodie would be available in a size 16 in the future and the response was very quick and explained the situation very well indeed. Thank you
27 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Kathryn,
Thank you so much for your kind words , we’re really glad the explanation was helpful. If you ever have any other questions about sizing, restocks, or future drops, we’re always here to help.
Warm wishes,
Ilona
really lovely clothes at very…
really lovely clothes at very reasonable prices for the quality - amazing customer service too
5 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Loppers,
Thank you so much for your kind words. We’re delighted to hear you’re enjoying the pieces , it truly means a lot that you felt well looked after. We put a great deal of care into both the quality of our clothes and the way we support our customers, so your feedback really makes our day!
Warm wishes,
Ilona
Really great quality for descent price
Love the packaging and the quality of the clothes is really great. I feel that I am paying for high quality clothes, that are delivered in such a lovely packing and the fit is also great. I ordered two cashmere sweaters, really nice fit and they were true to size. Highly recommend if you are still doubting whether it is legit or not...
24 november 2025
Review zonder uitnodiging
Antwoord van Palome
Hi Ms pena,
Thank you so much for this beautiful review , it means a lot to us. I’m so glad to hear the cashmere pieces fit perfectly and that the quality and packaging made the experience feel special. We put a lot of care into every detail, so hearing that it came through on your side truly makes our day.
Thank you again for recommending us , it really does help a small brand like ours grow.
Warm wishes,
Ilona
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