We visited the store in McArthur Glen outlet in Cannock on 5th May. The store staff were welcoming but not pushy. So many gorgeous bags to choose from but I restrained myself to just one (on this occ... Toon meer
Bedrijf heeft geantwoord
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I had such a pleasant shopping experience thanks to Lisa. She is always happy, approachable, and genuinely helpful throughout my visit. Her knowledge of the bags and accessories made everything so muc... Toon meer
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I absolutely love Paul Costelloe bags. I discovered the brand a few years back and the quality is just amazing. I’ve used the same bag for work for years and it’s still intact. I went today looking fo... Toon meer
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I visited Cannock outlet store twice in the last few days. I found the staff very helpful on both visits. First visit to purchase items. Second to exchange items, Angela Birch was very efficient... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
Contactgegevens
Verenigd Koninkrijk
- Sales@paulcostelloebags.com
- paulcostelloebags.com
4,2
Goed
195 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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The sales assistant was really helpful
The sales assistant was really helpful. She listened and understood exactly what I was looking for.
11 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Lorraine,
Thank you for taking the time to share your kind feedback. We’re so pleased to hear that the sales assistant was able to help you and understood exactly what you were looking for.
We look forward to welcoming you again soon!
Warmest regards,
The Paul Costelloe Team
I placed my order excited to get my…
I placed my order excited to get my Boina bag. Then an email telling me a refund had been issued. There was no explanation as to why, no response to an email enquiry.
This seems to be an ongoing issue. I understand things happen but give an explanation.
The bag still comes up as available for sale!
4 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Wilma,
Thank you for bringing this to our attention. We’re very sorry for the disappointment caused and sincerely apologise for the mishap.
Unfortunately, the Boina bag you ordered had sold out, and our team contacted you on 27th February to let you know that a refund had been issued. We sincerely apologise if this message was missed or if the situation was not clearly explained.
Your feedback is very important to us, and we will share it with our team to help improve our service.
If there is anything further we can assist you with, please don’t hesitate to contact us at sales@paulcostelloebags.com
Warmest regards,
The Paul Costelloe Team
wonderful shop
Regular customer to Ashford Designer Outlet. Wonderful bags and accessories in the new season colours and value for money. Spoilt for choice with design and quality. Dan who is the manager is exceptionally helpful and friendly always acknowledges and ready to help. Look forward to popping in there every visit!
9 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Jo,
Thank you for your lovely review. We’re delighted to hear you enjoy visiting our Ashford Designer Outlet store, and we really appreciate your kind mention of Dan. We’ll be sure to pass your comments on to him.
We look forward to welcoming you again soon.
Warmest regards,
The Paul Costelloe Team
Excellent customer service: A massive ‘Thank You’ to Dan (In…
A massive ‘Thank You’ to Dan (In Ashford Designer Outlet Store) who is absolutely one of the best, with his excellent sales, retail, customer service/relations skills, helpfulness, excellent product knowledge, communication, great guidance to the customer as well as excellent personality! In fact, because of Dan’s professionalism and guidance in the brand’s quality, I have become one of the regular customers of the store.
9 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Shelly,
Thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear about your positive experience at our Ashford Designer Outlet store, and we truly appreciate your kind recognition of Dan.
We’ll be sure to pass your lovely comments on to him, and we’re delighted to know he helped make your visits so enjoyable.
Warmest regards,
The Paul Costelloe Team
Lovely selection of bags at good prices…
Lovely selection of bags at good prices and helpful staff especially Jo
9 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Julie,
Thank you so much for your kind review. We’re so pleased to hear you enjoyed the selection available and that Jo was helpful during your visit. We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Unpacked new bag which promptly fell apart!
Unpacked Manara bag & was admiring it when the handle hardware gave way & I was left holding one end of the handle! Emailed as you are meant to do with a faulty item, no reply! Think I’ll just pay to return it myself, just want rid of it now & if I hadn’t removed the tags & chucked the wrapping on the other bag in the order I’d return that too! Won’t be buying anymore from this company!
5 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Janne,
We’re very sorry to hear about your experience and the issue you encountered with your Manara bag. This is certainly not the standard we expect for our products, and we understand how disappointing it must have been to have this happen as soon as you unpacked it.
We have forwarded this to our sales team so they can look into this as a priority. If you haven’t already, please make sure to include your phone number, email address, and order number in a message to sales@paulcostelloebags.com, so they can assist you as quickly as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Warmest regards,
The Paul Costelloe Team
Antwoord van Paul Costelloe Bags
Hi Lily,
Thank you for your lovely review. We’re so pleased to hear you had a great experience with Emma and that you’re enjoying your items. We’ll be sure to pass your kind words along to her.
Warmest regards,
The Paul Costelloe Team
Went to the outlet store in Cannock…
Went to the outlet store in Cannock chase. So many lovely bags to choose from. Was greeted by Emma, who was not only helpful with choosing a clutch/bag for an upcoming wedding, but also in recommending a suitable dress shop to visit. The bag is jut what I wanted and the customer service was excellent. Thanks Emma
5 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sharon,
Thank you for taking the time to share your experience. We’re so pleased to hear that Emma was able to help you find the right bag for your upcoming wedding and make your visit to our Cannock outlet an enjoyable one. We’ll be sure to pass your kind words on to her.
