We bought the Innopet Comfort AIR ECO | All-Terrain Dog & Pet Stroller for our 10yr frenchie who has IVDD bit still loves going on the beach and in the sea when he can. It is absolutely amazing and... Toon meer
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Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Toon meer
Bedrijf heeft geantwoord
My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... Toon meer
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I had a fantastic experience with Pets Own Us. The price was great, and getting 10% off was an added bonus! POU were fantastic to deal with, with very prompt and helpful replies via their WhatsAp... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
4,9
Uitstekend
174 reviews
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They canceled my order.
Ordered online with them and had a very strange call from them a few days later.
Next I get a email saying they have canceled the order.
They must not want to sell stuff.
Edit. Thanks for your response 14 months after I posted this.
5 mei 2023
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for your feedback. We apologize for any inconvenience caused by the cancellation of your order. Our team takes fraud prevention very seriously to protect all our customers and our business.
Occasionally, we must cancel orders when our security checks flag potential issues. We understand this can be frustrating, and we assure you it is not a reflection of our desire to serve our customers.
If you believe your order was mistakenly flagged, please contact our customer service team at support@petsownus.co.uk so we can assist you further.
Thank you for your understanding.
Best regards,
The Pets Own Us Team
Just sporty enough for this older lady
Just sporty enough for this older lady
This is beyond perfect and although it's just a little bit short in length and a bit haphazard shuffling on the haunches to turn around and exit the deluxe stroller. Like the transport before it's a matter of adjustment its definitely obviously a much loved design with the way it's all put together and I can't believe that it has genuinely equipped with real tyres and proper inner air tubes the suspension is to die for as my dog Jazz can have a much smoother ride and less of a cellulite busting journey everytime we cross a zebra.
I love the way its enclosed with the different windows and the addition of the wind and terrible weather shield - its for me taking a few extra days and hours to adjust to the speed, agile and lightness of the stroller compared to our first limo (a blue garden utility wagon)
I bought this for a few reasons my jazz deserved a huge present and a great big congratulations present for her remarkable determination and achievement in getting back on her feet and showing me that huge inner smile I had thought we had lost it for good. The other reason is it's guarantee sleek porsche design and it gets me all 007 or is it Knight Rider with Kit the car.
Yes it will cost you an arm and a leg - however how much do we all squander on ourselves - when your mate needs a lift to the park but her legs won't get there and back or she fancies a sit down in Victoria Park by the man made lake you have got to get one of these sporty numbers and then it's not a case of remembering with sadness what she could do now it's a large piece of her world that you can give back to him or her and like me I learnt a lot about this awful hard 12 months that I would be 100% present with my jazz and share the fun with her deluxe sporty number and during her journey through the local parks and not be on my mobile or daydreaming or thinking about the next pc game - it's all about not taking anything for granted and thanks to the staff and the person/people who designed this stroller you made it much easier to get organised and take the lady out of the city and into the countryside for a deserved holiday.
What can I say - I would recommend that you consider after your purchase on a doggie limo that you should have incase of an accident buy the inner tubes and a bycyle pump as they don't provide AA for pets
Brilliant money well invested and hope to not see this falling apart like the previous two wagons in under a few months
Thanks for the help and the smooth error free delivery and I used Klarna perfect for myself with my disability and income.
Regards
Adrian and Jazz
6 februari 2023
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Dear Adrian and Jazz,
Thank you so much for your heartfelt and detailed review. We are delighted to hear that our deluxe stroller has brought so much joy and comfort to both you and Jazz. It’s wonderful to know that Jazz is enjoying a smoother ride with the real tyres and proper inner air tubes, and that the design meets your expectations for both functionality and style.
We understand the importance of a well-made product, especially when it comes to something as precious as giving your beloved pet the freedom and comfort they deserve. Your experience and the joy it brings to Jazz truly embody the spirit of our design and engineering efforts.
We also appreciate your suggestion about purchasing inner tubes and a bicycle pump for unforeseen circumstances. Your insights are invaluable and will surely help other customers make informed decisions.
Thank you for choosing us, and for sharing your journey with Jazz. We’re thrilled that our stroller has played a part in making your outings together more enjoyable and memorable. If you ever need further assistance, please don’t hesitate to reach out.
Wishing you many more happy adventures in the parks and beyond!
Best regards,
The Pets Own Us Team
Excellent company
Excellent company. I recently had to exchange an item and then return it for a refund as i still couldn't get the correct fitting for my little dog. Andrea was more than helpful and there was lots of communication throughout the whole process. Its definitely a company i would buy from again.
12 oktober 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that Andrea was able to assist you effectively and that you felt well-supported throughout the exchange and return process.
Customer satisfaction is our top priority, and it's wonderful to know that you'd choose to shop with us again. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
The Pets Own Us Team
Dog stroller online experience
The website wouldn’t let me pay for the purchase, it took about an hour! So I hope the rest of the experience is a good 1. My Sandy is desperate for a stroller back… as her 1 I purchased form Amazon has broken it’s wheels! I hope I can come back here and write an amazing encounter about this company!
