Peabody New Homes Reviews 

I would like to say a big thank you to the Peabody New Homes sales team, especially Rosie, Ilona and Tasnia. They have been consistently helpful, supportive, and responsive throughout our shared ownership purchase.
From the early stages through to completion, they took the time to explain each step clearly and helped us understand the process, which made a real difference. Shared ownership can be a complex journey, and there were some delays along the way, but I understand this can happen due to the nature of the process and the different parties involved.
What I really appreciated was how kindly they communicated updates, kept us informed, and supported us through the whole journey. Thank you again for all your help.

I am being discriminated against as I have complained thus I’ve also become the target of victimisation by Peabody.
They after years favour an upper customer who has placed laminated floor down in full view of a housing manager.
The camera proves this.
After an ASBO and video footage showing drug dealing the upper customer is still favoured and allowed to keep the wood floors.

Wooden floors in an upper dwelling are not allowed by contract for a reason.
The upper customer is allowed to have different rights from anyone else in a Peabody contract unfortunately showing Peabody to be ‘discriminatory ‘ and scared to confront the Tenant who illegally obtained the unit by making false claims in her contract of Peabody lease.
One rule for one and not for all = Discrimination.
I cannot enjoy my property as I have not been able to sleep for THREE YEARS.
It’s simple apply your tenancy clauses to all your tenants.
Favouring one tenant over another is very expensive in a court of law.

Shoks was amazing and very helpful-able to answer all my questions and I was able to learn more about the SO buying process

I called recently,they received the call very well and explained the property details very well.

The staff were very friendly and informative. The offices were very clean and modern, and it was great to speak to them about buying a new home. I would definitely recommend them to others. Kind regards, Mr Khalid Khan FCCA

Abigail has been really helpful throughout the process!

Great experience with Peabody. Tasnia, our Sales Executive, did a great job in showing us around and answering all of our questions. We were happy with our visit and look forward to purchasing a shared ownership home through Peabody.

Tasnia was really helpful and she explained to us everything about the shared ownership scheme.

Joshua Taylor has been a great help throughout the process of viewing the property, choosing a plot, and submitting my offer. He provided all the information in a professional and timely manner. Highly recommended.

If you are considering purchasing a property from Peabody, you should carefully understand how their communal heat network operates. This is not a minor billing issue — it is a structural arrangement that can leave residents forced into a single supplier, unable to switch, paying above-market energy prices, and facing serious barriers to accountability.

Please be aware of the following key points:
1️⃣ You are effectively forced into the heat network – whether you sign a separate contract or not

In practice, Peabody’s heat network is not optional.

Once you complete and move into the property, you are treated as having accepted the heat network arrangement.

There is no opt-out.
No alternative heating option.
No individual boiler.

Even if you never sign a separate heat supply agreement, occupation itself is treated as consent.

This means:

👉 Once you move in, you are permanently locked in.
2️⃣ Pricing is monopolistic – residents pay above-market energy prices

Peabody operates a landlord-intermediated heat network.

This means:

The building has a single central heat system

Residents cannot choose another energy supplier

You cannot switch to standard gas or electricity tariffs available on the open market

In this closed structure, prices are not set by market competition but determined internally within the landlord framework.

The real consequences are:

👉 Unit heat prices and standing charges are often higher than standard market energy rates
👉 Residents are required to absorb the capital and operating costs of the central system
👉 When prices increase, there is no ability to negotiate or switch

In simple terms:

You are paying monopoly pricing, not market pricing.
3️⃣ When problems arise, Peabody redirects responsibility to Insite – despite retaining real control

On the surface:

Billing is handled by Insite Energy

Metering and account systems are operated by Insite

Peabody will typically respond by saying:

“This is Insite’s billing or system issue.”

However, in reality:

Your heat supply contract is with Peabody

Tariffs must be authorised by Peabody

The heat network structure is established by Peabody

Insite acts only as an operational agent.

The practical result is:

👉 Residents are passed back and forth between organisations
👉 No single party accepts end-to-end responsibility
👉 Obtaining full billing and pricing transparency becomes extremely difficult
4️⃣ Core billing data is held by third-party systems, making transparency very hard to obtain

Meter readings, tariff history, top-up records and annual statements are held within Insite’s systems.

