Paypacket Ltd Reviews 

Always super helpful

My name is Engy Hanna. I would like to share my positive experience with Huma ghafoor, the lady managing my direct payments through Pay Packet, funded by KCIL. She has been consistently friendly, professional, and approachable in all our interactions.

She responds promptly to any enquiries, always taking the time to explain things clearly and ensure I understand each step of the process. Her guidance has made managing direct payments for my child’s care much smoother and far less stressful.

She handles all the necessary paperwork efficiently and with great attention to detail, giving me confidence that everything is being managed correctly. Her support has been invaluable, and I truly appreciate the reassurance she provides in such an important area of care.

Overall, I am very grateful for her excellent service and ongoing support.

Pay packet are great. What a difference since we moved to them. I never have to get on to them. Everything is done. Cant fault them

Kellie was so helpful respectful and prompt.

Kimberley has been amazing everytime I've needed support.
She has been very prompt in her responses and gets issues sorted ASAP.

Thank you very much to Keri which always helps a lot. That means a lot which I’ve a several disability. Kind regards. Thanks.

Paypacket member are so helpful and friendly

Kimberley listened intently and gave the specific details I needed to know and be aware of. I appreciated her help patience and kindness.

Every time I had a question or concern, whether by email or phone, I was lucky enough to speak with Kerry W. She was absolutely lovely and always willing to help. She assisted me with everything I needed and made the whole experience much easier.

I’m still very happy with Paypacket’s service. Payments continue to be processed smoothly and on time. The system is easy to use and the support team is always helpful. Overall a very reliable service.

Kellie is excellent and always happy and willing to support…

Kimberley provides a great service.
If I have any issues always get a prompt response.
Very happy customer.:)

Very quick to help you with your queries

If you have a query or a problem it is fixed immediately

Keri was friendly and resolved my problem very quickly.

Makes life so much easier having paypacket deal with payments, holidays and keeping up great communication.

Would definitely recommend paypacket to anyone looking for this service has took a lot of the strain from me for doing accounting for wages etc

I emailed Paypacket this morning regarding my A-L, Kerri responded shortly after and provided me with the information I needed

I have always had propmt responses to amy queries I have had. On one ocassion when I was confused about how it worked with process payment, I got a call back and the personnel painstakenly went through the process with me.