Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Toon meer
Bedrijf heeft geantwoord
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I am completely satisfied in all my dealings with Paypacket. Our account manager Kellie deals with all my enquiries with the utmost speed and efficiency . I only wish my dealings with other companies... Toon meer
Bedrijf heeft geantwoord
Abigail was great, quick to respond and very helpful! We were able to sort out an issue I had, not relating to anything on Paypacket’s side, and all of my questions were answered! Would highly recomme... Toon meer
Bedrijf heeft geantwoord
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Contactgegevens
Friar Lane 40, NG1 6DQ, Nottingham, Verenigd Koninkrijk
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Uitstekend
2K reviews
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Very helpful
Very helpful , pleasant and dealt with query quickly and efficiently
19 februari 2026
Review zonder uitnodiging
Service
I have always found the service at Pay Packet to be excellent. The team is consistently professional, helpful, and reliable. In particular, Kellie has been extremely efficient and supportive, always providing relevant information in a timely manner. Her professionalism and responsiveness are greatly appreciated.
16 februari 2026
Review zonder uitnodiging
Great service and easy
Great service and easy. I was served by Mrs. Malgorzata Strzelecka. I had such an easy contact and friendly service for a long time.
12 februari 2026
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Very good staff
Very good staff
That are very helpful
To ensure every process and piece of communication is adhered to
19 februari 2026
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Kerry was extremely helpful and solved…
Kerry was extremely helpful and solved my questions and enquiries perfectly.
18 februari 2026
Review zonder uitnodiging
Gail was brilliant when I was in the…
Gail was brilliant when I was in the middle of a panic about where had I put timesheets. She was calm, helpful and immediately actioned my needs. Amazing service and so reassuring. Many thanks
17 februari 2026
Review zonder uitnodiging
Great team
Great team. I have received a lot of support from Paypacket team for my disabled father needs. Everyone is so helpful and supportive and made the process very easy for us. I will definitely recommend their services.
16 februari 2026
Review zonder uitnodiging
Great customer service and very…
Great customer service and very friendly staff. Thank you .
16 februari 2026
Review zonder uitnodiging
Never had a problem so would highly…
Never had a problem so would highly recommend.
16 juli 2025
Review zonder uitnodiging
Kimberly is of great help
Kimberly is quite responsive and she has helped us providing the necessary information to resolve the payments to the carers
13 februari 2026
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Paypacket has always been helpful and…
Paypacket has always been helpful and accurate in pay for my daughter's carers. When I call for any reason they are helpful and polite. Thank you.
9 februari 2026
Review zonder uitnodiging
Great quick response to resolve an…
Great quick response to resolve an issue that is not their fault but helping to sort. Much appreciated
12 februari 2026
Review zonder uitnodiging
Thank you for a very prompt and…
Thank you for a very prompt and efficient service. Extremely satisfied with all the work done so far , especially in regards to responding to client requests !
9 februari 2026
Review zonder uitnodiging
PayPacket customer service was…
PayPacket customer service was excellent. The team was quick to respond, professional, and very helpful in resolving my issue. Great experience overall!
9 februari 2026
Review zonder uitnodiging
Execellent service
Keri Wood with whom I deal with is always prompt and professional when dealing with my account. Any queries I may have are always dealt with immediately.
Highly
Recommend
9 februari 2026
Review zonder uitnodiging
Excellent customer service
Been using paypacket for 6 months now with no issues. Easy to set up.
My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help.
Would highly recommend paypacket, especially to anyone new to being an employer.
8 februari 2026
Review zonder uitnodiging
So helpful & reassuring
So helpful & reassuring. Went above and beyond to talk me through everything and explain it all. Kept me calm when I felt overwhelmed with the forms. Very trusting and helpful. So glad to be using them. Thank you for everything.
5 februari 2026
Review zonder uitnodiging
Great comunication.
Great comunication.. always happy to help :)
4 februari 2026
Review zonder uitnodiging
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