PartsVu Reviews 143

Antwoord van PartsVu

5 dagen geleden

hank you for your feedback, and we’re sorry for the frustration this situation has caused.

We understand how disappointing it is to learn about a backorder after placing an order. In some cases, inventory status can change rapidly with manufacturer supply updates, and the item you ordered was unfortunately placed into a backorder status shortly after the order was processed. We do notify customers as soon as we receive that update so they can decide whether to continue waiting or cancel the order.

We also want to clarify that no customer is charged without an order being successfully placed and processed at the time of purchase. The payment is authorized and captured when the order is submitted, which is standard practice for online transactions.

We completely understand your concern and regret any inconvenience this delay has caused. If you would still like assistance, we’re happy to provide the most current ETA or offer alternative in-stock options that may work for your application.

Antwoord van PartsVu

5 dagen geleden geüpdatet

Thank you for your feedback. We do apologize for any confusion or frustration regarding your order.

To clarify, Mercury and Quicksilver are both owned by Brunswick and are not “second-hand” or unrelated aftermarket brands. Quicksilver parts are produced and distributed under the same parent company as Mercury Marine. In many cases, Mercury will discontinue a Mercury-branded part number and supersede it to a Quicksilver part number. This is not a substitution made by us or by another dealer — only Mercury has the authority to supersede and replace their part numbers, and that is exactly what occurred in this case.

You did mention that another dealer previously supplied the same Quicksilver replacement, and that is because they are working from the same Mercury supersession system that all authorized dealers use. The original Mercury-branded part was discontinued by Mercury and replaced with the Quicksilver equivalent as the official replacement part.

Mercury and Quicksilver are essentially the same DNA — manufactured on the same production lines, in the same facilities, under the same parent company, and overseen by the same ownership and operational structure. This was not a case of us swapping your order for a cheaper or used alternative. The Quicksilver part is the direct manufacturer-authorized replacement for the discontinued Mercury version.

As previously stated, you are more than welcome to return the item, and we even provided a return label to assist with that process. However, there is no alternate Mercury-branded version available because Mercury itself replaced it with the Quicksilver version.

If you would like additional confirmation, we encourage you to contact Mercury Marine directly, as they can verify the supersession and replacement information tied to the original part number.

Antwoord van PartsVu

5 dagen geleden

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience.

We are happy to hear that our team was professional and courteous, and that your order arrived quickly. While we are sorry the part ultimately was not needed, we are glad the return process was simple and hassle free for you.

We sincerely appreciate your business and hope to assist you again in the future whenever you may need us!

Antwoord van PartsVu

5 dagen geleden

Thank you for the great feedback! We are happy to hear your order arrived on time and in good condition.

It is also great to know that you found our pricing competitive compared to your local Yamaha dealer and that the ordering process was simple and easy to use. We truly appreciate your business and look forward to helping you with future maintenance and boating needs.

Thank you again for choosing us for your 20-hour service kit!

Antwoord van PartsVu

5 dagen geleden

Thank you so much for the wonderful feedback! We truly appreciate your continued support.

We are very happy to hear that you find our website easy to navigate and that you have had a great experience finding the parts you need. It is also great to know that our inventory, pricing, and service have continued to meet your expectations.

Most importantly, we are glad your orders continue to arrive correctly and in great condition. That consistency is something our team works very hard to maintain.

Thank you again for your business and for taking the time to share your experience with us!

Antwoord van PartsVu

5 dagen geleden

Mr. and Mrs. Crawford,

We are truly sorry for the frustration surrounding this situation. Regarding your order, the part was shipped from PartsVu in perfect condition and documented as such prior to shipment.

We certainly understand that ordering the incorrect part for an outboard can be frustrating. However, we do rely on customers to verify fitment before purchasing, especially for high-value marine components. We also have customer service agents available throughout the week specifically to assist customers with locating the correct parts before ordering. In this case, after the initial incorrect order was placed, one of our agents did assist in locating the correct lower unit for your outboard.

