Part wasn’t what I needed. Shipped back for refund. Trying calling multiple times to see where my refund is. Their phone queue always says ten minutes and I’m on hold for over an hour and then up g... Toon meer
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Called to inquire about ordering a paper copy of the owners manual for my Yamaha motor. Customer service rep explained the process to have Yamaha print one and send it would take a couple weeks. Pro... Toon meer
Bedrijf heeft geantwoord
Received prior orders on time with OEM parts as advertised at the best price of any local dealer Last order I cancelled due to back ordered part which I should have been better informed as to the de... Toon meer
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Your website is super easy to navigate and find what you need. You have an amazing inventory and pricing is decent. Thanks for the great service . I always get exactly what I order and it’s always in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
PartsVu is super convenient on line parts megawarehouse built on the principles of knowledge selection and value.
Contactgegevens
Airport Pulling Road North 829, 34104, Naples, Verenigde Staten
- partsvu.com
4,3
Uitstekend
143 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I love purchasing boat parts from Parts…
I love purchasing boat parts from Parts Vu. What an awesome experience. Easy ordering, parts delivered very quickly. I have been purchasing from Parts Vu for many years. Highly recommended.
4 mei 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re thrilled to hear you’ve had such a great experience with PartsVu and that ordering has been easy with fast delivery. It means a lot to know you’ve been shopping with us for many years and continue to recommend us.
We truly appreciate your loyalty and look forward to continuing to serve you!
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you found the service easy, fast, and that shipping was very quick—that’s exactly what we aim to deliver.
We truly appreciate your support and look forward to serving you again at PartsVu!
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you were happy with our pricing and fast shipping—that’s exactly the experience we strive to provide.
We truly appreciate your support and look forward to serving you again at PartsVu!
Always have what I need and they have…
Always have what I need and they have all the oem parts I need
4 mei 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear we consistently have what you need and that our OEM parts selection meets your expectations. That’s exactly what we aim for.
We truly appreciate your support and look forward to serving you again at PartsVu!
Return policy sucks
After giving serial# from the engine they rushed me my parts happy about that, opened the box and it was the rite prop wrong hub kit, my engine is a mercury figured serial# would said that but the hub kit box clearly says yamaha sho so I called mercury and got the part# and ordered the rite part, so trying to return something at partsvu is like pulling teeth and no one wants to help in that department, they where supposed to send an email with instructions and I was supposed to take pictures of what they sent wrong so they can make sure its still good for them to resale but still waiting on that email not sure how long thats takes, so an awesome place to buy stuff but you need to have the part# of what you want or it will probably be wrong and im not sure you can return what they sent wrong
22 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Hello,
Thank you for taking the time to share your experience, and we’re sorry for the frustration you’ve encountered with the return process.
We understand how disappointing it is to receive an incorrect item, especially when using serial number lookup to ensure compatibility. While our team works hard to match parts as accurately as possible, in some cases manufacturers have overlapping applications that can lead to mismatches between engine type and accessory kits, which is not the experience we want for our customers.
Regarding your return, our process does require photos of the item received so we can verify the issue and ensure it is properly documented for quality control and resale evaluation. A return authorization email with instructions is typically sent once the case is created, and we apologize if there has been a delay in that communication.
We also want to clarify that we absolutely do accept returns in accordance with our policy, and our team is here to assist in resolving issues like this. If you have not yet received the return instructions email, we encourage you to reach back out so we can resend it immediately and move the process forward for you.
We appreciate your feedback and the opportunity to improve, and we’re sorry again for the inconvenience this has caused.
One stop shop for all your needs
One stop shop for all your needs. Great business to deal with. The support provided on the web site is great and easy to use and also a good reference source. Always quick delivery.
10 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you consider PartsVu a one-stop shop and that you’ve had a great experience with our website support, resources, and quick delivery. That’s exactly what we aim to provide.
We truly appreciate your support and look forward to serving you again at PartsVu!
