Pense Reviews 222

Annuity purchase from L&G

Very happy with my experience and the service from Russell Flannery and the team at Pense. I admit that I'm not the easiest client but Russ was incredibly patient during the initial stages and helped achieve a great rate from L&G for the type of annuity I was looking for. Once we "pushed the button" Amber Garner took over the application and managed the process from start to finish. Amber looked after the application itself together with organising transfer of funds from my pension providers. Regular email updates ensured I always knew what was happening throughout the process and Amber responded swiftly to any and all of my many queries. I couldn't ask for more and am happy to give a 5* review to Amber, Russ and the team at Pense.

Absolutely Brilliant from start to finish.
Would highly recommend
Thank you
Sean

You've got to trust a company that is going to deal with your pension and I would recommend Pense. They are very professional and always responded to e-mails.

Pense were very helpful, Chloe and Amber kept me updated from the start to completion. I would definitely recommend Pense to anyone thinking about retirement.

Very good service, and always keeping me up to date. highly recommended.

Pense was very good and lots of good updated info. Overall time was about 3 months as one my pension providers dragged there heels. But once clear very swift.

Pense were highly professional throughout the process. They kept me informed frequently and the end to end process was very smooth. Pense made a process that for the lay person can be complex and daunting, and managed the complexity, allowing me to proceed with confidence. They are also commercially competitive. My experience has been great and I have already recommended them to a friend.

5 minutes post an online enquiry, which did give me the info I wanted, I got a call from them.
On looking more closely at the page, I had given "permission to be contacted" this is why I am reluctant to give out details.
Please make "no contact" the default, if folk want a call they will ask.
The online calculator is good and works ,although a £2,495 (2.5%) advice fee for a draw down service seems steep.

I recently purchased an annuity with them and they kept me informed every step of the way and even got me compensation from my previous provider after they dragged their heels and delayed things. I would highly recommend them.

I approached Pense because I was unhappy with the lack of support and advice I was receiving from my existing Pension Fund Provider. The contrast when dealing with Pense was immediately apparent. Excellent advice, professional service keeping me fully informed at all stages of the transfer of my pension fund to Aviva. I cannot recommend Pense strongly enough. Particular thanks should be given to James Allott, Amber Garner and Chloe Watt. Thank you so much. I look forward to working with you in the future. I am now so much more confident about funding my retirement. Thank you again. Mike.

Throughout the process Kirk, Chloe and Amber kept me regularly informed, never rushed me and made the process smooth and quick. Couldn't praise Pense and those above I dealt with highly enough.

I found Kirk very informative and Amber kept me up to date on progress frequently.

Everything went through more quickly than expected, including transferring funds from one provider to another, making sure I didn't have to dip into savings before the first month's annuity payment. Thanks!

I enjoyed the fact that their fees were clear and upfront. Their representative spent time discovering what my needs really were and presented a package of advice that fully met my requirements.

Excellent service
Efficient and helpful informed at every step by Amber Garner easy to talk to nothing to much trouble .
Thank you from M&S Biggs

This is the second time i have used Pense to arrange my Anuity for me.
I was very pleased the the way they kept me informed all through the process. Amber was excellent. Very professional and friendly

Having received a lot of pension 'advice' from other providers, Pense were recommended to me. Whilst I hadn't previously heard of them, any apprehension was quickly dispelled by their professional and friendly service.
Amber was a godsend in dealing with SJP and her diligence ensured those funds and two others were transferred with no effort on my part, keeping me informed at every step. I wholeheartedly recommend their service.

Excellent service . I was kept appraised at all levels of the pension transfer. Communication five star . James Amber and Chloe looked after me very well. I highly recommend Pense.

I was a bit unsure at first as I hadn't heard of Pense. However I found them very good all the way through the process. Pense pride themselves of customer satisfaction.
Amber was really good, as always there for any questions or issues, and took full responsibility securing my pension policy on my behalf.

I would highly recommend using Pense !

We cannot praise this company enough. We dealt with James Allott, who was so helpful & knowledgeable. Time & effort wasn't an issue. He couldn't better the deal we already had with a guaranteed annuity rate, but if we need any financial advice in the future Pense will be our number one choice. In this day & age of scams galore, it is so nice & reassuring to find someone so honest & trustworthy. Thank you.

Excellent advice, clearly explained from Russell regarding transferring an AVC fund I had to get the best annuity currently available. Once I gave the go ahead, Amber guided me through the paperwork and all went through efficiently and surprisingly quickly. I can highly recommend using Pense's services.