Panels are fantastic just what we wanted there so nice we’ve decided to order more. Delivery was very quick and arrived on time. Also customer service was brilliant replied to all my messages very qui... Toon meer
Bedrijf heeft geantwoord
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Absolutely awful. Bought through B & q has not arrived a month later- won’t respond to requests for a refund, keeps replying saying can’t cancel as arriving on that day. Still not arrived, very expens... Toon meer
Bedrijf heeft geantwoord
One of the worst purchasing experiences of my life. Terrible customer service and still have not received delivery even though ordered it weeks ago. Would not recommend unless you want to spend hours... Toon meer
Very easy ordering process. Delivery was quick and we were kept informed of the delivery date throughout. A smooth and hassle free experience. Thank you!
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3,1
Gemiddeld
147 reviews
Heeft 92% van zijn negatieve reviews beantwoord
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Great order experience
Great order experience. Realised I hadn't ordered enough and needed an additional panel. So messaged customer services and order ammended swiftly with additional qualifying discount applied to outstanding invoice. All three panels arrived on time, individually boxed well packaged and free from damaged.
29 oktober 2025
Antwoord van Panels By Sofia
Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that your ordering experience went smoothly and that our customer service team were able to quickly amend your order and apply the discount for you.
It’s great to know your panels arrived on time, well packaged, and in perfect condition — that’s exactly the standard we aim for.
If you need anything else as you complete your project, we’re always here to help.
Thanks again for choosing us!
Warm regards,
Pedro
Panels by Sofia
Disappointing Experience
Took a lot longer to arrive than advised and then three were damaged. These companies never have a phone number to actually discuss any issues. These are not tongue and groove in the sense there is no male / female so they do not slot together. Fortunately I have a amazing joiner.
27 oktober 2025
Antwoord van Panels By Sofia
Hi Denise,
We’re sorry to hear that your order took longer than expected and that some panels arrived damaged. That’s certainly not the experience we aim to provide.
While we don’t have a phone line, our customer service team is always available via email or live web chat, and we respond to all messages within 24 hours (often much sooner). In cases of damage, we’re always happy to arrange replacements or offer a partial refund once we’ve been notified - if you haven't already, please email us on support@panelsbysofia.com so that we can look into this.
Regarding the panels, they are made in a tongue-and-groove style; however, as shown in the product photos and description, they are not designed to slot together, but do butt up together seamlessly. We appreciate your feedback and are glad to hear your joiner was able to help achieve the desired finish.
Thank you for taking the time to share your experience — we’ll use your comments to continue improving both our communication and delivery process.
Kind regards,
Pedro
Panels by Sofia
Waited 15 working days for a bit of MDF…
Waited 15 working days for a bit of MDF to be despatched (still not delivered) when they state 6-9. Cannot get a refund as its cut to size even though I tried to cancel before it had even been despatched. Was basically told you will get it when they can be bothered to make it and send it out. Not reasonable IMO, are you supposed to wait indefinitely for it? If you need something for a specific time do not order their pre cut service as it probably wont arrive in time and then you will still be liable to pay for it.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi David,
We’re sorry for the delay and frustration caused with your order. While our cut-to-size panels are made to order and can’t be cancelled once production has started, we do understand how disappointing it was for this to take longer than the estimated timeframe.
We’ll be reviewing our communication process around delays to make sure customers are kept better informed in future. Please reach out to support@panelsbysofia.com if there’s anything further we can do to help.
Kind regards,
Pedro
Panels by Sofia
Decent products but do not travel well
In terms of communication I had a positive experience. The team was responsive and helpful to all my questions on the chat. There is no phone number to call them which isn't helpful but they did call me back the same day to chat through my questions so no issues at all there.
The products are lovely, BUT they do not travel well and there was confusion over delivery. I was given a tracking link that didn't work and despite multiple emails to try to confirm delivery time the panels arrived while I was out. I managed to sort it with the delivery company but not ideal.
Upon opening the panels, almost every one was damaged somewhere on the edges and/or corners. They were VERY well packed with corner cushioning and lots of protection but they are not very robust and I think get easily damaged if the couriers aren't careful.