Part wasn’t what I needed-Updated
Part wasn’t what I needed. Shipped back for refund. Trying calling multiple times to see where my refund is. Their phone queue always says ten minutes and I’m on hold for over an hour and then up getting disconnected. I will be disputing this charge with my bank. Unless rectified I will not be ordering from them again and I do not recommend consumers order from this company.
Update: Even though the hold times were longer than necessary. Their customer service team did rectify and refund the invoice accordingly
4 mei 2026
Review zonder uitnodiging
Antwoord van PartsVu
Hello,
Thank you for your feedback, and I’m sorry for the frustration you’ve experienced. I understand how concerning it is to be waiting on a refund and having difficulty reaching someone by phone—especially when you’re trying to get this resolved quickly.
I also want to clarify that we do offer several ways to reach us in addition to holding in the phone queue. You are always welcome to email us directly at partsvu@partsvu.com, which is often the fastest way to get an update on refunds and returns. Additionally, when calling in, you can press 0 to request a callback from an agent rather than waiting on hold, and you’re always able to leave a voicemail as well. During peak boating season, these options help us manage higher-than-normal call volume while still ensuring customers are assisted.
To properly look into your refund and provide an accurate update, I will need a bit more information such as your order number or the name and email used on the order. Once I have that, I can locate your return and give you a clear status update right away.
We appreciate your patience and the opportunity to get this resolved.
I needed a dealer only part and that's…
I needed a dealer only part and that's exactly what I got. Quick and easy ordering process and fast delivery.
4 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you were able to get the dealer-only part you needed and that the ordering process and delivery were quick and easy. That’s exactly the experience we strive to provide.
We truly appreciate your support and look forward to serving you again at PartsVu!
Great prices
Great prices, quick shipping and great expansive inventory. Can't beat them.
2 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you were able to get the dealer-only part you needed and that the ordering process and delivery were quick and easy. That’s exactly the experience we strive to provide.
We truly appreciate your support and look forward to serving you again at PartsVu!
Gret place to get a deal on what you need
Quick, easy to order, and fair priced.
Great that they run sales often on quantity deals servicing multiple engine set ups.
The points system is a bit odd. Aim a member, but keep getting e mails to join up to get my points after Inplace an order. Odd.
20 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you find ordering quick and easy, with fair pricing and good value—especially on multi-engine service deals. We also appreciate your note regarding the points system. If there’s any confusion or if you’re not seeing points applied as expected, we’d be happy to go over it with you and make sure everything is set up correctly on your account.
Please feel free to email us at partsvu@partsvu.com
, and include your order number and a phone number if you’d prefer a call back. Our team can walk you through how the points system works and verify your account details so you’re getting full credit moving forward.
We appreciate your support and look forward to helping you again at PartsVu!
Everytime I order i get the right stuff…
Everytime I order i get the right stuff in a fair time and its hard to beat yalls price anywhere else.
12 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you consistently receive the right parts in a fair timeframe and that our pricing is hard to beat—that’s exactly what we strive for.
We truly appreciate your continued support and look forward to serving you again at PartsVu!
The right part at the right price.
The right part at the right price.
Fast delivery and they are there to help when you have a question.
5 stars, job well done.
4 mei 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you consistently get the right part at the right price, with fast delivery and helpful support when needed—that’s exactly the experience we aim to provide.
We truly appreciate your 5-star review and your support, and we look forward to serving you again at PartsVu!
The all around experience from website…
The all around experience from website to customer service help to being delivered.. I will truly be a long term customer.. nice job .. thanx..
1 maart 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re glad to hear you had a great all-around experience—from the website to customer service and delivery. It means a lot to know we’ve earned your long-term trust.
We truly appreciate your support and look forward to serving you again at PartsVu!
Excellent customer service i reach to…
Excellent customer service i reach to them couple times within hours i was answered even help me with issues and part numbers it felt’s like my personal mechanics i totally recommend parts vu…
15 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for your feedback!
We’re thrilled to hear you had excellent customer service and that our team was able to respond quickly and help you with your questions and part numbers. It’s great to know you felt supported throughout the process—that’s exactly what we aim for.
