We visited the store in McArthur Glen outlet in Cannock on 5th May. The store staff were welcoming but not pushy. So many gorgeous bags to choose from but I restrained myself to just one (on this occ... Toon meer
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I had such a pleasant shopping experience thanks to Lisa. She is always happy, approachable, and genuinely helpful throughout my visit. Her knowledge of the bags and accessories made everything so muc... Toon meer
Bedrijf heeft geantwoord
I absolutely love Paul Costelloe bags. I discovered the brand a few years back and the quality is just amazing. I’ve used the same bag for work for years and it’s still intact. I went today looking fo... Toon meer
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I visited Cannock outlet store twice in the last few days. I found the staff very helpful on both visits. First visit to purchase items. Second to exchange items, Angela Birch was very efficient... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
Contactgegevens
Verenigd Koninkrijk
- Sales@paulcostelloebags.com
- paulcostelloebags.com
4,2
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Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Order not fulfilled
Order not fulfilled, messaged to ask for an update and no update was given just a refund. Very disappointed
11 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Lynsey,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing this must have been.
We apologise that you did not receive the level of communication and service you expected from us. We have forwarded your comments onto our sales team so this can be looked into further.
We sincerely apologise again for the inconvenience caused.
Warmest regards,
The Paul Costelloe Team
I absolutely love Paul Costelloe bags
I absolutely love Paul Costelloe bags. I discovered the brand a few years back and the quality is just amazing. I’ve used the same bag for work for years and it’s still intact. I went today looking for a small purse and Lisa helped me find the perfect one. All the staff is always very helpful but not pushy!
16 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Mrs Beavon,
Thank you so much for your lovely review and for your continued support over the years. We are delighted to hear how well your bag has lasted and that the quality continues to impress you.
It’s also wonderful to hear Lisa helped you find the perfect purse and that the team always makes your visits such a positive experience.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Great bag, great service
This was my first purchase from the site. The item was delivered quickly, and was a gift for my sister. Great bag, and my sister loved it.
4 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Lynne,
Thank you for your wonderful review! We’re so pleased to hear your first purchase with us was a positive experience and that your sister loved her gift.
It’s great to know your order arrived quickly and that you were happy with both the bag and the service. We truly appreciate your support and hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
Today I bought a purse from the Paul…
Today I bought a purse from the Paul Costelloe shop in McArthurGlen Designer Outlet. The lady who served me was really helpful, friendly and polite, and every time I go there the staff are always really helpful. Great shop.
12 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Renu,
Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience at our Paul Costelloe store in McArthurGlen Designer Outlet.
Our team will be especially pleased to know their helpful and friendly service made your visit enjoyable. We truly appreciate your continued support and look forward to welcoming you back again soon.
Warmest regards,
Paul Costelloe Team
Very pleased.
I visited Cannock outlet store twice in the last few days. I found the staff very helpful on both visits.
First visit to purchase items.
Second to exchange items, Angela Birch was very efficient in dealing with process. Thank you.
10 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sue,
Thank you for your lovely 5-star review. We’re so pleased to hear that you found the team at our Cannock outlet store helpful on both of your recent visits.
It’s especially wonderful to know that Angela Birch provided such efficient assistance with your exchange. We truly appreciate your support and hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
So many gorgeous bags to choose from 😍
We visited the store in McArthur Glen outlet in Cannock on 5th May. The store staff were welcoming but not pushy.
So many gorgeous bags to choose from but I restrained myself to just one (on this occasion) I've previously purchased 2 other Paul Costelloe bags & am sure I'll be back. When I went to the counter, I was served by a lovely lady named Lisa. While we were chatting, I couldn't help but notice the jewellery on display. Yes, I also came away with a lovely necklace as well as the bag!!
5 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Cheryl,
Thank you so much for your lovely 5-star review! We’re delighted to hear you had such an enjoyable visit to our McArthurGlen Cannock store. It’s wonderful to know our team made you feel welcome and gave you space to browse at your own pace.