Although the original order was placed incorrectly, we agreed to authorize the return as a courtesy. As part of that process, the return instructions and policy were provided, which clearly state that if an item is lost or damaged during return transit from the customer back to us, the customer is responsible for the claim, as PartsVu did not cause the incorrect purchase or arrange the return shipment.

Unfortunately, the lower casing of the returned unit arrived damaged, including a broken section on the point of the casing. Multiple photos and emails were provided documenting both the condition in which the item left our facility and the condition in which it was returned to us. Because the unit did not return in resellable condition, we could not in good faith send that item to another customer.

We have continued to offer to return the item to you at shipping cost, and that offer remains available.

Again, we are sorry for the frustration involved, but PartsVu did not ship the item damaged, nor did PartsVu cause the damage upon return.

We are always happy to assist customers in the future with locating the correct parts for their outboards, even if you ultimately decide not to shop with us.

Antwoord van PartsVu

5 dagen geleden

Thank you for the great feedback! We’re happy to hear your order arrived quickly and that everything you needed was included.

It’s great to know you were able to get your boat ready for the season so quickly—that’s exactly what we aim for. We truly appreciate your business and look forward to helping you again whenever you need parts or service kits in the future.

Antwoord van PartsVu

5 dagen geleden

Thank you so much for the kind words and continued support! We’re really glad to hear that PartsVu consistently has the products you need to keep your boat maintained and ready to go.

It’s great to know you’ve had fast shipping, well-packed orders, and strong pricing—that’s exactly what we strive to deliver every day. We also appreciate you highlighting our seasonal discounts; we do our best to make those meaningful for our customers.

We truly value your loyalty and look forward to continuing to support your boating needs in the future.

Antwoord van PartsVu

2 dagen geleden

Hello,

Thank you for your feedback. We do stock thousands of items in our warehouse and ship a significant number of orders directly from inventory every day. However, due to the size of the marine industry catalog and the number of OEM parts available, some items are sourced directly from manufacturer or distributor warehouses when they are not stocked locally.

Your order fell into that category, which is why additional supplier handling and transfer time was involved before USPS received the package. We understand the frustration with the delay and apologize for the inconvenience.

Regarding the cancellation request, by the time it was received the order had already been processed through the supplier fulfillment chain and could no longer be stopped. While we understand your disappointment, the order was already in motion at that stage.

We appreciate the feedback and the opportunity to clarify the process.

Antwoord van PartsVu

8 mei 2026

Thank you so much for the kind words and for choosing PartsVu! We truly appreciate you taking the time to share your experience.
We are especially glad to hear our team was able to help ensure your two-part order was correct and that everything arrived smoothly. Providing accurate orders and great customer service is something we work very hard on every day.
It means a lot that you came back to us after a frustrating experience elsewhere, and we are honored to have earned your trust again. We look forward to helping keep you out on the water for many more seasons to come.
Thank you again for your support and for being part of the PartsVu family! 🚤🌊

Antwoord van PartsVu

8 mei 2026

Thank you for your feedback. You are absolutely right, and we sincerely regret the delay you experienced with your order.

Unfortunately, there was a system error that impacted the processing of your shipment. Once we became aware of the issue, we upgraded the order to next day air shipping at no additional cost and also refunded your original shipping charges.

We understand how frustrating it is to wait that long and to have to call multiple times for updates, and we sincerely apologize for the inconvenience and frustration this caused. We truly appreciate your patience and the opportunity to make this right.

Thank you again for your business and feedback.

Antwoord van PartsVu

8 mei 2026

Thank you so much for your kind words, Kirk!

We are thrilled to hear that our representative was helpful and knowledgeable throughout the ordering process and that your cowling cover arrived on time and fit perfectly. 🚤

We truly appreciate your business and your feedback, and we look forward to assisting you again in the future!

Thank you for choosing PartsVu!

