We bought the Innopet Comfort AIR ECO | All-Terrain Dog & Pet Stroller for our 10yr frenchie who has IVDD bit still loves going on the beach and in the sea when he can. It is absolutely amazing and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Toon meer
Bedrijf heeft geantwoord
My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience with Pets Own Us. The price was great, and getting 10% off was an added bonus! POU were fantastic to deal with, with very prompt and helpful replies via their WhatsAp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
4,9
Uitstekend
174 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely family business and readily…
Lovely family business and readily available to answer questions by phone.
15 juli 2025
Antwoord van petsownus.co.uk
Hi Vernon,
Thank you for the kind words — we really appreciate you taking the time. Glad we could be there when you needed us!
Warm regards,
Pets Own Us Team
PetsOwnUs were a great store to buy from, I’d highly recommend them
PetsOwnUs were super helpful before I made my purchase so I had confidence they were a safe company to buy from.
I had a few questions re: the most suitable stroller for my dog and the company responded promptly to emails and were helpful.
I opted for the Innopet Monaco which I am delighted with. It arrived promptly, with good communication from the courier company. It was well packaged, and was easy to put together myself. Just pay attention to the arrows on the wheels and put them on the right way round. I’m very pleased with the quality of the stroller, and my dog is very happy and relaxed in there. The stroller has a zipless closing system which is really handy and really quickly keeps the dog secure. The 2 drink cup holders are really handy and the additional box between the cup holders is really handy too for phone, dog treats etc.. The stroller is very easy to fold up and easy to fit in the car.
The slide out shopping box/bag under the stroller is So handy.
This stroller has great ventilation panels, which dog can easily see out of and feel to fresh air even on a warm day.
My dog is a Tibetan Terrier, and the Innopet Monaco is the perfect size for him. He can easily turn around and lie down. The stroller is very stable and well made and I feel my dog is very safe in there. I’m very pleased with my purchase and it was very fairly priced at PetsOwnUs. I would highly recommend this company and they do seem to stock several ranges of high quality dog strollers, so I think there is something for everyone on their site.
7 juli 2025
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Ali,
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your Innopet Monaco stroller and that it’s a great fit for your Tibetan Terrier.
We’re glad our team could help you choose the right model and that the stroller’s features — like the zipless closure, handy storage, and ventilation — are working well for you. It's always great to hear that both pet and owner are pleased!
Thanks again for recommending us — we really appreciate it.
Best regards,
The PetsOwnUs Team
I love my Sleepypod bag
I love my Sleepypod bag. The colour I wanted was a longer delivery but I was informed up front if this and updated about its arrival, which was a little quicker than anticipated. The quality exceeds expectations. Despite all the safety aspects, it’s still very lightweight. Will be getting another for my other cat and the Go bag!
25 juni 2025
Antwoord van petsownus.co.uk
Hi Janet,
Thank you so much for your kind words! We're thrilled to hear that you love your Sleepypod bag and that the delivery updates were helpful. It's great that it arrived a bit earlier than expected too! We’re excited to hear you’re planning to get another for your other cat — they’ll be traveling in style. 😊
If you have any questions about the Go Bag or need assistance with your next order, feel free to reach out.
Warm regards,
The Pets Own Us Team
Ageing pooch
I was looking for a buggy for my ageing lab as she suffers with arthritis & can only go short distances. I had been recommended the innopet Hercules 2.0 buggy, my choc lab fits in comfortably however she is too nosy to lay down properly! The 2 straps for harness fastening are great & the wheel at front is great for getting up & down pavements.
It isn't the cheapest however I find for my dog it's brilliant 👌 oh & a bonus is the rain cover for our lovely English weather! I did buy another cheaper buggy & sent it back as it was useless & not as good as this 1. Yes I would recommend the cost x
28 juni 2025
Antwoord van petsownus.co.uk
Hi Tracey,
Thank you for your lovely review! We're so pleased the Innopet Hercules 2.0 is making outings easier for your lab and that it's proving sturdy, comfortable, and practical – especially with that bonus rain cover!
We really appreciate your recommendation and are glad it's been worth the investment.
Best wishes,
Pets Own Us Team
Fantastic product
Fantastic product.
Speedy delivery.
Great value.