Warmest regards,
The Paul Costelloe Team
Went in to purchase a new purse
Went in to purchase a new purse, however the prices were so good that we purchased an additional purse and some jewellery..Emma was so knowledgeable and patient and very helpful. Thank you again.
5 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sam,
Thank you for your kind review. We’re so pleased to hear you had a great experience and that Emma was able to help you while choosing your new purse and other pieces. It’s lovely to know you found some great items during your visit.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Lovely helpful ladies Jo a nd Emma
25 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Deirdre,
Thank you for your kind review. We’re so pleased to hear that Jo and Emma were helpful during your visit and made your experience a positive one.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Been a while since i went shopping in…
Been a while since i went shopping in swindon however i loved my experience! Friendly and attentive customer service from Sholeh at paul costelloe!
7 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Melody,
Thank you for taking the time to leave a review. We’re so glad you decided to visit our Swindon store and that you had such a positive experience.
We’re pleased to hear that Sholeh’s friendly and attentive service helped make your visit such an enjoyable one. We hope to welcome you back again the next time you’re in Swindon.
Warmest regards,
The Paul Costelloe Team
Sholeh was absolutely incredible and so…
Sholeh was absolutely incredible and so friendly!! She made my experience so pleasant when I visited the store in the designer Outlet in Swindon.
Could not recommend more!!
28 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Matisa,
Thank you for your kind review. We’re so pleased to hear that you had such a pleasant visit to our store at the Designer Outlet in Swindon and that Sholeh made your experience an enjoyable one.
We really appreciate you taking the time to recommend us and hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
Great experience at the store
dropped into the Paul Costelloe outlet the other day and was greeted by the lovely Sholeh! She was so friendly and helpful! It’s clear she knows the stock well and helped me identify the right sized bag to fit my kindle in and match my style ❤️
2 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Emily,
Thank you for taking the time to share your experience. We’re so pleased to hear you had such a positive visit to the Paul Costelloe outlet and that Sholeh was able to help you find a bag that was just right for what you needed.
We hope you’re enjoying your new bag and look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
Sam was very helpful and dedicated
Sam was very helpful and dedicated
2 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Chuky,
Thank you so much for taking the time to leave a review. We’re so pleased to hear that Sam provided such attentive support during your visit!
We hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
Daniel the store manager was very…
Daniel the store manager was very helpful very chatty and bubbly
I got my mum a hand bag in the Mother’s Day collection the colours are lovey
I recommend Paul Costelloe as one of the best store and the prices are very reasonable
2 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Tilly,
Thank you so much for your wonderful review. We’re delighted to hear Daniel made your visit such an enjoyable one and helped you choose something special for your mum.
It’s lovely to know you’re happy with your purchase and would recommend us – that truly means a great deal to the whole team. We’ll be sure to share your kind words with Daniel.
We hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
Great experience at Swindon Outlet…
Great experience at Swindon Outlet Village today, warm welcome to the store from Sholeh, helped my mum pick a lovely bag for her birthday:)
28 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Marcelo,
Thank you for taking the time to leave such a kind review. We’re so pleased you and your mum had a lovely visit to our Swindon Outlet and that Sholeh made you both feel so welcome.
It’s always special helping someone choose a birthday gift, and we hope your mum loves her new bag. We’ll be sure to pass your thanks on to Sholeh.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
Sholeh ,help us to choose bags
Sholeh ,help us to choose bags
she is very helpfull,she gave us different options for the bags,definitely we will come back again.thank you so much sholeh
1 maart 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi there!
Thank you for your lovely feedback. We’re so pleased to hear that Sholeh took the time to guide you through the options and made your visit an enjoyable one - we'll be sure to pass on your kind words.
It means a lot to know you’re planning to return, and we look forward to welcoming you back soon.
Warmest regards,
The Paul Costelloe Team
Regular customer for a reason
I am a regular customer of this store at MacArthur Glen Outlet Cannock. Every time the service is wonderful and the assistants so helpful that’s why I return (alongside the beautiful bags). They are always so friendly and welcoming to my husband and son too and helpful when they’re looking for gifts for me 😉
28 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Roslyn,
Thank you so much for your continued support – it truly means the world to us. We’re delighted to hear that each visit to our Cannock store has been such a positive one for you and your family.
It’s wonderful to know the team consistently makes you feel welcome and well looked after. We’re so grateful for your loyalty and look forward to seeing you again on your next visit.
Warmest regards,
The Paul Costelloe Team
Parya
Parya
I recently visited this shop in Swindon and I had a really great experience. The shop had a variety of bags. The staff were friendly and very helpful.Special thanks to Sholeh!
With her excellent customer service.
25 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi there!
Thank you for sharing your experience with us. We’re so pleased you enjoyed your visit to our Swindon store and found plenty to choose from.
It’s especially lovely to hear that Sholeh made such a positive impression! We’ll be sure to pass your kind words.
We truly appreciate your feedback and hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
Man bag needed…
Great product great price first class service
28 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Ian,
Thank you for your great review. We’re so pleased you were happy with your purchase and your overall experience with us.
Your feedback means a lot to the team, and we hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
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