Perkbox Reviews 2.607

Helpful, friendly staff. Dealt with my query quickly and found a solution for me.

Rachael was really helpful

Super easy platform with very helpful customer service support. Lots of options to choose from. You need to read the terms and conditions of the products / gift cards carefully though.

At first it was hard to get hold of anyone has I was talking to the robot and I didn’t think it was relaying my messages finally got the message from Jemma and she was very helpful and sorted my problem out in no time. Thank you so much for your help. She was lovely

After an issue with using a b&q gift card I bought through perkbox their customer support made an extra effort to get me a refund through the card provider, saving me some hassle.
All other perks I have used with them have been good experiences as well.

I had a problem finding one of my vouchers that hadn't been cashed. The problem was resolved within one day of my enquiry!

Great offers on the platform. Moreover, I was in touch with Jemma from support team regarding a technical issue - Very prompt and approachable. Excellent support team with a strong customer focus.

Used it for a year, staff lost interest very quickly and it was a complete waste of money. Would not reccomend. Customer service was awful. They charged us for another year even though we hadn’t used it. AVOID!!

Huge thank you to the entire team for such outstanding service! It's rare to see such consistent customer service, every single person who helped was friendly, attentive, and genuinely went above and beyond. Truly appreciated.

Helena from Perkbox was super helpful in getting me the much needed help and support on a refund.

Great service from Robert! I love Perkbox anyway as use it all the time to save on my supermarket shops - but I had an issue with one of my gift cards and Robert was great, he got it sorted and a refund to me really quickly. Superstar service!

Robert was very helpful in resolving my query. He kept me fully updated and was very speedy to respond to my emails. Thank you!

Perkbox is an excellent organisation that offers great deals and experiences. At a time when the cost of living is biting it's reassuring to have apps like Perkbox which help buffer things. I often check it to see what's available. I would recommend it.

Worst experience ever!
I purchased a Gift Card from them to use on a shop, to realise after that unfortunately it won't work with this shop. I have requested the cancellation/refund minutes after paying just to be told that by clicking "Pay" I accepted the terms that they will not do any refunds.
UK laws protect customers from this kind of bullying from companies, because the rights would not be equal.
After escalating this for over 1 month, I finally got the refund approved, once I said I will take this to court.
The worst customer experience ever, they do not have any email/phone available for complains or escalation. Everything goes on a stupid chat where they only answer when they want.
In the UK, online gift card laws state that customers have a 14-day cooling-off period to cancel their purchase if the card has not been used. Sales of this kind are known as ‘distance selling’. No platform should impose a non-refundable term.

I'd lost the link to the voucher I had cashed out. Having contacted customer services, the issue was resolved within minutes and a new link supplied. Thank you so much for your prompt response and quick action

I purchased a £25 JD Sports gift card through Perkbox on 23/12/2025 as a Christmas present. When the recipient tried to use it, the voucher showed as expired with no balance, despite never being used.
I contacted Perkbox on 9th March, and an agent (Sophie) advised that a replacement voucher would be issued. Since then, I’ve had no response. I have followed up twice – on 17th March and 20th March – and still nothing.
What makes this even more frustrating is that there is no contact number anywhere, meaning I cannot speak to an actual person to resolve what should be a very simple issue. I’ve had to rely solely on messages that aren’t being replied to.
This situation has become genuinely embarrassing, as the voucher was a Christmas present and months later it still cannot be used due to an error on Perkbox’s side. The lack of communication, the lack of customer support options, and the failure to resolve the issue are extremely disappointing.
Still waiting for a replacement voucher or even an update.

Helena has been helping me with issues with my login for Perkbox. She was very helpful, friendly and knowledgeable. The problem was fixed and I can enjoy my Perkbox benefits again. Thank you Helena :-)

Rachael sorted the issue efficiently thank you .

This is an absolutely awful company to deal with, they fail to respond to your query, they don't have a telephone number, their management is poorly organised and dysfunctional.

In all of my communications it either comes down to I am the problem or you are either ignored or they fail to respond at all. We have just had our renewal through! We won't be coming back. Lets wait for them to see this and actually respond - Cowboys!

*Update* - They clearly do not like bad reviews and have flagged this as needing more information as they suspect it is non genuine! Let’s see if they actually respond and want to deal with the issues rather than pass blame and ignore clear breaches of their own policies!