PetWorld.ie Reviews 79

Appalling practice should be shut down. Went in there 2 weeks ago and all their fish are diseased and yet they were still selling them without a care in the world , I overheard them speaking to a staff member who seemed concerned and confused as they seemed to be feeding the fish and were shut down by another member they are fine and are just 'adjusting'. The rabbits are confined in small aquariums and one looked very unwell with a visible issue on the eye and yet no concern from staff saying he just always has a 'weepy eye' also counted multiple rabbits squeezed into one glass box and have no doubt there is far more severe negligence behind the scenes as others have also commented in the reviews on how negligent and abusive they are. Lastly, staff were incredibly rude bar whoever was manning the till. Should be investigated and shut down by local authorities. DO NOT BUY FROM THIS SHOP

what the hell is going on with my online order i placed last week not been dispatched even know was in stock and wont even respond to email or wont even answer the phone Order #57490

WARNING!!
I was in there today and asked about guinea pigs. I was told they had two females. I said “excellent” because I have two males, several outdoor hutches, and this is exactly what I’m looking for as part of a long-term project (not breeding for selling).
Immediately, a staff member told me I could not buy them — and that if they knew I had males and females they would have to call the Department of Agriculture to report me.
This store has seriously confused its role. Staff members are not government officials. Refusing a sale over genuine welfare concerns is one thing — but threatening to report someone simply for owning both male and female guinea pigs is completely inappropriate and out of line.
There was no suggestion of cruelty, neglect, or commercial breeding. Just responsible ownership and a long-term plan.

Of note. I've 35 years experience in the pet, aquaculture and horticulture industries.

Very disappointing experience, shame my 9 year son was with me too.

Gerard from Petworld Tallaght I can’t recommend enough for his excellent customer service.
He even went extra mile for packing and using heating for my shrimp order.
Every time I go to Petworld in Tallaght, Gerard & team is always helpful.

I would highly recommend to my friends 💯

Very disappointing customer service, waiting for 1 month for dog food, no answers

If I could give zero stars I would. Knowing the festive season would be busy I ordered early. Waited and waited. Sent emails. No reply. Eventually got a reply to one of the many emails. Received a call promising delivery by the weekend before Christmas. Alas it didn’t arrive by then. First time trying them to support local - NEVER AGAIN!

Sent a text by petworld in November saying I've bought 8 bags of premium dog food from them at a cost of nearly 500 euro and my next purchase would come with a free bag. Went to the shop in tallaght lidl complex and purchased my next bag, showed the text to the store employee and she said il have to get confirmation from head office to verify the text is genuine 🤔. Like I'm some sort of scammer. She couldn't get through to her own head office. I said it doesn't matter, il come back again. She took my details and said they'd be in touch. Never heard a thing back. I've since bought 3 bags which brings me to 11 bags and still no free bag. Been back to the shop twice to enquire where my free bag is and just get stonewalled with apathy negativity and total disinterest in my enquiry. Just to add insult there's big picture on the shop front with a lovely looking dog saying buy nine get a free bag 🙄. Avoid this shop like the plague, not the shop floor staff fault. They couldn't have been more helpful. I'd put it down to overpaid piss poor middle managers who don't give a toss about the business. Just in it for the paycheck 🐕‍🦺🤕

EDIT 8th DECEMBER: Parcel has still not arrived over a week now for “express delivery” still no reply via email from company!

Ordered on Monday 1st December paid for express delivery, emailed on monday 4th December as my parcel still had not been shipped, I received no reply but shortly received a email to say an post had received my order. It is now the Saturday 6th December post man has been and gone and still no delivery. I paid extra for express delivery and IF it gets delivered on Monday 8th December that will be a full week. Don’t understand how this is “express delivery” . I have emailed a second time and still no reply! Wouldn’t recommend! Poor customer service.

I have had a bad experience with my last two orders. Both had major delivery issues. The first one wasn't dispatched because of an apparent glitch in the system, and now the most recent, as well as being very slow in delivery due to the courier service they use, also left me short half my order. Very hard for me to recommend with this kind of service.

