Pense Reviews 223

The team at Pense could not have given me any greater service than they did when cashing in and reinvesting my pension pot.
My personal advisor, Kirk Yeomans, was very informative about my various options and clearly had my best interest in mind. I also can't praise Amber Garner highly enough, every time she said she would email or telephone me she did and exactly on time. Amber kept me up to speed every Friday with an update.
Totally first class old fashioned personal service, very rare!

A pain free process to arrange my annuity right from the initial conversation with Russell Flannery and decision making as to which option to take through to the excellent administration by Amber who kept me up to date with the process from start to finish. I’m a very satisfied customer.

Cant praise Amber and Russ enough, went the extra mile, always kept me well informed throughout the process.
I highly recommend Pense, they made the whole process hassle free

These guys were much more help in a couple of months than my 'IFA' was in years!
If I could give Caroline and Amber 10 stars I would. 😎

A great company. Everyone is so friendly and helpful, nothing is too much trouble.
A special thanks to Caroline Lee and Amber Garner, for all your help and guidance

Very polite and helpful staff. Great communication from all staff. Would highly recommend

Excellent from start to finish. Communication was top notch.
Would highly recommend

Received an email every week updating me on the progress of my pension
Every one I spoke to at pense were extremely helpful a 5 star review from me

I can't recommend this company enough, from start to finish they showed professionalism from listening, taken time explaining everything, updating at every stage without having to contact them, I personally delt with Amber and it was great to deal with someone so experienced in her job and actually do what they say they are going to do.
I can't thank them enough for a smooth seamless transaction, I can only wish everyone I delt with was as easy, life would be so much simpler.

My contacts Amber and Russell were excellent at getting things done. When my chosen pension provider seemed to be taking longer than expected they followed up with them to see if there was a holdup that can be resolved. I was very pleased with the whole experience.

Initial response to online enquiry was prompt

After discussing my options the recommendations from Russ were clear and understandable

Follow up paperwork was received quickly and the pack was clearly marked to enable easy reading and completion

Amber in the admin team then kept in constant touch assuring me that the pension company was processing my application as quickly as possible

On completion of the overall transaction Amber did a final check to ensure everything was to my satisfaction.

First class service start to finish. I'd highly recommend,

Everyone at Pense were very helpful and explained everything that was happening.
They kept me updated at all times and made the whole pension journey straightforward.
They were also very patient and answered any questions I had.

I was looking online at options for taking my personal pensions. I have relocated and am not currently working. I received an immediate call from Pense and then follow up communication relevant to my particular circumstances. I spoke with financial advisors Russell and James. Following my decisions the administration was carried out by Amber. I have felt fully supported and informed throughout the whole process.
Great job team!

I must commend pense,especially amber,who has worked tirelessly to fix my four annuities together and always kept me informed along the way.

Richard

Both Caroline and Amber have sorted through two pension funds for me. Caroline started the ball rolling with alternative figures to utilise the money in the best way for me. Once that was done then Amber took over with the documents etc keeping me informed regularly until the funds were all sorted. Amber kept on with it until she nade sure that I had my policy docs and funds starting. Overall BRILLIANT Service all the way through. Definately would recomend PENSE, Caroline and Amber to anyone trying to sort out any pension funds..

Caroline was very friendly, highly. informative and guided my needs with her best intentions, explaining clearly anything I didn't understand. A lovely lady.

From having no idea how to start and being quite nervous who to trust. I checked trust pilot and read really good reviews about Pence. From my experiance they were absolutely spot on. I spoke to Russ originally who knows his job inside out. Very friendly and helpful. Who arranged my annuity and passed it on to Amber who kept me fully up to date with all the information. Now completed more than happy with their service can be trusted with your nest egg. They do all the work expertly and quickly.
Many Many Thanks Pence
Sue and Peter Todd

Superb service from Amber and the team will be using you guys again in the coming years

Your help was invaluable as alot of companies did not want to help me due to the size of my pot.
You was always available either by phone or email so many thanks
Xx John florek

Practical straight forward advice,easy to understand and smooth transaction.