Love the free added bonuses of the waterproof cover and travel pet bowls.
Highly recommend Petsownus
25 juni 2025
Antwoord van petsownus.co.uk
Thanks so much, Ryan! We're thrilled you loved the product, speedy delivery, and the bonus extras. We really appreciate the recommendation! 🐾
Absolutely brilliant customer service…
Absolutely brilliant customer service and the product is extremely well made and easy to use.
Highly recommend this company, its how customers should be treated.
11 juni 2025
Antwoord van petsownus.co.uk
Hi Jill,
Thank you so much for your kind words! We're thrilled to hear you’re happy with the service and product. Your support means a lot to us! 😊
– The Pets Own Us Team
Great product
Ordered one day arrived the next ! Brilliant service . Very well made dog buggy .
9 juni 2025
Antwoord van petsownus.co.uk
Thanks so much, Rita! We're thrilled you love the dog buggy.
The Pets Own Us Team
The purchase was easy and the service…
The purchase was easy and the service was fab. Love the item. Was a bit concerned about the size for our dog but was unfounded.
20 juni 2025
Antwoord van petsownus.co.uk
Hi Michael,
Thanks for your review! Glad to hear the purchase was easy and the item worked well for your dog. Let us know if you need anything else.
Best,
The Pets Own Us Team
Purchase of a Chinook dog stroller
Recently purchased, so have not had a chance to use the stroller yet, but I have no doubt it is up to the job, very pleased with the look and easy to assemble. Looking forward to using it in the future.
18 juni 2025
Antwoord van petsownus.co.uk
Hi William,
Thank you for taking the time to leave a review! We're delighted to hear you're pleased with the look and ease of assembly of your new Chinook dog stroller. We’re confident it will serve you and your pup well when you get the chance to take it out for a spin.
If you ever have any questions or need support, feel free to reach out. We hope you enjoy many great adventures ahead!
Warm regards,
Pets Own Us Customer Care Team
Excellent service
Excellent service , very responsive - deliveries great and efficient and communication was brilliant - I made an error with ordering and they adjusted right away! I would highly recommend and the crate is high quality ! my cat is now ready for travel
4 juni 2025
Antwoord van petsownus.co.uk
Hi Rania,
Thanks so much for your lovely review! We're glad we could quickly sort out your order and that you're happy with the crate and our service. Wishing you and your cat safe travels!
– The Pets Own Us Team 🐾
The service was excellent
The service was excellent, both from speaking to the company over the telephone and then ordering the stroller on their website, which arrived promptly and was well packaged.
16 juni 2025
Antwoord van petsownus.co.uk
Hi Lisa,
Thank you for your lovely review! We're glad you had a smooth experience and that your stroller arrived promptly and well-packaged. We appreciate your support!
Best regards,
The Pets Own Us Team
Rolls Royce of dog prams
We considered many makes and were drawn to your product. We were delighted when we received the pram which almost sprang out of the box. It is beautifully made and would suit a baby never mind a dog. It is of fantastic quality and so easy to use. Thank you for helping us as our dog has o broken leg and will be unable to walk for a long time. It is much admired
12 juni 2025
Antwoord van petsownus.co.uk
Dear James,
Thank you so much for your glowing review – calling the Beberoad T3 PRO the "Rolls Royce of dog prams" truly made our day! We're thrilled to hear that it exceeded your expectations right out of the box and that its quality and design impressed you.
We're especially glad it’s been a help during your dog’s recovery. Wishing your pup a smooth and speedy healing journey – and plenty of happy strolls ahead in comfort and style.
Thank you again for choosing Pets Own Us!
Warm regards,
The Pets Own Us Team
Customer service was responsive and…
Customer service was responsive and helpful. While it's great that this company manages to import products from Europe, one has to be aware that delivery takes a long time. Would still recommend this company though.
25 mei 2025
Antwoord van petsownus.co.uk
Hi Nicole,
Thank you so much for your kind words! We're glad to hear that our customer service team was responsive and helpful. We truly appreciate your understanding regarding the longer delivery times for our European imports — we’re constantly working to improve speed while maintaining quality.
Your recommendation means a lot to us. Thanks again for your support!
