Pense Reviews 222

From the very first phone call chat about what was best for my personal circumstances to the very last details the service was the best I've ever had
Thank you

Since I started dealing with Pense arranging my Annuity policy, I have found the team very capable and fairly quick at dealing with any issues that arose. The girls Chloe,Amber, Lauren and Liv have all been very helpful and kept in contact regularly with me during the transfer process. I would highly recommend Pense to sort your pension out

Pense was recommended to me and I'm so glad they were, Ross talked me through the whole process in detail and made sure i understood everything. His telephone manner is excellent and made me feel relaxed and confident that i was doing the right thing. Moving my life savings was a huge thing for me but Ross made it easy and worry free. It's also good to know that he is there at the end of the phone if i need him.
I would also like to thank Lauren too for confirming that everything is in order and ensuring that i am happy with the service they have provided. I highly recommend, they are a great team.
Andy Fifield.

As someone very new to pensions and completely bamboozled by what was available, the guidance, knowledge and support from both financial advisors Ross and Kirk, and great follow up and attention from Amber and Lauren was exemplary. The detailed choices were carefully explained (and more than once!) I did not feel rushed and I was not pushed into anything I did not understand. Pense certainly made something that I was dreading starting much smoother than I imagined, and I would highly recommend (in fact I already have!)

When dealing with Pense they were very professional and the advice they gave was very good at no point did i ever feel pressured into making a decision. Pense were dealing with my pension company who were taking so long in getting the information to Pense. They kept me updated regularly on why it was going so slow. Once all the money had changed hands and i thought all was done i got an email from Pense saying that they had raised a complaint about how slow it went and my Pension provider said they would send me £100 in way of a compensation. I thought that was very god as i never asked them to do this. I would use Pense again and i would recommend them to any body

Pence were extremely helpful, professional and tenacious about sorting out a problem I had. Staff at pence put a lot of effort into that and went above and beyond. I cannot praise them enough.

Appaulled at endless phone calls, text and emails. STOP IT NOW or i shall reprt you to the F.C.A

Pense were a great company to work with. They communicate extremely well. Almost daily communication with their admin team. I did experience issues with some of my pension companies and they were great in helping with advice and guidance on how to deal with them. Their advisers speak in a language anyone would understand. I highly recommend Pense

I found James, Lauren, Chloe and Katie very professional, experienced and friendly.
The whole process went very well and I was particularly grateful for the regular updates Lauren gave.
I would highly recommend this service - great value for money.

Stanley Bolden

The advisor Ross and his admin team delivered
A faultless process from start to finish. All follow ups were exactly as promised . What I thought was going to be a difficult task was turned into simplicity by their expertise . Thank you

I was very happy with the service that I received from Pense, from start to finish they provided me with a very professional service, in setting up my annuity. My advisor Kirk and the admin team were a pleasure to deal with, making the transition from my pension as smooth as possible.

From the initial contact to the team that kept me informed every step of the way, Pense were a delight to deal with. I would recommend them with no hesitation.

Pense is an Excellent company to deal with, everyone I have dealt with have been first class, any questions asked answered the same day.

My account manager and all staff I have been in contact with at Pense, have been efficient and professional. I was kept informed at each stage of the process.

Penske explained the process really well, and sent all the paperwork for me to fill out really quickly. While the paperwork was being processed they kept me well informed, and answered any questions I had in a timely and thorough manner. Once my pension was paid out they made sure all the paperwork was delivered to me. I can’t recommend them enough.

Second time used, process made easy , kept up to date of all progress, simple and easy to get through, would definitely recommend , thanks to russell, lauren and all i dealt with through the process.

I had an issue with my company pension that I was about to start claiming. It was not what I had signed up for and it no longer met my requirements at the point of retirement. The process of talking to the adviser and working out my options was very stress free. The result was just right for me, my wife and family

I received very good advice & an excellent service. Everyone was very pleasant to deal with, they kept in constant contact keeping me up to date with progress. Even after the pension payments were completed they went above & beyond getting me compensation for a pension provider being too slow to pay out. I would not hesitate to recommend Pense.

Chloe was very good had all information I needed quick in responding

From start to finish I can’t praise PENSE enough. The staff were extremely knowledgeable but really approachable and friendly at the same time. Setting up my annuity was straightforward and efficient.