Hill Reviews 4.084

Had a great experience being talked through my options for mortgages, deposits and which properties work best for me. He took the time out to show me multiple properties and explain their different features and provided all info I needed to make a decision on purchasing a flat. Would highly recommend for anyone looking to get into a property in this area hassle free

Absolute lack of transparency, soaring costs, and zero accountability
As a resident of Marleigh, attending the recent meeting with The Land Trust (who were selected as managing agent by Hill and their shell management company) was a deeply frustrating and eye-opening experience. It is clear that while residents are expected to foot skyrocketing bills, The Land Trust is completely failing to deliver transparency, value for money, or effective management.

Instead of sending senior decision-makers who could actually answer questions, they sent representatives who couldn't make commitments. We weren't even given an agenda beforehand, the presentation was unreadable due to poor equipment, and we were told minutes would take "weeks" to be circulated.

The issues run incredibly deep across the estate:

Financial Disarray & Hidden Costs: Our service charge budget for the Estates & Facilities Officers has practically doubled from £51,900 to £108,138 to manage new facilities, yet we are getting zero breakdown of these costs. Furthermore, requests made under Section 22 of the Landlord and Tenant Act remain outstanding and ignored.

The Allotment Mess: Allotments that were promised years ago are finally open, but they are significantly more expensive than comparable council plots in Cambridge. Worse, we are paying £22,943.65 a year for allotment maintenance and building costs despite incredibly low occupancy. Why are residents subsidising this?

Unusable Football Pitches: Residents are funding the maintenance of football pitches that are totally unfit for FA-affiliated football due to weeds, drainage issues, and uneven surfaces. They generate no income, so residents absorb 100% of the financial burden.

Community Centre Lockout: Residents can’t even book their own community hall due to long-term block bookings, yet we are given no income/expenditure breakdowns for the center.

No Competitive Clarity: Landscaping was handed to a contractor (Nurture), but The Land Trust has refused to provide the tender process, specification of works, or competing bids. We are paying far more for maintenance than neighbouring authorities with much larger public areas.

There is a blatant, perceived conflict of interest here. The Land Trust ultimately acts on instructions from the developer, Hill, while the residents bear every single penny of the financial cost.

We have been raising these exact same issues for two years with zero resolution. If you are considering buying a home on a development managed by The Land Trust, be warned: expect soaring service charges, stonewalling, and a complete lack of accountability. The residents are now engaging public bodies, seeking independent legal advice, and involving the media (including the BBC) to get the answers we legally deserve.

Avoid at all costs.

We had an outstanding experience buying our first home—a beautiful new-build 2-bedroom flat at Lampton Parkside Hounslow. As first-time buyers, we were quite anxious, but Newvaina and Hors made the entire journey smooth, stress-free, and enjoyable.

From our very first viewing through to completion, they were always professional, friendly, and incredibly supportive. They patiently answered all of our questions, kept us updated at every stage, and made sure we understood the whole process. Their knowledge, responsiveness, and genuine care gave us confidence throughout this major milestone.

We are so grateful to Newvaina and Hors for all their hard work and dedication. We're very happy with our new home and would recommend them to anyone considering buying a new-build property.

We have just purchased our new flat, and I would like to say that the support, guidance, and comprehensive information provided by Hoss throughout the entire process were exceptional.
His guidance made the whole buying journey transparent, straightforward, and comfortable, giving us confidence every step of the way.
Thank you, Hoss, and the Hill Group, for all your support. We’re incredibly excited to move into our new home!

Kelvin was very nice and friendly and done an amazing job painting
I would definitely recommend!

Phill and Tom came a couple of times try to fix our landing noice. After the first time, they did not finish the work and they quickly booked another slot for me. Today they came together on time and fixed the problem quickly and neatly! Also they are so professional and polite. I feel very comfortable and secured by having them coming. Definitely 5 stars for them!

We bought our home in 2023 and we still have outstanding defects to be fixed. What makes it frustrating is Hill customer service doesn’t live up to their promises in replying my emails, and Jayne has stopped replying my email all together.
I really dont know how to deal with them. Seems their tactics is to drag on until I give up on them so they get away with it.
Such awful customer service and my poor experience dealing with their attitude post completion, I would not recommend Hill to any one else.

Our painter Michael Chapman has been extremely helpful. Painting work is speedy yet of high quality. And thank you for coming on time.

Richard was very helpful in fixing and decorating a bedroom wall. Even fixed other small issues that weren’t raised. Thank you!

Simon and Paul C were very helpful, professional and friendly. They arrived earlier than expected but did not complain that they had to wait for me to arrive. They explained what they were doing and what I could do in the future if I had a similar problem. Paul had been out previously for another service job and was excellent then too. Simon had to return today in the dreadful heat and was still friendly and professional. Really appreciate them both! No complaints from the customer service team at Hill — everyone we’ve spoken with and who has provided service has been excellent. Thanks!

Richard came by and done a very good job for us.

Graham was professional - started on time finished quickly - very good and quick work - great explanation to what needs doing

There has been a hot water problem for several days, as in no hot water since Sunday, finally resolved today
I have been in regular contact with India from the customer service team and I have to say that she has been absolutely outstanding with both her patience and updates
This young lady has clearly gone the extra mile
India is 100% a credit to your company
Please pass on my highest regards and thanks
Well done India you are a real star

The Hill Group Marleigh Park team have been excellent from start to finish. Everyone I met with was friendly, helpful, and quick to respond to any questions I had. A special thank‑you to Tracey for her outstanding support throughout the entire process.

Hoss & Newvania were absolutely fantastic & very approachable in terms of Customer Service. Quality of the Apartment is great with some lovely features & View from the Balcony.

Hill was quick to resolve all my issues they got everything all sorted out in a day. All vacuum out. He some things are still pending the guy really knows how to do his job. He’s really good and professional and he fixed the door and he was really patient with me so yeah, I’ll give him 9/10. He’s really good. experience was good manager manager was good asked me if I like the house so our experience has been good.

Angela Boyle organised for Michael Perry to come and fix my sprinkler cover at very short notice.

Michael Perry removed the leak from my ceiling and painted it thank you Michael and thanks to Angela Boyle for organising so fast

Raalf fallaha came to fix a crack on the stairs railing. He was really professional and instead of finding a work around he did the long term fixing which took time but he went for the long term reliable solution. Helped me out with few other quick fix issues at home which was really appreciated. Overall extremely satisfied with the work performed

Graham was very professional with the work he carried out today!

Friendly manner and a welcome contractor