Warm regards,
The Pets Own Us Team
There was a problem with the order but…
There was a problem with the order but they went out of their way to rectify the situation in a very fast and efficient way. Would highly recommend this Company.
3 juni 2025
Antwoord van petsownus.co.uk
Dear Mrs. Brown,
Thank you so much for your kind words and understanding. We're sorry there was an issue with your order, but we're very glad we could resolve it quickly for you. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else, we're always here to help.
Warm regards,
The Pets Own Us Team
Absolutely Fabulous Service!!
Absolutely Fabulous Service!!! Highly recommend Petsownus. The service was impeccable. My initial queries in choosing a dog buggy were answered swiftly and thoroughly, the shipping was prompt and the price more competitive than others. I chose the Innopet Comfort EFA and it is a dream for both me and my boy. I am so happy with my purchasing experience and the end product. Andrea was amazing in helping me select the right buggy for my dog. I will definitely use again and have no hesitation in recommending.
8 mei 2025
Antwoord van petsownus.co.uk
Thank you so much! We're wagging our tails with joy knowing the Innopet Comfort EFA is a dream ride for you and your boy. Andrea will be chuffed to hear she helped steer you in the right direction (pun intended!).
We're thrilled you had such a smooth experience – fast replies, prompt shipping, and a great price? Sounds like we did our job right! 😄
Looking forward to helping you again whenever your next pet adventure rolls around.
Warmest woofs,
The Petsownus Team 🐾
quick delivery quality product order a…
quick delivery quality product order a Innopet mumet but had to return has it was to big. Returned was easy has they sent label and asked when was best day for
pick up
17 mei 2025
Antwoord van petsownus.co.uk
Thanks for your review! 😊 Sorry the stroller was too big, but we're glad the return was easy. Let us know if you need help finding a better fit!
Great customer service
After ordering, I received regular email correspondence around timescale of delivery. After receipt of delivery I needed to return part of my order. This was all arranged for me at my convenience. I would definitely use this company in future. Customer service was excellent
27 april 2025
Antwoord van petsownus.co.uk
Hi Yvonne,
Thanks so much for the 5 stars! We’re really glad everything went smoothly—from your order to the returns. Hope to see you again soon!
Best,
The PetsOwnUs Team 🐾
Thanks!
Thanks to ‘petsownus’ for all your help and advice when I purchased a pet stroller. After filling in a questionnaire, I was given advice on suitable strollers, with further queries answered clearly on the phone. Andrea sent me updates on despatch, and altered my order to include something that I had forgotten. Many thanks!
28 april 2025
Antwoord van petsownus.co.uk
Hi Elizabeth,
Thanks a bunch for the kind words! We're so glad the questionnaire and advice helped you choose the right stroller – and big kudos to Andrea for keeping you updated and sorting out that last-minute addition. Always happy to help! Hope your furry friend is loving the new wheels 🐶🐾
Give us a shout if you ever need anything else!
The Pets Own Us Team
Sturdy pet pushchair
This is a great, well made pet pushchair, easy to put together, my fur baby took to it straight away, would have been 5* but when we received the item there was a part missing ,contacted the company and sent it out very quickly. Would definitely buy from this company again very pleased
13 mei 2025
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thanks so much for your lovely review! We're really glad to hear your fur baby took to the pushchair straight away — that's always the best sign! 😊 Sorry again about the missing part, but happy we could sort it quickly for you. We really appreciate your kind words and would love to welcome you back anytime. Thanks for choosing us! 🐾💛
Antwoord van petsownus.co.uk
Dear David,
Thank you for your feedback. We’re truly sorry for the delay and understand your frustration.
However, we feel a 1-star review doesn’t reflect the full picture or the efforts we’ve made to communicate openly and offer solutions. For clarity, here’s a brief timeline:
11 May – Order placed
12 May – We emailed about the delay and provided an estimated delivery (4–6 June)
12 May – You replied with concern; we responded promptly with clarification
19 May – We followed up with a full apology and offered a refund or to wait (plus 10% off)
You chose to wait, which we appreciate
Given this, we’re disappointed by the review while you're still expecting delivery, despite our transparency and goodwill.
We welcome all feedback, but we also believe reviews should consider the full context. Thank you again — we're committed to getting your order to you as soon as possible.
Kind regards,
Pets Own Us Customer Service Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.