Fortunately I had not chosen the custom sizing option so was able to just cut off the damaged areas for the most part. Had I gone with the custom option (which I was considering but was much more expensive) then to be honest I think only 1 of the panels would have been usable.
On a positive note, they cut well, were easy to hang and look great now they are sanded and painted.
I would use Panels by Sofia again but they could possibly use some investigation into how their deliveries are working as this lets them down a bit both in terms of tracking and how the couriers are treating the rather fragile panels in transit. I did a lot of shopping around and P by S definitely had the best range. My advice would be to order bigger than you need and cut to size yourself so you can get rid of any damage.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hello,
Thank you so much for taking the time to share such a detailed and balanced review — we really appreciate it. We’re delighted to hear that you found our team responsive and helpful, and that you’re happy with how your panels look once installed.
We’re very sorry to hear about the delivery issues and the damage that occurred in transit. Our panels are carefully packaged, but as you mentioned, they are a delicate product and can be vulnerable if not handled with care. We’re actively reviewing our courier partnerships and packaging methods to help minimise this kind of damage in future, and your feedback will be a valuable part of that process.
It’s great to hear that you were able to work around the issue and still achieve a result you’re pleased with — your advice about ordering slightly larger panels is also very useful for others considering a project.
Thank you again for your honest feedback and for choosing Panels by Sofia. We hope to have the opportunity to serve you again with an even smoother experience next time.
Warm regards,
The Panels by Sofia Team
Antwoord van Panels By Sofia
Hi Charlie,
Thank you so much for your kind words! We're thrilled to hear you're happy with the quality of your panels. Your support means a lot to us. 💛
Panels By Sofia
Great Idea, Poor Quality
I really like the concept behind Panels by Sofia and the unique designs they offer — it’s what drew me to the company in the first place. Unfortunately, the quality of the panels was quite disappointing.
Delivery took over a week, and once they were fitted and mist-coated, a number of defects became visible. Some of these could be repaired, but others were beyond fixing.
It’s a real shame, because the products have potential — but the overall quality control just isn’t there yet.
6 oktober 2025
Antwoord van Panels By Sofia
Hi Mohammed,
Thank you so much for taking the time to share your feedback — we truly appreciate your honesty. We’re really sorry to hear that your experience didn’t live up to expectations. It’s disappointing to learn that some of your panels showed defects after fitting, as quality control is something we take very seriously.
We’d love the opportunity to make this right and to better understand what went wrong. If you haven’t already, please reach out to us at [support@panelsbysofia.com
] with your order details so our team can investigate and offer a suitable resolution.
We’re constantly improving our processes, and feedback like yours helps us do exactly that. Thank you again for your comments — we hope we can restore your confidence in our products.
Warm regards,
Panels By Sofia
Antwoord van Panels By Sofia
Hi Liam,
Thank you so much for your kind words! We're thrilled to hear everything went smoothly from ordering to delivery. Your support means a lot to us, and we hope to serve you again soon!
Best regards,
Panels By Sofia
Antwoord van Panels By Sofia
Thank you! We're so glad you were happy with our service. We really appreciate your feedback!
– Panels By Sofia
Costs and delivery were good and well…
Costs and delivery were good and well communicated.
The product wasn't as good as I had hoped.
The cut of the MDF was not a semi circles, they were more like arched triangles. We had to do a fair bit of sanding to create a better shape.
2 oktober 2025
Antwoord van Panels By Sofia
Hi Gordon,
Thank you for your honest feedback. We're glad to hear the costs and delivery met your expectations, but we're sorry the product itself didn’t quite match what you were hoping for.
We appreciate you pointing out the issue with the MDF cut — that’s not the standard we aim for, and we’ll be reviewing this with our production team to improve the shaping process. Thank you again for bringing it to our attention, and we hope the final result turned out well after your extra work.
If there’s anything else we can do to help, please don’t hesitate to reach out.
– Panels By Sofia
Antwoord van Panels By Sofia
Thank you! We're so glad you were happy with our service. We really appreciate your feedback!
– Panels By Sofia
Antwoord van Panels By Sofia
Thanks so much! We're thrilled to hear you love your panels and were happy with our service. We really appreciate your support!
