Peace Collective Reviews 

My daughter would like one of their beautiful 1/4 zip shirts. The agent helped me make my order with more confidence that I was getting the size right. I can’t wait to give her this shirt. It is the perfect weight, very comfortable and looks great! I have two of the same shirt, Blue Jays and Buffalo Bills, and love them.

What went wrong? Everything! I made a purchase the last week of November for my nieces who was trying a t-shirt for their father for Christmas. When I placed the order it said that it would take 10-15 days to receive the order. Cool...they'll get it for Christmas. As Christmas neared, I still didn't receive the t-shirt. Peace Collective did send an email stating the product may not arrive before Christmas but "In the unfortunate event that your order doesn’t arrive before Christmas, we’ve included a downloadable Holiday Card here that you can gift to that special someone".
As of January 5, 2026, the t-shirt remained undelivered. Throughout this period, I made multiple attempts to contact Peace Collective for updates, often experiencing significant delays in response time. Probably because so many people were trying to find out where their purchased items were as well.
Finally, the t-shirt was delivered on January 16th, approximately six weeks after the initial purchase date.
While I am generally inclined to support Canadian businesses, my experience with Peace Collective has been exceptionally disappointing. The lack of transparency regarding shipping issues was particularly concerning, especially given the continuous stream of marketing emails I received during this time.
Consequently, I will refrain from making any future purchases from Peace Collective and will advise others to consider alternative vendors.

Trying to get an item of quality feels like winning the lottery. The customer service is terrible, There are no returns and exchanges haven’t been worth the effort because they send an item that is even worse than the first one. Be warned!

Delivery Stolen - Zero Response from Peace Collective.

Twice bitten - I’m such a chump. I bought a sweatshirt for my daughter for Christmas present online during their Black Friday sale, I knew from ordering online before that this would most likely be delivered after the holidays - their delays are unparalleled and I did get their canned emails of delays during the process but I wanted to Buy Canadian.

When I was out of town at the end of December (19th I believe) I got the notification that the package was in fact out for delivery. Sometime late in the evening of the 19th I got the delivered notification from their logistics company.

I figured they knocked on the door when the dropped the package (because it was later in the evening) and thought nothing of it. My daughter was at the house at the time while I was away.

The next morning I read the delivered email and I see that Peace Collective’s logistics company sent a photo of the delivery along with a “we couldn’t find your house” message. The photo showed my package thrown at the bottom step of my neighbour’s house - it wasn’t even placed at their door.

I scramble to text my neighbour because, as we all know around the holidays, porch theft is high and yep - it’s been snatched.

I submit a stolen package alert with the delivery company and their delivery person had ZERO problems finding my house in the morning when they came back to see if we found the stolen package. They even sent me Google Maps clearly showing where my home is to say again “they couldn’t find it” whilst their delivery person showed back up. Comical.

After they realized their laziness caused the theft I get the “you need to take this up with Peace Collective. Figured as much.

I’ve sent every transcript to P/C and have I received any response? Not one.

You took my money, your logistics people didn’t do their job, and now I have to chase you for resolution? Of course I do because P/C paints a picture of being a socially conscious company but I think they spend too much time on their social media accounts than they do actually serving customers.

No more online purchases for sure and moving forward no in store purchases either. That’s fine with P/C they clearly don’t care. I want to shop Canadian, just not here.

Dear peace collective- just be transparent about delays and respond. It’s semi fraudulent of you to take payment and then not provide the product. I think you’ll find more customers would be more understanding if you just were up front and responsive to customer inquiries.

UPDATE: Managed to get through to customer service and request a refund / cancellation. Product was still not in production.

What a SCAM! Ordered Dec 9th; they sent a shipping notice on December 13th for their mandatory $5 protection fee. Then another notice for the last-mile tracking courier, Dragonfly, which justified processing the payment. Almost a month later, no product, no updates, despite repeated emails requesting information about the order. DO NOT ORDER FROM THIS COMPANY!

I think it’s funny that this company only responds to positive reviews and ignores all the bad ones. Not surprising considering how bad their online customer support is. I purchased a Christmas present for my niece on November 25th and I still haven’t even received a shipping confirmation. They did answer one of my over half dozen emails and said the sweater would be printed and shipped the week of December 7th, that clearly hasn’t happened and they have been radio silent with me over email for the last few weeks. At this point I have no idea when/if I’ll get the sweater and my niece is still without her Christmas present. I have now filed a charge dispute with my credit card company to get my payment reversed. I know this company donates some of their profits to charity (starting to wonder if we should be asking for the receipts on those donations) but do yourself a favour, buy a cheaper sweater somewhere else and donate the money you save directly to a charity of your choosing

Wish I'd read these reviews before ordering from Peace Collective, as I had an awful experience. I ordered a Christmas present for a family member on 23 November, and was given an expected shipping date of 1 December, so I thought that would give enough time to receive the item by Christmas. Unfortunately, 8th December arrived and it still hadn't shipped, so I contacted Customer Service to see what was going on. They said they were experiencing issues with the manufacturer (but obviously didn't think they should bother to communicate this to paying customers) and that shipping was delayed as a result. They said that my item was now expected to ship early on in the week commencing 12th December. Surprise surprise, that week came and went and the shipping never happened. Apparently my item was finally shipped on 23 December but it hasn't arrived yet (5 January), so the whole thing has been a complete waste of time and extremely frustrating. I had to purchase a replacement gift for my family member as a result, and because Peace Collective kindly ignored my cancellation/refund request that I sent them back before the item shipped, I now have a gift on the way that I don't need. Avoid this company - absolutely rubbish.

