PethstoreReviews 

Bought two Robes, that i got personalised. Ordered them on the 14/07/25 and got them delivered on 16/07/25.
Absolute brilliant service! Fast delivery! Great Quality! Exactly what the description say!
Highly Recommend!
⭐️⭐️⭐️⭐️⭐️

Met jordan at the royal Cornwall show this weekend and brought 2 robes. My friends then seen them after my swim and ordered online

Love the free embroidery he offers and the size of the robes are amazing being a bigger lady

Definitely the best towel changing robe I’ve owned and not the most expensive either with the BOGOF deal

Keeping my eye out for the leopard print ones to come back in stock

5 star

Best robes ever and the custom service is amazing, had an issue with my address and jordan reached out to check as I didn’t out a house number

I’ve since brought them as gifts because of the free customisation

Thanks for being great

Jason

Terrible customer service. Order never arrived, all emails were ignored. After several Instagram messages the product arrived 3 weeks late with no apology.
Products themselves are fab.

These are really great, currently in Greece and they’re perfect when you get out of the pool. Dry really quick. Highly recommend

Ordered a change robe/towel and it arrived within just a couple of days. I have used it a few times, it appears to be good quality.
Price is reasonable for what it is.

Great communication quick delivery they are lovely and soft plenty of room to change under

Can’t fault our robes, both the wife and I are really happy with ours, and, with the added bonus of having our names on them, my wife can’t pinch mine. Lol ideal for my camping trips too👌

Birthday gift for my cold water loving mates. They said the towels were super soft and they love them. Fast delivery too.

Ordered and received another two of these robes! (Already Purchased some for family over Christmas). Excellent quality and great for those doing outdoor and water activities. We use ours when we go off in our campervans as great going to and from the shower block and also at home! Good delivery too!

Ordered two kids robes on the 4th May. Reviews all said they got it within 24hrs of ordering. I'm in the second week of no robes, I requested several times tracking details kept being told I'll get them but never did. Got an email to say delay In robes but that was for adults not kids, people who had delayed on adults look like they have received thiers now, I still haven't received my kids robes. Now saying the colour I ordered is out of stock but on the website it's in stock (adults yes says out of stock) not kids which I ordered.
Now asking for a refund ... Silence...

Please don't waste your money trying to support this company.
I ordered on 29th April, kept checking tracking, but no joy! Did webchat, constant fibs. Now trying to blame Royal Mail.
They really cannot cope with orders why state on website fast delivery!

Jordan is an absolute legend! His robes are bloody wonderful and his customer service is fabulous.

I ordered what I thought was a blue and teal bogof offer with our names on. We were going to be so fancy - wet, but fancy! Then the order said only 1 robe. Yikes, thinks I and I send an email to ask what was probably a really stupid question. I needn't have worried as Jordan confirmed that two robes were ordered - hurrah!

Our package was sent so quickly with minimal fuss, brought by Dave the postie (cheers Dave). It was only then that I realised that my teal robe had defaulted to a grey one with no name.

I had a play with the website and found that it kept doing that so I sent an email to Jordan to let him know that we were happy with the robes but mine had defaulted to grey and the website may be hinky. The response was oh no! How can we fix this for you? I am sending you a teal robe.

And he did, he sent me a teal robe. He didn't need to, but he did to make me happy. And that is great customer focus.

Thank you so much 😊

Have given 2 stars as item ordered has arrived today 26th, ordered 16th… it is good quality however customer service has been poor hence the lower rating for the company.

I sent a message via chat on the website on Thursday 24th April to advise that I had not been sent any tracking details for my order which had not arrived, I was mindful that we had had a bank holiday weekend which could have hampered delivery.
The owner said he would check with Royal Mail the following day.
On Friday 25th I made contact again and I asked that my order be cancelled, as I had checked the website which showed my order was “unfullfilled” - I was told my order had been posted on 17th April, and Royal Mail had said it “was out for delivery” and again I asked for tracking details. I was told they would be provided after he had dealt with Royal Mail collection that day…. I heard nothing further.
My parcel, arrived today (clearly not out for delivery yesterday) and surprise surprise, it had been sent by Tracked 24 postage. I have used the tracking number on the parcel and have proof that this item was only posted yesterday. I am not impressed at being lied to and I will not use this company again.
Message to owner, honesty is always the best policy even when you have made a mistake!

Ordering was easy and the colour range brilliant. But what has made these a game changer for me is the coverage and the microfibre towelling ability to soak up water. This is simply the best changing solution I have had in all 60 of my years. Customer service excellent also.

I have 2 of these robes myself but recently bought one for my 94 year old friend who was struggling to dry herself after a shower. With the robe, she can pop it on, and wallow in comfort whilst drying off and have life a little bit easier. I cannot rate these robes highly enough and the customer service is fab!

Ordered a robe for daughters Xmas present on 29/11/24. Website said 2-4 business days delivery. Now 3 weeks later robe still not arrived. Contacted owner a couple of weeks ago who said item would be shipped following day. Requested tracking link but this has not been provided. Also requested a refund but he says item already shipped. Don’t believe it’s been sent as item still showing as not shipped and no tracking to prove otherwise. Very disappointed. Avoid.

I bought the bogof microfibre robes and the two robes embroidered with my name arrived in 3 days.
They are nicely made and great for at the pool where I'm glad I don't have to hold a towel round myself any more.

Absolutely perfect. Let's just say that I'm a big lad....... I was concerned that this would be a bit on the snug side like other similar products I've tried. It isn't. It's a great size for all and looks to be very well made. Thank you

I very rarely write a review but I have been so impressed by this company that I wanted to share my experience. The robe (teal microfibre) is fab - super roomy for changing and longer arms so there’s no danger of flashing through the arm holes ☺️ Customer service was excellent - I mistakenly ordered the robe twice so contacted the company via email and kept my fingers crossed. I received an almost immediate response - very courteous and very helpful. The issue was resolved and I was promised my robe the following day. It arrived promptly and I love it! Thank you Jordan at Pethstore!