Bristol Airport Reviews 

What a disgrace. No free 'waiting' parking lot provided. I only wanted to pick up my son but, as everyone knows, Ryan Air and Easy Jet never fly on time. I live far away from the airport, so I have to leave the house before I can check the exact take off time. Then, when I get to the airport, there is nowhere at all to wait. Instead it's required to go into the extortionate short term car park and pay through the nose. If i could give zero stars i would.

Came back from my hols 1 am in the morning picked up my keys told were the vehicle was parked went out to the car parking pouring with rain only to find no vehicle in bay went back soak through and waited while they drove around looking for the vehicle eventually found it drove home cold and wet

Got back from holiday to the Airport parking to be told I had a flat tyre. Staff were so helpful in assisting me. Didn't get their names. But managed to pump up for me. Enough to get me to garage and then home.

Excellent twice before!!, but lousy yesterday 16/10/26)
Had to unusually wait for pick up returning at the airport ??? Then queue to pick up keys and in the dark, appalling lighting and the car a long way away! Not the usual excellent service and doubt will ever use again!! We are in our 80's and this service was unacceptable.

Parked at silver zone at Bristol airport. On return to car found rubbish left in the car and usb cable stolen. Spoke with staff who came out to take photo of place where usb cable had been. Informed how to make complaint. Response 2 days later that we had not informed manager and that our only option was to inform police. Told we should not have left any valuables in car. LIARS AND THIEVES. AVOID.

I made 3 bookings for different holidays this year, all I believed for the multi storey carpark. Unknown to me (and only in tiny writing) the second one was booked in the newly opened Mid Term Car park. I wrongly drove into the Multistorey carpark and parked there. On exit the barrier would not go up saying I owed £290 for a 5 day park!! I tried talking to the help and was simply refused, I was told 'pay or you cannot leave', they would not even deduct the £100 I had already paid for carparking in advance. I therefore paid with my credit card but the barrier didn't go up! I assumed it had not charged me and paid again and the barrier went up. When I got home I realised that the two charges had both gone through, I had paid £580.00!! I have tried emailing them with absolutely NO RESPONSE. I have now been supposedly Number 1 on the phone helpline for 65 minutes!! No reply. They are daylight robbers, park anywhere else you can, I will NEVER use them again.

£8.50 for a two minute drop off is an extortionate amount just a mind boggling rip off!

Not bad service but when got back to car drivers seat was in laying down position almost and passenger seat has a stain on it

I used Bristol Airport Silver Zone from 14–21 September 2026. On returning to my BMW X1, I found that the driver's seat had been substantially repositioned, which I accept may have been necessary for a member of staff to move the vehicle.

What I found unacceptable was that the digital radio had also been switched on and changed to a station I never listen to, with the volume turned up extremely high. The radio had been left switched on when the vehicle was parked, so when I started the car, the music immediately came on at an extremely high volume.

I cannot see any legitimate reason why a member of staff needed to operate the radio in this way simply to move and park the vehicle. I have therefore made a formal complaint to Bristol Airport and asked them to investigate which employee handled the vehicle, review the relevant CCTV/ANPR and explain why the radio was operated.

I entrusted my vehicle and keys to this service on the understanding that the vehicle would simply be moved and parked. Unnecessary interference with the vehicle is not something I expected.

After over one and a half hours to get out of Bristol Airport today , we collected our car and duly started to drive away following the correct exit route out of parking. Three times we met parking personnel driving cars the wrong way round and close to causing a collision as they were re-parking cars. This is not acceptable and a dangerous practice which puts your customers at risk !

When we eventually found it, it was down an old bumpy farm road. Then there was an extra charge for £14 they called airport gate fee. Which was hidden in T&C. When we arrived back I tried calling them and no answer this was 11.45 at night so started to worry. Went to wear we got dropped off and luckily found other couples waiting. They had been told 5 minutes ended up being over an hour. There trick is as only got one van is to wait for more flights to come in to pick people up and making people wait. When other couple kept ringing them they said driver needed a break. Also owner says it’s nothing to do with them their number is on the website. No Ownership of problems.

The queue yesterday when we landed at Bristol airport was huge. Hundreds of people queueing to get on the buses to take us to our car. The buses are coming every 15 minutes which means well over an hours wait queuing after a long 25 hour journey from Africa. Some double buses were dropping only, so returning to Silver Zone empty which was heart breaking when your desperate just to get home. Parents with your exhausted children had yet another queue for parking. This used to be a good option not any more. I would have been better off paying a taxi to take me to the car.

Shocking. Will
Never use again.

Frankly it’s shambolic. The place is a building site with temporary fences and coned off roads and the airport’s website postcodes for parking lead you into cul de sacs where enforcement cameras lie in wait. There are no signs for the ‘silver’ parking places for which they are only too happy to take your money and now my poor little brand new Fiat is backed into a hedge in the only available short term space. The enforcement cameras are just entrapment and no one seems to give a damn when you point out the problem. I’ll never ever come back to this horrible airport, I’d rather drive to London which is more expensive but at meat it’s runny people who know which way is up.

We were impacted by our flight being cancelled and stranded for 3 days with no flight home. When we arrived despite emailing and explaining to silver zone, we were hit with a £39 per day charge even though no flight was able to land at the airport. Car also not in the condition it was left. Bus ride was jammed packed, unsafe and extremely fast. Terrible experience- much cheaper to arrange a lift or taxi so sadly after previously always using none of us will do again.

Avoid, Avoid, Avoid. My vehicle was damaged when I arrived back from holiday. Significantly damaged too. The staff couldn't care less. One of the staff collided with it in another customers car when they were moving vehicles around and to top it off it was hit a second time by a different vehicle. Avoid this place like the plague. It's like amateur hour there. They only admitted liability because there was no other avenue for them and were caught out by their own cameras. The slightest hint of having an excuse to leave customers with huge repair bills they will gladly leave you in the lurch.
It's a terrible place to park and the staff couldn't care less.

Arriving after a delayed flight we were greeted at the bus by the driver who insisted as many as possible could be pushed on board. He said he was a bad driver and he wasn't wrong. We were like sardines as he hurtled up the A.38. On arrival at the depot the keys were given to us quickly but with absolutely no advice as to where our cars were. It was dark and raining. I had no idea of the layout and had to return to ask for directions which were given. Lets just say the lady had never been to a charm school !! So unhelpful.

Our flight back to the UK this week was delayed by 12 hours and, despite in advance having advised the airport parking of our late return and being told there would be no further charge resulting, we were forced to pay a penalty charge of £35 on our return.
We were misled, and are angry at the Airport's profit grabbing.
Not surprising that the Airport achieved such a low rating in the "Which " report just published.

This company is a scam.
They rub people. They are liars, do not waste your time communicate with them, they have no power to do f all. Just disgusting horrible scammers

We travelled on Easyjet yesterday morning. The check in was chaos as was security. We waited 30 minutes in the check queue with hundreds of passengers. As security was so busy we paid for fast track. It seems that the airport offers flights to many destinations but does not have the check in or security capacity to cope with the volume of customers. From 5:55am to 7am there were over 25 flights departing. We boarded our plane only to be told we would be departing 30 minutes late. Air traffic control said this was due to the number of flights departing! This was the worst departure we have ever experienced in many years of extensive travels.