Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hannah the Customer Support Advisor was awesome. her energy, personality and competence was exceptional. She answered all the questions I had and supported me in resolving my query. I couldn't ask f... Toon meer
Bedrijf heeft geantwoord
My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my retur... Toon meer
Bedrijf heeft geantwoord
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Contactgegevens
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Verenigd Koninkrijk
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Uitstekend
124 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van PenCarrie
Thank you so much for your review. It's great to read that you're happy with the support we provide and found our team to be patient and helpful.
Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
Antwoord van PenCarrie
Thank you so much for your review. It's great to read that you're a happy customer of ours and you're happy with the support we are providing. Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
Tracy Saxby call back
Tracy Saxby
Helped us with a call back after no pick up on a call to pencarrie
Amazing customer service and help through out the whole process.
9 juli 2025
Antwoord van PenCarrie
Thank you so much for your review. Great to hear that Tracey provided the level of support you expected.
Kieran
Head of Customer Support 👕
Sarah is a SuperStar and Always goes…
Sarah is a SuperStar and Always goes out of her way to offer up a Solution.
8 juli 2025
Antwoord van PenCarrie
Thank you so much for the review! We're thrilled to hear that Sarah has been such a superstar and consistently goes the extra mile to help.
Kieran
Head of Customer Support 👕
Amazing Customer Service
Sarah was extremely helpful and knowledgeable. She dealt with my query quickly and efficiently. I cannot praise her enough - so Thank you Sarah!
3 juli 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your lovely review. We're delighted to hear that Sarah was able to help so efficiently and made such a positive impression.
Kieran
Head of Customer Support 👕
Thank you to the entire Pencarrie team…
Thank you to the entire Pencarrie team for your years of exceptional service to our clients—special shout-out to Sarah, who is always available to help and guide. I also love to hear about the charitable activities that she organises. Kind regards, Darren
7 juli 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your kind words and for taking the time to leave a review.
Sarah will be delighted to know her efforts are appreciated, both in supporting you and in the charitable initiatives she’s so passionate about.
Kieran
Head of Customer Support 👕
Sarah from customer service is…
Sarah from customer service is brilliant. Always helps me immediately with product chasing and pricing
3 juli 2025
Antwoord van PenCarrie
Thank you so much for your kind words! We're delighted to hear that Sarah has been such a great help. It’s great to know you’re getting the support you need.
Kieran
Head of Customer Support 👕
fab service
fab service, fab people
Tracy Saxby is a absolute star , but
kelly
sarah
sharon, are not far behind her
3 juli 2025
Antwoord van PenCarrie
Thank you so much for your review – we’re thrilled to hear you’ve had such a positive experience, and we completely agree – Tracy is a customer hero!
We’ll make sure your kind words are shared with Tracy, Kelly, Sarah, and Sharon. They’ll be over the moon to know they made such a great impression.
Kieran
Head of Customer Support 👕
Hayley was very understanding and…
Hayley was very understanding and efficient over a delivery issue I was having with DPD and solved my problem as quickly as possible, thankyou Hayley!
2 juli 2025
Antwoord van PenCarrie
Thank you so much for your kind words! We're really pleased to hear that Hayley was able to support you so efficiently and resolve the issue with your delivery. We'll make sure your lovely feedback is passed on to her.
Kieran
Head of Customer Support 👕
Great company
Great company! If you ever need anything that isn’t on their website the customer service team will always try and help you! Outstanding supplier who I will continue to use!
Special mention to Sarah in customer service I have had the pleasure of her picking my return/faulty product emails and also my emails to try and find me some different products that I can’t find listed on the web and she has always gone above and beyond to help me find an alternative for my customers!
Look forward to working with pencarrie for many more years.
30 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your kind words! We're absolutely thrilled to hear you've had such a positive experience with our team and especially with Sarah. She’ll be delighted to know her efforts haven’t gone unnoticed.
It’s always our goal to go the extra mile to support you and your customers, whether that’s sourcing alternative products or resolving issues quickly.
Kieran
Head of Customer Support 👕
Since Brexit
Since Brexit , we had our difficulties but must say that Pencarrie handled the several situations and Customs directives with patience and correctly delivered all the paperwork accordingly to date.