27 augustus 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during the payment process on our website. Your patience and perseverance are greatly appreciated.
We're committed to providing a seamless shopping experience, and we're actively working to resolve any technical issues to ensure a smoother checkout process for our customers. We understand how important it is for Sandy to have a reliable stroller, and we're dedicated to making sure you receive a high-quality product.
If you encounter any further issues or need assistance with your order, please don't hesitate to reach out to our customer support team at [customer support contact information]. We're here to help and ensure that your experience with us is a positive one.
We look forward to hearing about Sandy's new stroller and hope you'll be able to share an amazing encounter with our company soon.
Best regards,
The Pets Own Us Team
I’m always cautious when buying from a…
I’m always cautious when buying from a website i have never heard of. I always check reviews on here in the first instance. I made my purchase from this site and I couldn’t be happier. Super fast communication, fast delivery and lovely staff. The item I wanted was out of stock but they had an alternative and it arrived next day me and my dog are very happy.
28 mei 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
We're thrilled to hear that you had a positive experience with our store. We understand how important it is to feel confident when making a purchase from a new website, and we're delighted that we could exceed your expectations.
We're glad our team could assist you promptly and provide an alternative item that met your needs. It's great to hear that both you and your dog are happy with your purchase!
Your feedback means a lot to us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Pets Own Us Team
Best customer service I've had
I ordered a dog wheelchair and the customer service was beyond fantastic. Instead of shipping straight away, Andrea from Pets Own Us contacted me to clarify my dog's size and weight – and advised us to change the size and refunded us £60 due to it being a smaller size.
The chair is now the perfect size and it was emotional being able to see our dog run again!!
23 februari 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Joseph. Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our customer service. Andrea and the entire Pets Own Us team are dedicated to ensuring our customers receive the best care and the perfect products for their furry friends.
We're so glad the wheelchair is the perfect size and that you were able to see your dog run again. That must have been such a heartwarming moment! Your happiness and your dog's well-being are our top priorities.
If you need any further assistance, please don't hesitate to reach out. We're always here to help.
Best regards,
The Pets Own Us Team
Purchased a cat backpack. Superb service
Purchased a cat backpack. They seem to be only stockist of the brand that is well constructed so you can have complete faith product will not fail. Called to check they had stock. Nice business operator. Very helpful. Arrived via DPD within 48 hours. This is the place to shop if you want high quality and excellent service
17 november 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you are happy with your cat backpack and that it met your expectations for quality and construction.
We pride ourselves on offering excellent service and it's great to know that our efforts are appreciated. It's also wonderful to hear that your order arrived promptly and that our team could assist you effectively over the phone.
Your feedback means a lot to us and motivates us to continue providing the best products and service to our customers. If you need anything else in the future, please don't hesitate to reach out. Thanks again for choosing our store. We look forward to serving you again!
Best regards,
The PetsOwnUs Team
Very impressed…
I'd never heard of this company before,but was looking for a stroller for my cats.I wanted one that they couldn't rip and escape from,saw the perfect one on their website.Ordered it on 17th August,received it today, 19th,much quicker than I expected.Really impressed and so happy with the service.Top marks from me.
19 augustus 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect stroller for your cats and that it arrived quicker than expected. Your satisfaction is our top priority, and we're delighted to know that you're happy with our service. If you have any further questions or need assistance, please don't hesitate to reach out. Top marks from you mean the world to us!
Best regards,
The PetsOwnUs Team
Custmer service as it should be
When a business offers great service often they go unsung I felt I should say that petsownus in my recent translation for a dog stroller performed extremely well.
They are knowledgeable helpful friendly and quick. I will certainly consider using them again if the occasion arises 👍
25 juni 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much Allan for your wonderful review! We're thrilled to hear that you had a great experience with us and that our team was able to assist you effectively. Your kind words about our knowledge, helpfulness, friendliness, and speed mean a lot to us.
We're glad we could help with your dog stroller, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Thanks again for taking the time to share your feedback!
Best regards,
The PetsOwnUs Team
Fantastic service
Cannot praise this company enough the speed of delivery took me by surprise I ordered a pet stroller yesterday and it arrived today Cant thank you enough and customer service so kind and helpful.
The quality of my product is fantastic and I would certainly recommend this company I’m so glad I chose them as been looking for ages for a good quality stroller that didn’t cost the earth so if you need to buy a stroller for your doggie friend do give them a try.
I’m so looking forward to taking my furry friend out in it paws up🐾on this one.thank you so much.
26 februari 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Dear Lynn
Thank you so much for your wonderful review! We are thrilled to hear that you were surprised by the speed of our delivery and that you found our customer service kind and helpful. It's fantastic to know that you're pleased with the quality of your pet stroller and that it met your expectations without breaking the bank.
We truly appreciate your recommendation and are delighted that you chose us after searching for the perfect stroller for your furry friend. We hope you and your doggie have many enjoyable outings with your new stroller. Paws up indeed! 🐾
Thank you again for your kind words and for being a valued customer.
Best regards,
The PetsOwnUs Team
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