Placed an order November 23 for over $300 worth of product - clearly it was for Christmas. Items arrived after Christmas and I am still waiting on one piece as of January 4. Despite repeated attempts to reach out and get some kind of accountability from the company - nothing. They do respond only through email and only with auto response type help. Despite marketing themselves as an amazing company who cares about people and mental health – they do neither.

I echo what a lot of people have written here - I ordered 3 items Mid-November and 2 items arrived 1 day before Christmas. I am still waiting for the 3rd item in 2026 and when I have sent an email, the response was “if you reply to your original message before we respond, it resets your place in our queue and can delay our reply. To avoid this, please hold off on sending additional messages unless you need to share new information.” What new information do I need to send aside from Where is my order?!?! There is no phone number to call and it’s not like their merchandise is cheap, otherwise I’d say keep my money!
I ended up returning one of the t-shirts that was meant to be as a gift because the sizing was off. Online I could only get a store credit (NO thank you) so I ended up going to the Union Station store and returned my item there.
I know I will not be purchasing from them again and would not recommend this to anyone.

Took almost 5 weeks to get delivered. I wouldn’t recommend ordering for them. It looks nice on the website but poor quality. Terrible service and very disappointed in this website!

I would literally give them a zero if I could. Ordered a sweater on Dec. 6th. Has not shipped as of Dec. 31st. Asked to cancel my order and for a refund with no reply. This company is a scam. They delete negative comments on their social media. I wish I would’ve done my due diligence and searched reviews.

Purchased an update mid November. Its end of December and no status update. I have reached out multiple times, received a generic response once and they have since ghosted me for two weeks.

Do not recommend purchasing online.

Absolute garbage. Ordered Nov 25 and didn't receive until Dec 27. They kept saying it still needed to be made so essentially they wait until they can do a run then make them. And the quality isn't worth $25 let alone $100. Teams should not be affiliated with this company at all.

What a joke this company is. I wish I had seen these reviews before I placed my order. They are all very similar to my experience. I ordered a shirt from them and emailed about it. The only reason I got a response is because I contacted their NY store who can slack their customer service line immediately. If you are unhappy inundate the stores with phone calls until the company takes customer service seriously. I don't know if I will ever get this shirt but I hope folks read this and don't make the same mistake. If this company continues to handle business like this they will go under in no time. I think working with my bank is the only way I am going to see this $80.

Made a purchase from the #AJBrown Collab with @peacecollective back in October. They never shipped it so I filed a complaint with my bank and sent about 25 emails to @peacecollective asking them to refund my purchase. I keep getting the run around while they hold onto my money. Excuse after excuse. Don’t ever buy anything from this business!

Shut it down! This Canadian company should not have an online store. I ordered on Nov 20th and I just received it today, Dec 28th LOL!!!!! What a joke! It’s a simple tshirt which took over a month to ship. I actually can’t help but laugh. I think Temu and Shein has better quality items. I held up the shirt and I could actually see through it. I never do reviews but I feel like I had to do a due diligence to consumers. I am begging you do not order from this company. This was supposed to be a Christmas present for someone and I had to end up buying them something else and ended up spending more. They should not have partnerships with big brands. They have everyone fooled by having an excellent advertising and marketing team, but I’m pretty sure it’s the same person who put the print on the tshirt and packaged and labelled and shipped it out hahaha! Probably drove it himself across Canada to deliver to my house since it took over a month. It’s a possibility.

This is genuinely the worst customer service I've ever experienced from a company - ordered something and my bf already let me know he ordered a similar one from here so I tried to cancel right away but they said I couldnt, so I waited the very long month to receive the item, got it back and instantly returned it, got a notif it was received and now its been almost 3 full months since purchase date and I still haven't received a refund (it says 10-14 business days and it's been WAY longer) - they dont reply to any of my emails. Sadly this company has lost all my business after buying many things in the past.

I would love to give them a zero..I ordered 1 sweat shirt, Nov 19/25 with a delivery of Nov 30, then Dec 8, then Dec 15. Today is Dec 24 and still no sweat shirt. I wonder if I will ever receive it.

The company added a $5.00 fee for delivery insurance, what a scam. They indicate they donate meals from every item bought, but truthfully, we, the consumer pay for those meals. This company needs to be investigated!

If I could give zero stars, I’d give negative. Peace Collective should rename themselves “Chaos Collective.” I ordered in November, was promised shipping by Dec 15, and then, surprise, on Dec 15 they emailed to say, “Actually, it’ll ship between Dec 15 and Dec 21.” As a consolation prize, they sent me a printable card to give the recipient because nothing says “holiday magic” like handing someone a piece of paper that says, “Your real gift is stuck in limbo.”

Customer service? Email-only. And here’s the kicker: if you reply to their email, you get bumped to the back of the queue. So basically, silence is golden, unless you want to start over every time. Fast forward: more delays, no explanation, and then the grand finale, they waited until Christmas Eve to announce the warehouse is closed, so now my gift ships Dec 27 at the earliest.

Thanks for turning my holiday gift into a DIY arts-and-crafts project and a masterclass in poor communication. Never again.