Antwoord van PartsVu

8 mei 2026

Thank you so much for the amazing review, Keith! ⭐⭐⭐⭐⭐

We truly appreciate your kind words about our website, pricing, customer service, and shipping. Our team works hard every day to provide the best possible experience for our customers, so hearing feedback like this means a lot to us.

We are grateful for your support and are thrilled to hear PartsVu continues to be your go-to source for marine parts and accessories. 🚤

Thank you again for choosing PartsVu!

Antwoord van PartsVu

8 mei 2026

Thank you so much for your kind review!

We are thrilled to hear that Mike and the rest of the team were able to provide excellent and helpful service. Our staff works hard to make sure every customer has a great experience, and feedback like this truly means a lot to us. 🚤⭐

We sincerely appreciate your business and thank you for choosing PartsVu!

Antwoord van PartsVu

8 mei 2026

Thank you so much for the great review, Mike! ⭐

We are happy to hear that our team was able to help identify the correct part numbers and provide the support you needed. Providing accurate information, competitive pricing, and fast free shipping is exactly the experience we strive to deliver for our customers. 🚤📦

We truly appreciate your business and look forward to assisting you again in the future. Thank you for choosing PartsVu!

Antwoord van PartsVu

8 mei 2026

Thank you so much for the wonderful review, Michael! ⭐⭐⭐⭐⭐

We are thrilled to hear that our maintenance kits made shopping simple and convenient for you. Making it easy for customers to find the correct filters, lubricants, and maintenance items for their engine is exactly what we strive for. 🚤🔧

We are especially happy to hear that our team was able to assist with your older boat and help identify the correct oils and filters you needed. Providing knowledgeable support for all boaters, regardless of engine age, is something we take great pride in.

We truly appreciate your business and look forward to helping you again in the future. Thank you for choosing PartsVu!

Antwoord van PartsVu

8 mei 2026

Thanks so much, Phil! We really appreciate you taking the time to share this.

Glad to hear the shipping was lightning fast and that you found the service kit options helpful—that’s exactly what we aim for when we stock multiple configurations.

We’ll be here when you need us next season. Thanks again for the support and kind words! 🍻

Antwoord van PartsVu

5 dagen geleden

Hello Keith,

Thank you for reaching out. We did receive the returned parts and your refund has already been processed. While the listing and packaging are correct as described, we have also refunded the shipping charges as a courtesy.

We did review the fittings again and they are exactly as labeled. The sizing referenced is based on the inner diameter measurement, which is standard for these fittings. In reviewing your schematic, Mercury shows two different fitting options for that application, and unfortunately the option purchased was not the correct version for your setup.

We certainly understand the confusion, especially since the outer dimensions can appear different when measured manually, but the product itself is correctly packaged and labeled according to the manufacturer specifications.

We appreciate your feedback and understand the frustration this caused. Please let us know if you would like assistance identifying the correct fitting option for your application and we would be happy to help.

Antwoord van PartsVu

2 dagen geleden

Thank you for your continued business and for taking the time to leave such a detailed review!

We’re thrilled to hear your Yamaha F25 arrived in perfect condition and that you were happy with both the pricing and overall experience. We also appreciate the honest feedback regarding the delay in receiving a shipping update. Communication during the fulfillment process is something we are continually working to improve, especially with larger freight shipments like outboard motors.

It means a lot to us that PartsVu continues to be your boat parts vendor of choice. We truly appreciate your support and look forward to helping you with your boating needs for many seasons to come!

Antwoord van PartsVu

2 dagen geleden

Hello,

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay with your order.

We understand your concerns, especially after being advised the merchandise would be available within a few days and shipped immediately afterward. Unfortunately, there appears to have been some miscommunication regarding the estimated availability timeline, partly due to language barriers during the initial communication. We regret that the expectations set did not match the actual fulfillment process.

To help avoid any further confusion, we have since connected you directly with one of our Spanish-speaking team members to ensure clearer communication and better assistance moving forward.

We truly appreciate your patience and the opportunity to serve you, and we apologize again for the inconvenience this situation has caused.