It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so mayb... Toon meer
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Toon meer
Had to go to the store twice because even though I was told it would be there on Saturday afternoon, it didn’t arrive until Sunday afternoon. I never received the text to tell me that it was ready for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Contactgegevens
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Verenigd Koninkrijk
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,2
Goed
367 reviews
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Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ordered stuff and it arrived!
Ordered a bulk purchase of bird treats. They arrived promptly and were well packaged.
28 oktober 2024
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing review Nigel
Great speedy delivery and great quality…
Great speedy delivery and great quality product
6 november 2024
Antwoord van Peejay Pets Superstore Limited
Thank you Sarah for the amazing feedback!
Antwoord van Peejay Pets Superstore Limited
Thank you Kirstie, really appreciate you taking the time so leave us some lovely feedback
Royal Mail misplaced our parcel
Royal Mail misplaced our parcel, Sam whet above & beyond to sort.
25 oktober 2024
Antwoord van Peejay Pets Superstore Limited
Thank you Keith for the amazing feedback, I am happy to hear that you received your order safely in the end!
Absolutely spot on ,customer service…
Absolutely spot on ,customer service was fabulous I couldn't fault a thing ,
22 oktober 2024
Antwoord van Peejay Pets Superstore Limited
Thank you Rebecca!
Best price for cat litter I have found…
Best price for cat litter I have found anywhere, plus delivery was very quick and communication excellent.
11 oktober 2024
Antwoord van Peejay Pets Superstore Limited
Thank you Becky for the amazing review!
Food is good and price fair.
Food is good, our dog enjoys it, and it is a fair price. I have taken off one star as Peejay do not communicate well - my order was showing on the website as processing despite it then be delivered!
27 september 2024
Antwoord van Peejay Pets Superstore Limited
Thank you Charles for taking the time to leave us some feedback!
Antwoord van Peejay Pets Superstore Limited
Thank you Paul!
Good product. Helpful staff on phone.
Good product. Had a query so phoned and found staff very helpful. Would order again hopefully without postage charges -
(Small order so postage worked out over half the price of order)
5 september 2024
Happy with the quality received on time…
Happy with the quality received on time reasonable price
2 september 2024
Highly recommended!
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well-wrapped and in good time. Very pleased. Wouldn't hesitate to shop here again.
15 augustus 2024
8 days and still not received goods
8 days and still not received goods, tracking not working.
Not very helpful when you phone.
Paid on Tuesday, we're not even despatched until Friday.
Biscuits arrived around 6pm Tuesday evening, no use to me whatsoever.
If other companies can send the following day, then why can't you ?
13 augustus 2024
Antwoord van Peejay Pets Superstore Limited
Hi Ed, thank you for taking the time to leave us some feedback. I am sorry to hear that you have not received your order as of yet! I have checked the tracking on your order and it is showing that the driver is en route to you today. Your order was placed on Tuesday 13th of August and as our delivery terms state, it can take up to 5 working days for your order to be delivered which takes us up today. If you do not receive your order by the end of the day, please do let us know!
Great service from Peejay Pets!
Great service and communication from Sam at Peejay Pets.
My first order went astray or missing due to Yodel not following delivery instructions, but I was quickly sent a replacement order.
However Yodel still did not follow delivery instructions as my order was left at the front door ready for someone to steal, when I specifically asked for the delivery to be left through a side gate.
Also no delivery note was left.
22 juli 2024
The goods have arrived but no refund for missing items
The goods have arrived, I ordered 10 packs was noticed by the invoice that I would only receive 6 and be refunded for the other 4, I am still awaiting the refund, I have emailed you but I have not received a response, that is the only reason you have a low score
PeeJay have been in contact it appears my email went in to junk, I received a telephone call from them this morning explaining the refund procedure, all sorted thank you very much for the call, I will definitely use again
19 juli 2024
Antwoord van Peejay Pets Superstore Limited
Good morning Lyn, Thank you for taking the time to leave us some feedback! I am sorry to hear that you have not received a response from us.
I have just checked and unfortunately, your email had fallen into our spam box which is why nobody has replied :(
An email was sent to you on the 22nd of July regarding the missing sticks and outlined how long refunds take, did you receive this?x
Still waiting for delivery
17 juli 2024
Antwoord van Peejay Pets Superstore Limited
Good morning David, thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order as of yet.
Your order was placed on the 17th July and our estimated time of delivery is 3 - 5 working days from placing your order taking us to yesterday.
The tracking of your order shows that is it with Yodel at their depot centre so I will raise a query and find out where your order is!
I was happy to buy some dried dog food…
I was happy to buy some dried dog food for less than the larger suppliers were charging, and hopefully support a smaller company. The postage took a few days, as expected, but I thought the price was quite good and overall it was still cheaper than walking into my local superstore.
4 juli 2024
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing review! We really appreciate it :)
Antwoord van Peejay Pets Superstore Limited
Thank you for the amazing feedback Maggie
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