We’re especially pleased that Lisa looked after you so well at the counter, and it sounds like you found some beautiful treats during your visit!
We truly appreciate your continued support and look forward to welcoming you back again soon for your next special find.
Warmest regards,
The Paul Costelloe Team
Swindon Designer Outlet store
Winnie in the Swindon Designer Outlet was awesome. Thank you. Great bags too
2 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Martin,
Thank you for your wonderful 5-star review! We’re so pleased to hear that Winnie at our Swindon Designer Outlet store made your experience such a positive one. We’ll be sure to pass along your kind words to her.
It’s also great to know you loved the bags too! We truly appreciate your support and look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
I had such a pleasant shopping…
I had such a pleasant shopping experience thanks to Lisa. She is always happy, approachable, and genuinely helpful throughout my visit. Her knowledge of the bags and accessories made everything so much easier, she over heard me mention a make up bag and knew exactly what I needed. Help me choose the colour as a gift. She remembered me and my Nan as we regularly visit. Nothing felt rushed or pressured—just friendly, attentive service. Lisa really made the whole experience enjoyable, and I’ll definitely be coming back because of her! We missed the lovely guy (manager) this time. But Lisa had it all in hand. Thank you again
5 mei 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Danielle,
Thank you for your lovely review. We’re so pleased to hear you had such an enjoyable shopping experience with Lisa and that she was able to help you find the perfect gift. It’s wonderful to know you felt welcomed, supported, and never rushed during your visit.
We look forward to seeing you and your Nan again soon!
Warmest regards,
The Paul Costelloe Team
Poor delivery service
I ordered a purse on 15 April and it's been sitting with Royal Mail ever since. On 27 April I contacted Sales Support and received a reply on 29 April saying the item would be sent again on a 24 hour priority delivery. On 1 May I asked if/when the item would be sent. It's now 5 May and I have no purse and no response. I'll be asking for a refund.
15 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Lesley,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologise for the delays and lack of communication regarding your order.
Your case has been forwarded to our Sales Team to be reviewed as a priority, and they will be in touch as soon as possible to help resolve this for you.
Warmest regards,
The Paul Costelloe Team
Lisa was very helpful and kind on our…
Lisa was very helpful and kind on our recent visit to your store at the Cannock designer village. Thank you Lisa !
26 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Emma,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience at our Cannock Designer Village store.
It’s great to know you found the team helpful and kind, and that your visit was an enjoyable one.
We hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
This was my first visit to Paul…
This was my first visit to Paul Costello at Cannock Designer Village. I found Emma very welcoming friendly and very knowledgeable about the products, she took her time to help me decide on a beautiful green bag as I was stuck for choice with the gorgeous colours this season. The quality and choice of products is excellent, and I would highly recommend visiting this Paul Costello Outlet, I will most definitely be returning, thank you for such a lovely experience Emma is a credit to your team.
23 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sim,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive first visit to our Cannock Designer Village outlet.
It’s great to hear that you found the team welcoming and knowledgeable, and that you were able to choose a beautiful bag from our latest collection.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
The shopping experience was good but I…
The shopping experience was good but I have returned my bag as wasn’t suitable- no response and have so far sent two emails chasing them.
Not good enough from such a reputable company
21 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Lizzie,
Thank you for your feedback. We’re really sorry to hear about your experience and the lack of response you’ve received so far, that’s certainly not the level of service we aim to provide.
We have passed your case on to our sales team as a priority so they can investigate this for you and get back to you as soon as possible. If you haven’t already, please could you email our sales team at sales@paulcostelloebags.com with your order number and a contact phone number so they can assist you more quickly.
Thank you for your patience, and we appreciate you bringing this to our attention.
Warmest regards,
The Paul Costelloe Team
Great products from the Swindon Outlet…
Great products from the Swindon Outlet served by the Winnie who gave the most amazing service I have ever had in a shop.
25 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Liam,
Thank you for your fantastic review! We’re so pleased to hear you had such a great experience at our Swindon Outlet.
