Payments Pro Ltd Reviews 

Easy to contact, staff well trained to deal with queries, fast and efficient resolutions to issues.

It was so smooth and friendly working with payments pro, always on time, especially Amilia and Holly was very helpful during my joining time.

Aimilia was very precise and efficient with my query..thank you for your help Aimilia.

Somaiya gave an excellent service to me. She was very patient in clarifying my queries and I was onboarded quite quickly. Thank you Payment Pro

My experience with payments pro was spot on, and Somaiya was extremely helpful and reassuring when helping me set everything up as I’m not that great with technology so she did a fantastic job at getting everything done and didn’t take long in doing so very good service top quality and very polite 5* from me 👏🏼

Thanks Amilia for your call i do not work to much for Pin ponit on the adverb was wrote only two days i was one, but thanks for your call and service
regards sebastian

Aimilia provided exceptional assistance, delivering prompt and efficient service.

I would just like to thank Somaiya as she has helped me multiple times handle my problems in a quick and professional manner. People like her make people like me feel at ease when trying to get through to payroll companies with my problems but each time she ensures my problems get solved to the best of her abilities.

Quick and easy service, polite and straight forward customer service, the lady taking my call Somaiya was well spoken and straight to the point

Thanks Lauren
You were so professional and helpful.
Much appreciated.
Audrey

Very easy to access my account and very good vost

Thanks Davena for your high professional advice and support!

Wery satisfied

Lauren was really helpful, knowledgeable and easy to deal with. Lauren has been very efficient and quick with communication.

I have had a wonderful experience with payment pro. There customer service is A class I have had no problems getting through to them. They never keep me waiting no matter how busy they are. You all have been very welcoming and efficient. Special thanks to Amelia for closing my case today.

Lauren was awesome and gave advise in the most simplest terms to make it easier to understand. Thankyou Lauren :)

Lauren who helped me and spoke to me was very helpful

Genuine review; I used Payments Pro ("PP" hereafter in this review), from 11th July 2025 until March 4th 2026. They were a great umbrella company for me & whilst errors occasionally happened (not always / necessarily from PP, I hasten to add), it's how they deal with that, that's important. I was always able to pick up the phone & almost immediately, be speaking to someone in PP who knew me, my PAYE status & was then able get to the root cause PDQ.

The SMS (text message) service they utilise (advising of hours & expenses in advance of payment ((that are received from the client / agency)) that's due for imminent payment) was great too & helped head-off several potential absent-payments (where typically, there was an issue client / agency-side) & I was of course, typically still paid on time. I'd only say that on that, very occasionally, no message was sent - but this was rare.

I was billing my client weekly & so I enjoyed being paid weekly too, which PP facilitated (for me, this was an important part of their USP), which bear in mind, is a risk on their part as PP are paying the employee before they're paid by the client / agency.

I also thought they were competitively priced as well, when compared with their competition.

For transparency; I did have an issue with the pension auto-enrolment deduction which took place almost immediately, rather than at the typical 3m period; after investigation, this was determined to be because under pressure from the agency / end-client to be onboarded (at role inception) quickly, I registered & was set-up with PP immediately. This meant that for them, the 3m clock started ticking - even though my start date was some 2m after that (and was not being aid by them for those months). It was all resolved & as I say, I only mention this for transparency. For this reason, I debated leaving 4 rather than 5 stars for this but I genuinely think the 5 stars is merited / justified because again, they got it sorted efficiently.

I'd willingly use Payments Pro again in my next engagement, assuming the agency / end-client has them on their list - as I now seek my next engagement (I think employee's paying for the service ought to be able to have the preference & not the agency but I guess there's no legislation in place to make this so - so hey-ho).

By the way, I should also say; the staff were ALWAYS polite, friendly and importantly, very helpful - especially Kristy.