Paperform Reviews 

I've been a loyal Paperform customer since 2017, starting with a special deal from a software website before transitioning to a paid subscription. I've actively promoted their brand in numerous business-oriented Facebook groups, likely helping to attract new customers.

My interactions with their support team and even the CEO have been consistently productive. However, I feel that the company has not been innovating or improving the product(paperform) significantly for a while.

And recently, I was extremely disappointed and upset when they categorized our paid plans as "legacy," which means we may not receive some—or possibly all—of the updates that new users get. Despite being paid users, albeit at a lower rate than newer clients, this move feels somewhat like a betrayal. I also do not think we received communication about this change. (I might be wrong on this)

While 'betrayal' might be a strong word, I genuinely had great affection for both the product and the team, which has unfortunately waned following this change.

Amazing forms, with incredible about of possibilities, infinite possibilities to edit the design, real people in the support team, super helpful and polite.

I switched from Typeform to Paperform because I needed more control over a contact form I had built. The switch has been terrific. Paperform is head and shoulders better in every measurable way, and I loved Typeform, so that's saying a lot. The clincher for me is the live chat they have - their agents are responsive and knowledgeable. Very impressed!

support is fast and proactive, they will check the form for me and even provide good suggestions, which i may not have thought of. They showed empathy when things do not goes well and stand by my side to help me

Super easy to learn. Excellent support team. Very reasonable pricing.

A user friendly software with great customer support!
The service they provide is exceptional and in the occasions you push the form to its full potential, the support team are incredibly helpful in helping you maximise your results

Paperform's reporting is absolute trash. They claim to have matrix questions, but you can't get any of the answers in your reports. They don't even show up in the reports.

If you export your results as an Excel file, they will put EVERY question and answer for one matrix in the same cell. This makes it impossible to do any quick analysis on your answers. Instead, you would have to manually type every single matrix answers into your own Excel sheet or other data platform. Anyone who has ever run a survey understands how insane this is... anyone, except for the people at Paperform.

If you can't analyze your survey data, there really isn't any point in taking a survey, is there? Even Google Forms is a better option than Paperform—and it's free.

Super wonderful customer support! Fast and efficient.

Paperform is super easy to use and the customer service is fast, competent and polite.

We've been using Paperform for our mobile car detailing business for 2 years now. Have tried Typeform and Jotform previously. Paperform takes the cake!

We use it to calculate quotes dynamically for customers requesting our service, and it's been fantastic as a tool.

Most impressive is the responsiveness and quality of Paperform's support team. I always get answers quickly and when I have trouble with a formula or syntax, I usually get to the answer within an hour or less. Highly recommend this software and it

Paperform as a tool is extremely flexible and powerful. It's fairly intuitive (though building super fancy functionality can get tricky, understandably) and generally pleasant to use. Within the last couple of years, it has surpassed industry-leader Typeform—which I used to regularly evangelize—in its logic capabilities!

But what really sets Paperform apart is the almost-unbelievably-high quality of their Support. I've interacted with the Support team [with a non-Enterprise account] in depth, on numerous occasions, and I have never had anything but a stellar experience. The support team truly takes every opportunity to go above and beyond. In response to particularly challenging customer needs, they often whip up example forms (which can be saved as templates) to share alongside the explanation of their approach. They PROACTIVELY offer ideas, creative workarounds, and 'in case you run into this...' insights—again, jumping at any chance they can spot to add value. They have top-notch customer service and communication skills, they only set expectations they know they will be able to meet (under-promise, over-deliver), and they show their personalities and senses of humor while always remaining professional. I have honestly come away from every support interaction actively happier—not just because I got my answer, but because working with these folks actually brightens my day.

[Extra-huge shoutouts to: Gabbi, Connor, Alex, and Andrew—whatever they're making, it should be more! They are some of the best, most knowledgeable support staff I've ever worked with, and I have a very extensive pool of experience in that realm to compare them to.]

I was making a form when suddenly, Paperform detected that it was suspicious. I panicked a little as I need to finish the form soon. Fortunately, Paperform suggested that I contact their customer support and I was surprised at how fast they replied to my query! Thanks to them, I was able to finish what I'm working on without any issues.

In addition to being an extremely useful platform, the exceptional customer support provided by the Paperform Team stands out. They are always available to promptly address any questions or concerns. Highly recommended! Congratulations!

A really great product with an amazing support team who have helped me navigate all my questions, comments...it almost feels like they are a part of our team!

The customer support team is truly outstanding. I've always gotten a response in under 2 minutes, even a Sunday night. Each one of the team members was very qualified and provided excellent support.

Amazing company. Their forms are the state of art of the form. Calculations, equations, various input method, really good UI and UX overall, and the most important part of it, it's their customer support which has been so valuable in all those years we have using Paperform.
We have managed to create paperless business by just using their forms, removing the need to forth and back with printing, scanning, emailing...saving time for our users and ourselves.
The integration with Google sheets makes it even better.
I recommend them to anyone who wants to take their business paperless.

Great Support for a Powerful Product!

Remarkably easy to use and very flexible and the support is just stellar. They seem to have people in all timezones and they work at all hours. It takes very little time to make some really powerful forms. The best product of its kind that I have used.

Awesome software, awesome support.
You can find cheaper, but not better and more versatile.

Paperform has the best support team in the world.

I'm serious.

What other company in the world provides a level of support that goes into custom coding their product to make sure it does the calculations you need it to?

I know of none other.

I tell everyone who has a need to use Paperform.
Almost every one of my clients uses Paperform.

You should, too.