– Panels By Sofia
The pannels were good but the way they…
The pannels were good but the way they where packaged was not strong enough to stop them bending in transit so when they finally arrived they where bent and it was very hard to remove the bend when applying them to the wall.
26 september 2025
Antwoord van Panels By Sofia
Hi Ashleigh,
Thank you for your feedback — we're glad to hear you liked the panels, but we're really sorry about the packaging issue and the inconvenience it caused during installation.
We take this seriously and are reviewing our packaging process to ensure better protection in transit. If you haven’t already, please get in touch with our support team at support@panelsbysofia.com — we’d like to make this right.
Thanks again for bringing this to our attention.
– Panels By Sofia
Fast shipping and great customer service
23 september 2025
Antwoord van Panels By Sofia
Hello Janet,
Thank you for the great feedback! We're thrilled to hear you were happy with the fast shipping and our customer service. We really appreciate your support!
- Panels By Sofia
Customer service was great
Customer service was great. Had a problem with order and the team were quick at responding and had it turned around pretty quickly.
24 september 2025
Antwoord van Panels By Sofia
Hello Jemma,
Thanks so much for your kind words! We're really glad our team could help resolve the issue quickly. We always aim to make things right as fast as possible, so it's great to hear that reflected in your experience.
Appreciate you taking the time to share this!
Panels By Sofia
Antwoord van Panels By Sofia
Hello Alice,
Thanks so much for your feedback! We're glad to hear you found it easy to install and paint — and even better that it's working effectively. If you have any photos of your project, we’d love to see them!
Thanks again for choosing us!
My order never arrived…
My order never arrived with absolutely no notifications or updates
17 september 2025
Antwoord van Panels By Sofia
Hi Zoe,
We’re really sorry to hear your order didn’t arrive and that you weren’t kept updated — that’s not the experience we aim to provide. We understand how frustrating this must be.
Please reach out to us at support@panelsbysofia.com with your order number, and we’ll look into this immediately and make it right. Your feedback is valuable, and we’re working to improve our communication and delivery process.
Thank you for bringing this to our attention.
Best regards,
Panels By Sofia
Bad service!
Rang them before I ordered and said I specifically needed panels by a certain date as have a carpenter in only for 3 days. Was told not a problem and it will be express! I rang them to chase on the day I was hoping for delivery and my goods weren’t even dispatched. Said going out today so hopefully tomorrow delivery. Those dates have now gone and the delivery tracking shows it’s not even ready for delivery let alone out. I’ve messaged them twice but not much help, just said it’s out of their hands as delivery company have it.
That makes no sense, a company has to know about deliveries and how their stuff is delivered. I’m livid as wouldn’t have bought from them if they couldn’t deliver on time! Just be honest and don’t muck people around!!!
7 oktober 2025
Review zonder uitnodiging
Antwoord van Panels By Sofia
Hi Joanne,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience — we understand how frustrating it must have been, especially when working around a tight schedule.
While we always do our best to dispatch orders promptly and use express services where possible, we’re careful not to commit to guaranteed delivery dates, as there are factors outside of our control once goods are with the courier. We understand this isn’t ideal, but we try to be transparent about it from the start to avoid disappointment.
That said, we’re sorry if this wasn’t made clear enough when you placed your order or during follow-up conversations. We’ll be reviewing how we communicate around delivery timelines to ensure it's as clear and consistent as possible.
We genuinely regret that we didn’t meet your expectations this time and appreciate you bringing this to our attention.
Kind regards,
Panels By Sofia
Antwoord van Panels By Sofia
Thanks so much for your review! We're glad to hear you found the panels easy to fit and had a smooth experience. If you need anything else in the future, we’re always happy to help!
Best regards,
Panels By Sofia
Beautiful panels, excellent customer service
Beautiful panels, easy to cut/fit and communication from purchase to delivery was excellent. Really happy with the finished result!
20 september 2025
Antwoord van Panels By Sofia
Thank you so much for your lovely feedback! We're thrilled to hear that you found the panels easy to work with and that you're happy with the final result. It’s also great to know our communication met your expectations — we always aim to make the whole process as smooth as possible.
If you ever need anything in the future, we’re just a message away. Enjoy your beautiful new space!
Warm regards,
Panels By Sofia
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