Peabody itself typically does not hold complete datasets.

As a result, when residents request multi-year billing records:

Peabody directs them to Insite

Insite often fails to respond or provides only partial information

This is not incidental — it is a structural consequence of the way the system is designed.
5️⃣ Prepayment accounts place residents in an extremely weak position during disputes

Most Peabody heat networks operate on a prepayment basis.

This means:

👉 If you do not top up, you lose heating and hot water.

Even when charges are disputed, residents must continue paying to maintain basic living conditions.

This creates a severe imbalance of power in any disagreement.
6️⃣ Heat networks are now under Energy Ombudsman oversight – yet Peabody remains unregistered

Since April 2025, heat network consumer disputes fall within the Energy Ombudsman framework.
From 27 January 2026, all heat networks are required to be regulated by Ofgem and registered with the Ombudsman scheme.

However, at present, Peabody does not appear on the Energy Ombudsman supplier register.

This means:

👉 Residents are effectively excluded from standard consumer energy protections
👉 Buyers are entering a regulatory grey zone

For anyone considering purchase, this is a serious red flag.

Meeting Tracey and Benson (Hin Sing Lam) in person were great experiences, both great and very helpful/friendly. We also dealt with Becky online who was helpful as well. Things did get quite slow at times, but this was mainly due to it being done over Christmas.

Thank you to Tamika who showed me around the North Gate Park complex and took the time to explain and answer all my questions about shared ownership and London living rent schemes.

Quality service with a genuinely personal approach. The experience with Peabody felt well organised, supportive and professionally managed throughout. Clear communication and a strong sense of care at every stage.

The experience after completion has been quite disappointing.
The team are incredibly slow in replying to emails if they reply at all.
Buyers were not informed that the virgin fibre optic cable advertised had not been built which made purchasing internet a real pain.
The finish on flats is poor, as well as electrical issues with gates, intercoms and lights that do not work.
New home inductions were a month late as the person running them was on holiday when most people completed and no one was organised to step in.
Some flats received welcome packs and others did not.
All to say that despite Alex and Isaac being so kind and hardworking, there have been a number of issues. Maybe they are understaffed or overworked as a team, or maybe there is an issue with management.

The sales representative provided exceptional service throughout the entire process. All information was accurate, clear, and very well detailed. I received comprehensive explanations about the development, helpful payment suggestions, and complete material related to the project, which made the decision process much easier and more transparent.
When I had the opportunity to visit the construction site and the development itself, the tour was extremely informative and well organized. Every question was addressed clearly, and the overall presentation gave me full confidence in the quality and planning of the project.
The final deal met my expectations entirely, both in terms of price and location. I am very satisfied with the professionalism, transparency, and quality of service provided by Peabody New Homes

Oscar was fantastic! My family lives outside the UK and was responsive and scheduled time to tour them around the apartment I have been looking out. Very kind and walked me through the whole process.

It was a good experience. I was assisted by mr Emmanuel. From the start he was very supportive answering to all my queries and going beyond by looking for the information he couldn’t provide by working with partners. Make all the process running smoothly also by being patient. He helped to have the confidence and trust in the process.

Honestly, the process of buying is NOT easy. There are 100s of bumps along the ways and Peabody wasn’t one of them. They’ve been super patient and helpful along the way and the sales progression team was very quick. We’re excited to move in next week.

I had a really pleasant viewing with Tamika today. She was professional, friendly, and very helpful throughout, answering all my questions and making the experience feel relaxed and well organised. The flat itself looked great, with lovely natural light and a beautiful view, and Tamika took the time to highlight all the key features. Overall, it was a very positive viewing experience. Thanks Tamika ❤️

Tracey from Peabody was very kind and helpful throughout the process.
We had previous not-so-nice experiences with other housing associations and once we met Tracey, we knew that we had to proceed with Peabody.
On that note, everyone that we had contact with at Peabody was very professional and resulted in positive outcomes.
Would recommend Peabody if considering shared ownership.