We truly appreciate your recommendation and look forward to serving you again at PartsVu!
I bought a Mercury stow and go cover…
I bought a Mercury stow and go cover that I used 3 times and the zipper failed. I’ve sent numerous emails and I’m told I have to wait up to 90 days for Mercury to approve a warranty replacement. I also had to send in a serial # for my engine even though it has nothing to do with the cover is like replaced. I would think PartsVu would just send me a new cover since it was within 45 days, but here I wait. Tim
10 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Hi Tim,
Thank you for reaching out, and we’re sorry to hear about the issue with your Stow and Go cover after such limited use. We completely understand how frustrating a zipper failure can be.
That said, we do want to clarify the process, as this is a manufacturer warranty item. PartsVu is a retailer and does not manufacture Mercury products. Warranty claims are handled directly through Mercury/Brunswick, which is why they require specific product and engine information for verification, even when the accessory itself is not engine-specific.
In this case, once the claim was submitted, it was processed and approved by the manufacturer within just a few days, and the replacement was reshipped shortly thereafter. The replacement has already been delivered to you.
While we understand the expectation of an immediate replacement, warranty timelines are controlled by the manufacturer and not PartsVu. Once approval is granted, we ensure everything moves out as quickly as possible.
We’re sorry again for the inconvenience this caused and appreciate your patience while the warranty process was completed.
Antwoord van PartsVu
Thank you for the great review!
We’re glad to hear you received quick service and quality parts. We truly appreciate your support and look forward to serving you again!
I've been making orders from here for…
I've been making orders from here for years! Everything I've ordered came in as the part that I was looking for, the description of the item is always right! The parts come to me very fast!
26 maart 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for the great review!
We’re glad to hear you received quick service and quality parts. We truly appreciate your support and look forward to serving you again!
Have been using partsvu for years
Have been using partsvu for years. Always can rely on their promptness and competitive pricing. Customer service is the cherry on top.
27 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for the great review!
We truly appreciate your continued support over the years. It’s great to hear you can rely on our prompt service, competitive pricing, and customer support. We look forward to continuing to serve you!
Partsvu customer service is always…
Partsvu customer service is always helping me look up the parts so I don't have to myself. I trust that whoever i get is going to be knowledgeable and polite regardless of what I'm looking to order. 6 years now, I don't go anywhere else.
30 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Thank you for the great review!
We’re glad to hear our customer service team has been helpful in getting you the right parts and making the process easier for you. It means a lot to know you’ve trusted us for the past 6 years, and we truly appreciate your continued support.
We look forward to serving you for many more years to come!
It took 13 days to get my parts
It took 13 days to get my parts. They were listed as ‘in stock” but then I got an email saying they had to be shipped from their warehouse. There was no tracking number on the order until it arrived. Some of the parts were not even what I ordered and trying to make a return is a nightmare. No one ever picks up the phone and they are closed on the weekends. What a joke. Buy somewhere else.
16 april 2026
Review zonder uitnodiging
Antwoord van PartsVu
Hello,
Thank you for your feedback. I’m very sorry to hear about your experience—this is certainly not what we want for our customers.
I completely understand how frustrating it must have been to wait that long, receive incorrect items, and then have difficulty getting assistance. That’s not acceptable, and I truly apologize for the inconvenience this has caused.
I would really like the opportunity to look into this further and make things right. If you could please provide your order number (or the name/email on the order), I can review exactly what happened with the fulfillment, shipping, and item discrepancy so we can get this resolved for you as quickly as possible.
Regarding the tracking, once a package leaves our facility, the timing and visibility of tracking updates are controlled by the carrier. While tracking is generated on our end, delays in updates or scans are unfortunately outside of our control. That said, I understand how important that visibility is and we can certainly review what happened in your case.
We can also prioritize your return and ensure you receive either the correct items or a full refund—whichever you prefer.
We truly appreciate you bringing this to our attention and hope to have the chance to turn this experience around for you.
Kind regards,
Jessica Zapatero
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