Purchased a Large Cat Kennel with flap, online, from Perworld.ie. Arrived promptly by Courier. Easy to assemble diy. Lovely looking Wood. Sturdy and Weatherproof. Easy to clean as Roof lifts off. Kennel was competitively priced and I am very happy with this product.
I recommend Petworld.ie

I had ordered a pet carrier and it sadly arrived damaged. I sent an email with a photo of proof and a new carrier was sent out the same day! This was super fast and customer service was super friendly and pleasant to deal with. I can highly recommend!

Second month with no food delivered on time, Ringing all day and no answer no reply back to email. Looking for my money to be returned subscription cancelled

Hi Team,

My name is Melvil Rebello, I am regular customer with Petworld at both galway branch Terryland and knocknacarra.
I wanted to bring to your attention I am being mentally harrast several times by Petworld employer PIERCE (Petworld Terryland branch). He is extremely rude and disrespectful.
I personally believe Petworld (Terryland branch) staff PIERCE is RACIST and targeting me every time I visit the store, rest all empplpyer are very good respectful and humble.
Last month I did like 2 male canary birds at Petworld (Terryland branch), however Petworld staff PIERCE informed me that these two red colour male are booked by some lady.
They are on hold for one week till the lady comes and collect it.

I did called Petworld staff, and a lady told me that the 2 male birds are available and I can come and collect it. I did informed her that PIERCE told they are on hold.
She double confirmed that I can come and collect it. After a long drive I reached the store I did requested for the birds from Petworld staff PIERCE.
He was extremely rude to me and told me, he need to speak to the lady staff who was on break. PIERCE called the staff lady who was on lunch break.
After speaking with her Petworld staff PIERCE told me in very RUDE tone the birds are on HOLD again. If you want the birds you need to give your name for booking.
Hence I gave my name so that if new stock arrive I will be purchasing them. I got a call from Petworld lady staff there is one Male canary bird available and If interested book it. Hence I came to Petworld Terryland and purchased the bird.

I went to the Petworld at Terryland AFTER A MONTH to purchase another bird. After placing the order while the lady was about the pack the bird. Petworld staff PIERCE arrive
from no where and say to me WE ARE NOT GOING TO SELL YOU ANY BIRDS IN FUTURE. HE SAID I DON'T CARE YOU CAN TALK TO THE MANAGER. I have my friend as a witness.
I tried to ask for the reason PIERCE kept saying last time you came to buy birds which were booked by tricking. I tried to ask him detail but he refused from answering.
I personally feel Petworld staff PIERCE has some serious personal problem in life and need a break from work or he is targeting me because I am BLACK skin and is RACIST.
PIERCE always very rude and disrespectful to me. I request some senior staff of Petworld to look into this.

phone number : 0899567146

Regards
Melvil Rebello

Missing order.
I ordered dog food as I'm low. Couriers sent email to say they delivered it on Friday and was signed for. No parcel. I don't know why any company would use Fastway as their courier! Contacted petworld by email on Friday and today by messenger, no reply from them. Won't be using this company again. I've had to order more food from petstop. I'd rather pay the extra few euros for a better service!!

Absolutely fantastic service. Best price around for my dogs food and next day free delivery! I ordered twice now and both occasions I've received my order the next day.
The grain free salmon food is excellent for my German Shepard. highly recommend.

Ordered a product was delighted with it arrived in a good time. I will order from them again

DONT BUY FROM THIS CO DELIVERY TAKES FAR TOO LONG

Great customer service.
Fast delivery and good quality of products.

The order took almost 10 days to arrive. You are ignored on the online chat. No other contact details provided. The order was missing items. Couriers is super unhelpful. Please read reviews on hello Peter. Same complaints and lots of money list by people.

From order to delivery less than 24hrs. Quicker than anything I have ever ordered online. Great selection and fantastic delivery time. My first order with them and I'll be back from now on.

Great work guys, very happy customer :)