It’s wonderful to know you were impressed with both our products and the service you received during your visit. We hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
Good quality at a reasonable price
Winnie was really professional, friendly and helpful. Good quality at a reasonable price. I am definitely back
25 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Carmen,
Thank you for your lovely review, we’re so pleased to hear you had such a positive experience.
It’s great to know you found the quality and value just right and that you received such friendly and helpful service.
Your support really means a lot to us, and we look forward to seeing you again soon!
Warmest regards,
The Paul Costelloe Team
The lovely people who work at Paul…
The lovely people who work at Paul Costelloe in Swindon are all really helpful and friendly, always great customer service.The handbags are great quality and have a range of styles for every occasion.
25 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Rebecca,
Thank you for your kind review, we’re so pleased to hear you’ve had such positive experiences with our Swindon team. It’s great to know the service, quality, and range have all stood out to you.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Very pleased with my Paul Costello bag…
Very pleased with my Paul Costello bag - perfect colour tan, holds all I need and looks very smart.
9 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sarah,
Thank you for your lovely review, we’re so pleased to hear you’re enjoying your bag.
It’s great to know the colour and practicality are just right and that it looks the part too. Your support really means a lot to us.
We hope you continue to enjoy it!
Warmest regards,
The Paul Costelloe Team
Designer outlet Cannock
Had a great visit to the store at the designer outlet in Cannock. Angela was so helpful and very customer focused. Thank you for your time Angela. It was lovely to find excellent quality products with brilliant prices. I love my new Argo and pale pink shoulder bag. However, the highlight of the visit was the wonderful staff who were all so friendly, welcoming and helpful. I will be back to treat myself to another lovely bag soon! If you haven’t already been you must!
25 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Kelly,
Thank you for your lovely review, we’re so pleased you had such a great visit to our Cannock store.
It’s wonderful to hear you’re enjoying your new bags and that the quality and value stood out. We’re glad the team made your experience so welcoming and helpful.
Your support really means a lot to us, and we hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
What a fantastic shopping experience my…
What a fantastic shopping experience my friend and I had in your Swindon store today.
We have many of your lovely bags and yes a few more were purchased today, the quality and value for money is exceptional. And thank you to Winnie for the wonderful service she gave us today too!
25 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Caroline,
Thank you for your lovely review, we’re so pleased you and your friend had such a great experience in our Swindon store.
It’s great to hear you’re enjoying your bags and that the quality and value stood out. Your support really means a lot to us.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
I absolutely adore my new Shiriya bag
I absolutely adore my new Shiriya bag! I was looking for well made, stylish and practical bag for a work commute to my studio and Shiriya exceeded all my expectations! It fits everything including 2l water bottle, my devices etc and still looks so elegant. I can tell it will last me for many years. Paul Costelloe is my favourite bag designer from now on! Also thank you for your timely postage and the effort put into packaging! I knew to expect good things the moment I saw my bag arriving in a box. Top marks on all levels! Thank you Paul Costelloe for all your exceptional work! 💫💫❤️💫💫
11 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Elizabeth,
Thank you so much for your lovely review, it really means a lot to us.
We’re absolutely delighted to hear how much you adore your Shiriya bag and that it’s working so perfectly for your day to day needs. It’s great to know it fits everything you need while still feeling stylish, and that the quality and design have made such a strong impression.
We’re also so pleased you were happy with the packaging and delivery, we always hope those little details make a difference.
Thank you again for your kind words and support, and we hope you enjoy your bag for many years to come.
Warmest regards,
The Paul Costelloe Team
Smart orange bag
I'd been looking for a smart orange bag and decided to give this one a try. Buying leather online is always a bit of a gamble since you can't feel the quality in advance, but I was really pleased when it arrived as the leather is great. The bag is well made and reasonably priced. Would definitely recommend.
9 april 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Diana,
We’re so pleased to hear how happy you are with your new bag. It’s great to know the quality of the leather and craftsmanship met your expectations, especially when buying online can feel like a bit of a leap.
We hope you enjoy using it for many years to come, and we’d love to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
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