Phoenix Gas Services we have had on a number of occasions. The Engineers were always polite and wore shoe protectors when entering our Home a small thing but it meant they took care when doing work... Toon meer
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I had occasion to ring Phoenix Gas regarding a gas repair and me experience with the call handler who dealt with my repair was exceptional. She listened to me with empathy and professionalism and dea... Toon meer
Bedrijf heeft geantwoord
same shit different day!!! no attempt using doorbell or knocking, only carefully placing curled up card in letterbox and clearing off. 3rd time in past 3 weeks. they increase my anxiety every year wh... Toon meer
Bedrijf heeft geantwoord
The Phoenix Group recently did my EICR at my house I was selling. It needed doing urgently as the house move was dropped on us to get completed within a month! They came round completed the EICR and c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
Contactgegevens
Furlong Road, Tunstall, ST6 5UD, Stoke-on-Trent, Verenigd Koninkrijk
- 07515798268
- kirsty@phoenixgasservices.co.uk
- phoenixgasservices.co.uk
3,5
Gemiddeld
193 reviews
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This is the worst company
This is the worst company, if I could give no stars I would, I pay every bill on time but they disconnected my gas when I was at work because they needed to do maintenance then left me with no supply for an entire day and night. I had to take emergency leave from work to admit one of their ‘engineers’. Their ‘customer service’ is the worst I have ever experienced
20 mei 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
We’re very sorry to hear about your experience and understand how disruptive this situation must have been.
We take comments like this extremely seriously and would like the opportunity to investigate what happened in full. Unfortunately, we’re unable to identify your job from this review alone.
Please could you email your full name, address and contact details to info@phoenixgasservices.co.uk so that a member of our team can look into this matter urgently and respond appropriately.
Thank you.
Would leave zero stars the company is…
Would leave zero stars the company is an absolute joke, had three appointments booked, had to cancel one and rebook, rebooked and never showed up on the 23rd of April even though they said they did also had an appointment on the 11th of May have video doorbell footage that shows the engineer walking up to the door and putting a card through without even knocking the door, you ring and get a person on the end of the phone that clearly doesn’t want to help at all, now we are being threatened with court action by our landlord because there engineers can’t even be bothered to knock a door!!
11 mei 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
We’re very sorry to hear about your experience and understand how frustrating and stressful this situation must have been for you, especially given the issues with missed appointments and the concerns now being raised by your landlord.
This is certainly not the level of service we aim to provide, and we take your feedback very seriously. We would really appreciate the opportunity to investigate what happened and address your concerns properly.
Please could you contact us at info@phoenixgassservices.co.uk with your full name, property address, and contact details so we can look into this matter in full and review the appointment history and engineer attendance records.
We apologise again for the inconvenience caused and hope to resolve this for you as soon as possible.
only gave 1star as can't give none
only gave 1star as can't give none. Need to teach your staff some respect on the roads and not to drive like tossers
14 mei 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
We’re sorry to read your comments and take any concerns regarding the conduct and driving standards of our staff very seriously.
We would like the opportunity to investigate this matter further. Please could you contact us at info@phoenixgassservices.co.uk with more information, including the date, time, location, and if possible the vehicle registration or any identifying details, so we can look into this properly.
We appreciate you bringing this to our attention.
Had a really good experience
Had a really good experience. When I called through the team were really helpful and the engineer was thorough and knowledgeable and resolved the issue quickly for me. Would happily recommend.
5 mei 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you so much for taking the time to leave a review, we're so pleased that our team were able to help. We work hard to ensure the best possible experience for all of our customers, and we'll pass on your kind words to our staff.
4 failed appointments
4 failed appointments, waiting in all day with no communication, poor customer service
12 maart 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Hi Joann,
We’re really sorry to hear about your experience — this is not the level of service we aim to provide. We understand how frustrating it must have been to wait in all day without communication, especially across multiple appointments.
We’d really like the opportunity to look into this and put things right. Could you please email us at info@phoenixgasservices.co.uk with more details, including your phone number, address, and your email? This will help us investigate what went wrong and resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Another bad review
A boiler service identified a leak. Engineer was supposed to report repair and order parts. 3 weeks later and no sign of any repair. