We visited the store in McArthur Glen outlet in Cannock on 5th May. The store staff were welcoming but not pushy. So many gorgeous bags to choose from but I restrained myself to just one (on this occ... Toon meer
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I had such a pleasant shopping experience thanks to Lisa. She is always happy, approachable, and genuinely helpful throughout my visit. Her knowledge of the bags and accessories made everything so muc... Toon meer
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I absolutely love Paul Costelloe bags. I discovered the brand a few years back and the quality is just amazing. I’ve used the same bag for work for years and it’s still intact. I went today looking fo... Toon meer
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I visited Cannock outlet store twice in the last few days. I found the staff very helpful on both visits. First visit to purchase items. Second to exchange items, Angela Birch was very efficient... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
Contactgegevens
Verenigd Koninkrijk
- Sales@paulcostelloebags.com
- paulcostelloebags.com
4,2
Goed
195 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great customer service with a smile.
This is my favourite shop at the Cannock outlet village when looking for gifts and treating myself. There is lots of choice at reasonable prices. I was served today by Jo who is always pleasant and welcoming. I was looking for a handbag as a birthday gift for a friend. When I made my choice Jo went and got me one from the storeroom very well wrapped up. Excellent service.
25 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Christine,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted that our Cannock store continues to be a go-to for you, whether you’re shopping for others or treating yourself.
It’s wonderful to hear that Jo took great care of you and helped make everything come together so smoothly. We’ll be sure to share your lovely feedback with her.
We really appreciate your support and can’t wait to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
Excellent Service
Thank you Miss Sam for taking care of us and she was patient enough in helping us out and even makes an effort to get us the items brand new as well.
27 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi there!
Thank you for your lovely review. We’re so pleased to hear that Sam looked after you so well and took the time to make sure everything was just right.
Providing attentive service is something we truly value, and your feedback means a great deal to us. We’ll be sure to share your kind words with her.
We hope to welcome you back again soon!
Warmest regards,
The Paul Costelloe Team
Great bags and excellent customer service
I went to the shop in Ashford designer outlet and Lisa B was amazing. I love the brand and she and another team member helped me to choose the right bag and the colour and gave me a free leather pouch with the purchase. The customer service was excellent and the experience very pleasant and would love to keep going to the store as even in my past visits the experience has been always very pleasant
27 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Farida,
Thank you so much for your wonderful feedback. We’re delighted you enjoyed your visit to our Ashford outlet and that Lisa B and the team were able to help you find just the right choice.
It’s lovely to hear you’ve consistently had positive experiences with us – that truly means a lot. We’ll be sure to pass your kind words on to Lisa and the team.
We look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
Sam very helpful
Lovely store well lit and laid out. My friend found just what she wanted with the help of Sam. Very knowledgeable of the store and gave my friend the advice needed.
26 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Michael,
Thank you for taking the time to leave us a lovely review. We’re so glad your visit was a positive one and that Sam was able to offer helpful guidance during your time in store.
Your feedback means a lot to the team, and we hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
Winnie was super helpful in helping me…
Winnie was super helpful in helping me select a bag. Always great service and great prices. Thank you Winnie. The school trip will be slightly brighter now with my bright pink bag!!
26 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sara,
Thank you so much for your lovely review. We’re delighted to hear Winnie helped you choose the perfect bag - and it sounds like a fantastic choice!
We hope to welcome you back soon!
Warmest regards,
The Paul Costelloe Team
Great Service Jo!
My wife purchased a back pack from the Cannock Outlet with Jo being very helpful with great customer service.
21 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi there,
Thank you for taking the time to share your feedback. We’re so pleased to hear your wife had a great experience at our Cannock Outlet and that Jo was on hand to help.
We’ll be sure to pass your kind words along to her - she’ll really appreciate it. We hope your wife is loving her new backpack and look forward to welcoming you both back soon.
Warmest regards,
The Paul Costelloe Team
GREAT STAFF
I went to the Designer Outlet West Midlands today in search of a bag to match a pair of boots, which I previously had difficulty matching. I was greeted by Jo who was very friendly and helpful. She found me the perfect bag for my boots and I’m very happy with it. Well done Jo and thank you, I’ll definitely be back.
25 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sue,
Thank you so much for your lovely review. We’re delighted to hear that Jo was able to help you find just the right bag to match your boots - it’s always great when everything comes together perfectly!
We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
Amazing service in Ashford
Served today by Lisa B in Ashford designer outlet
Lisa made my experience stress free as nothing was too much trouble. She was knowledgeable about the products, helpful with recommendations, chatty and fun. We found the perfect bag for me at a great price thanks to Lisa who is a credit to the store !
24 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Karen,
Thank you for such a lovely review. We’re so pleased you had such a positive experience in our Ashford store and felt well looked after by Lisa B. She’ll be delighted to know she made such a difference to your visit.
We’re glad you found a bag you love, and we really appreciate you taking the time to share your feedback. We hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
Beautiful bag and really helpful staff
Beautiful bag and really helpful staff. Sam from your Cannock store was excellent, smiling and helped me decide on my purchase.
21 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Jenny,
Thank you so much for your kind review. We’re so pleased you’re happy with your new bag and that Sam at our Cannock store was able to help you decide on your purchase. She’ll be delighted to hear this.
We really appreciate you taking the time to share your experience and hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
The bags are beautiful and employees at…
The bags are beautiful and employees at the outlet store in Ashford are amazing!
22 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sukriti,
Thank you so much for your lovely review. We’re delighted you’re enjoying the bags and that our team at Ashford made such a great impression.
We really appreciate you taking the time to share your feedback and hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
I went into Paul Costelloe at mcarthur…
I went into Paul Costelloe at mcarthur glen Cannock on Thursday 18th February 2026.
I was looking at a few different bags, unsure which one would be suitable for what I needed.
A lovely sales assistant Sam helped me greatly, even modelling the bags so I could see how they would look!
She was a great help, non pushy and let me take my time deciding which would be best for me, truly a wonderful asset to the business.
I made my purchase and will be returning very soon as my eye was caught by a few more bags!
The quality is fabulous and I look forward to getting my next one!
19 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Alison,
Thank you so much for sharing your experience. We’re so pleased Sam was able to help you find the right bag and made the whole process feel relaxed and enjoyable – modelling them for you is such a lovely touch!
It’s wonderful to hear you’re happy with the quality, and we’re glad you’ve already got your eye on your next one. We look forward to welcoming you back very soon.
Warmest regards,
The Paul Costelloe Team
Dan at Ashford Outlet was superb.
Dan at Ashford Outlet was superb.
Great service making my visit very enjoyable.
I bought a fab Paul Costelloe bag which is exactly what I was looking for. Thank you Dan 😀
21 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Lesley,
Thank you so much for your lovely review. We’re delighted to hear Dan made your visit to our Ashford Outlet so enjoyable and helped you find exactly what you were looking for. He’ll be so pleased to read this.
We hope you’re loving your new bag and look forward to seeing you again soon.
Warmest regards,
The Paul Costelloe Team
MacArthur Glen store Cannock
Went to the MacArthur Glen store in Cannock yesterday, was served by Jo. She was so kind and helpful and made my experience a good one. I chose several items but kept changing my mind on colours. I apologised but was told not to worry she was happy to change them for me. The quality of the products is excellent and the choice of products and colours unbelievable. I will definitely be back. Definitely worth a visit if you’ve not yet been!
21 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Elaine,
Thank you so much for taking the time to share your experience. We’re so pleased Jo looked after you so well and made your visit an enjoyable one – she’ll be delighted to hear your kind words.
It’s great to know you’re happy with the quality and the range of colours available. We really appreciate your recommendation and look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
Love this shop
I love this shop. Everything is of high quality at such good prices and the shop assistants are very knowledgeable and super friendly especially Jo. I go in regularly with my mum and if Jo is in she always shows us new stock and things she thinks might interest us.
Couldn’t praise highly enough
21 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Louisa,
Thank you so much for such a wonderful review. It means a lot to hear that you and your mum enjoy visiting us, and that Jo always takes the time to show you pieces she thinks you’ll love. She’ll be absolutely delighted to read this.
We’re so grateful for your continued support and look forward to welcoming you both back again soon.
Warmest regards,
The Paul Costelloe Team
Fantastic bags, great quality and customer service!
Lovely bags and accessories at fantastic prices! Brilliant help from Jo who helped me find exactly the right bag in the right colour for my granddaughter’s wedding!! So friendly and helpful! ❤️ The range of styles and colours caters for every occasion and every taste!! 👍🏼
22 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Christine,
Thank you so much for your kind words. We’re thrilled you found the perfect bag for your granddaughter’s wedding, and that Jo was able to help you choose just the right one. She’ll be so pleased to hear this.
We really appreciate you taking the time to share your experience, and we hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
Service with a smile thank you Sam
Came in looking for a bag for work down at the McArthurGlen designer outlet in Cannock Sam approached me to see if I needed any help. she was very polite, friendly and chatty. Sam definitely helped me find what I was looking for. And I love my new bag Thank you Sam. Xx
4 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Danielle,
Thank you so much for your lovely review. We’re delighted to hear that Sam made you feel welcome and helped you find the perfect work bag. It’s great to know you’re so pleased with your new purchase.
We’ll be sure to share your kind words with Sam – she’ll be thrilled.
Enjoy your new bag, and we hope to see you again soon.
Warmest regards,
The Paul Costelloe Team
Served by Sam at Cannock store was…
Served by Sam at Cannock store was fanatic
17 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Roy,
Thank you for your great review! We’re so pleased to hear that Sam made such a positive impression during your visit to our Cannock store. We’ll be sure to pass your kind words on!
We hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
I always admire great customer service…
I always admire great customer service and when I walk into paul costelloe in macarthur glenn cannock the experience is always bright welcoming and very inviting. I have been served many times by Jo - she always takes time to speak to me and is never too pushy she is genuinely a lovely lady - who you can tell loves the product she works with - I would recommend this store and their staff to anyone - sheena newlands
13 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi Sheena,
Thank you so much for your lovely review! We’re delighted to hear that you always enjoy such a warm welcome when you visit us. It’s wonderful to know that Jo consistently takes the time to help and that her genuine passion shines through. She’ll be so pleased to read your kind words.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
Thanks Winnie
So here it is.. went in knowing she wanted a new purse as there was a big hint in January.
So come the big V-day in February I got the hint.. so went in the Swindon outlet store not having a clue really apart from it’s got to be this big and be able to take lots of cards coins and notes with space for all the little pieces of paper she loves to keep too.. was in there for a good 25/30 mins was seen and spoken to straight away with a friendly happy smile and we went through everything and finally found one that I thought would fit for a perfect gift… and I must say two days after the 14 she loved it and telling me that I was absolutely amazing and how did I know what she wanted the colour the compartment the space was just what she likes..
So I must give a big thank you too Winnie for all her help and time getting the right choice..
“THANK YOU WINNIE”
13 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi there,
Thank you so much for leaving such a lovely review! We’re so pleased Winnie was able to help you find the perfect purse and make the whole experience easy and enjoyable. It sounds like you chose brilliantly, and we’re delighted to hear it was so well received.
Thank you again for taking the time to leave a review, and we hope to welcome you back soon.
Warmest regards,
The Paul Costelloe Team
I frequently visit Paul Costello at…
I frequently visit Paul Costello at West Midlands Designer Outlet. To day I was served by Jo. She always makes me feel welcome. She is friendly and helpful.
16 februari 2026
Review zonder uitnodiging
Antwoord van Paul Costelloe Bags
Hi C Gillen,
Thank you so much for your continued support – it really means a lot to us. We’re delighted to hear that Jo always makes you feel so welcome and well looked after. She’ll be so pleased to know her friendly and helpful service is appreciated.
We look forward to seeing you again on your next visit!
Warmest regards,
The Paul Costelloe Team
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