To mention, Tracey Saxby was always exceptional and went out of her way many times and when she was not around, she made sure that her colleagues follow suit , which they all did with distinction.
26 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for taking the time to leave such a thoughtful review.
We’re pleased to hear that our team and particularly Tracey have been able to support you through the changes. We'll make sure your kind words are shared with her and the wider team it means a great deal to them.
Kieran
Head of Customer Support 👕
Great company offering everything you…
Great company offering everything you need at the click of a mouse or you can call them and speak to their highly experienced sales staff. I had a last minute urgent order for a large number of premier aprons. However, every wholesaler in the UK was waiting for stock. I spoke to Sarah at Pencarrie and out of all the wholesalers, she was the only one who gave me a great alternative to offer my customer. They supplied a sample the next day and after checking it out, the customer prefered it to their initial choice!
Moreover, all of my orders so far, have been delivered next day. You can't really ask for much more from a supplier imho.
19 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for the fantastic review – we’re over the moon to hear this! Sarah will be especially chuffed to know she was able to help turn things around with a great alternative. It’s brilliant to know the customer ended up preferring it too – win-win!
Kieran
Head of Customer Support 👕
Alex took my call
Alex took a call from me and she was really helpful with a minor fault with a T-shirt.
I would normally discard the very occasional faulty T-shirt for eco reasons as much as my own admin time. But I needed a replacement very quickly and it was sorted. Pencarrie certainly go an extra mile when it comes to service.
25 juni 2025
Antwoord van PenCarrie
Thanks for your kind words! 🌟
We're really pleased Alex was able to help get that sorted quickly for you. We completely understand wanting to avoid waste, and we're glad we could step in when you needed a speedy replacement. It means a lot to hear that you feel we're going the extra mile that's exactly what we aim for.
Kieran
Head of Customer Support 👕
Great Customer Service
I can not praise Sarah too much. She was so helpful and went out of her way to explain everything as simple as possible with patience as I’m not the best at navigating websites.
25 juni 2025
Antwoord van PenCarrie
Thanks so much for the lovely review!
Sarah will be over the moon to hear this. She’s brilliant at making things simple and stress-free, and we’re so glad she could help.
We’ll make sure she gets the praise she deserves! 🎉
Kieran
Head of Customer Support 👕
Industry leader in service
Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our business can offer a competitive service. Sarah and the entire customer service team are great, and Annabelle works hard to get us the best deals. Overall a great company, sets the standard on how to deal with clients.
24 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you for your kind words and ongoing support over the past 10 years. We're thrilled to hear that Sarah, Annabelle, and the team have made a positive impact. It means a lot to know our service helps your business succeed. We really appreciate your feedback!
Kieran
Head of Customer Support 👕
The service is exemplary …
19 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your kind words and 5-star review! We're delighted to hear you found our service exemplary, it's what we strive for every day.
Kieran
Head of Customer Service
5* Customer service Team
Always get the best service From Pencarrie, Friendly staff. Next day service and a wide range of items
3 juni 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your kind words! We're delighted to hear that you consistently receive great service from our team it's exactly what we strive for. Our friendly staff and next-day delivery are part of our commitment to making your experience as smooth and reliable as possible.
Kieran
Head of Customer Service
Simply the best!
Wow! Pencarrie and all their staff are AMAZING. Our delivery didnt arrive today which was very important. Pencarrie acted immediately, ensuring our delivery was returned as we had ordered. They are also refunding our special delivery charge as well as offering a seperate gesture of good will - none of which was asked for.
Our family business have used PC as our preferred supplier for the last 5 years plus. We highly recommend their service. We always have fun on the phone and they ALWAYS go above and beyond.
A special mention for Sarah, she has me in stitches and is SIMPLY THE BEST!!!
Nothing is ever too much of an ask and she ALWAYS go that extra mile. Thank you from us at TwentyTwelve x
22 mei 2025
Review zonder uitnodiging
Antwoord van PenCarrie
Thank you so much for your wonderful review! We’re thrilled to hear that the team – especially Sarah – made such a positive impact and could put things right so quickly for you. It’s always a pleasure supporting your business, and we truly value the relationship we’ve built over the past five years. Your kind words mean a great deal to us all at PenCarrie – thank you again from the whole team!
Kieran
Head of Customer Service
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