Pearlsdirect Reviews 

Delivery arrived as promised..
Pearls are unique...still working out what to make from them absalutly gorgeous.

Really attentive service, a pleasure to deal with - will be ordering more !🙏

The very fast delivery of my first order for pearls and they arrive almost next day in perfect condition. My query about the drill hole in the pears was answered in hust a few hours later and this was greatlt appreciated.

Pearls Direct did an excellent job of restringing my pearls. Emails were quickly replied to, the price was half what my local jewellers charge, and the pearls were returned within a week.

I have ordered from this excellent company several times and always receive a very prompt service and delivery. The quality of the products is also excellent

Wow what efficiency. I posted my pearls for restringing on Monday they received Tuesday and returned to me that day so I got Wednesday. Perfect restringing and cleaning - what more could you ask. Price very reasonable too. If I had used my local jewellers they would have sent them off for a quote which would have taken 3 weeks and then probably another 8 weeks to do the work and would have cost a lot more!
Brilliant Company!!!!

I ordered a 22" pearl necklace and it arrived within 24hrs.
Absolutely gorgeous even bright freshwater pearls with a lovely lustre. And at a great price.

will definitely be buying from them again!

From start to finish the process was excellent.
Kept up to date and questions always answered.
The care given to my purchases was thoughtful.
Presented in a lovely box, pearls beautiful, will be ordering in the future again but would definitely recommend

I was really disappointed. I was expecting at least some instructions or pointers to instructions with my beginners kit. It certainly did not contain everything I needed as a beginner as advertised. So misleading and expensive. I'm left with a product I have no idea how to use.

Very satisfied with my purchase. Good value for such lovely pearls.

I left it late to order for my Mums 80th birthday. I left a message re postage and the pearls were posted that day, I received them the following day. The pearls are beautiful and the service was amazing. I would definitely recommend.

From ordering to delivery it all went perfectly. I am delighted with my new pearls.

Fast delivery and excellent product

Very prompt delivery. Nice quality.

My pearl beads arrived today, they are absolutely beautiful and better than I expected. Shipping was very fast too!! Can’t wait to turn them into something fabulous!!

I had inherited a broken pearl necklace and Pearls Direct followed my instructions and re-strung the necklace, and made a bracelet plus a pair of earrings with the spare pearls all with new silver clasps. I am absolutely delighted with my ‘new’ jewellery! It all took less than a week to complete & everything was itemised on the invoice. I highly recommend Pearls Direct! Friendly emails - Thank you so much!

Each to order
Item is beautiful just what I was looking for

I have bought two pearl necklaces from Pearlsdirect and have been delighted with them - quality and lustre at such a reasonable price. I highly recommend this site.

Great service. Very helpful. Made exactly what I asked for and delivered quickly.

The company needs to put sometime and thought into how they receive feedback and process returns. After purchasing a product I sent an email enquiring was it was made of as it had broken. I attached a photo. I got a quick response by email which offered a refund or replacement (which I hadn’t asked for) and asked me to post the broken item back. The return postage was at my own cost which I didn’t mind if I was receiving a refund. They didn’t ask for any further photos or details of how the product broke before asking me to send the broken item back. Once they received they item they said they wouldn’t give me a refund as I only sent the broken item not the full product (this was not outlined in their initial email asking for the return). They also could have easily been identified the issues with the product through the photos or if they asked me to send closer photos. I found their processes were very sloppy, and they need to set up some professional and clear returns processes which they have actually put some thought into. I also thought there was no respect for my time asking me to send items. Both the product and the service were very average.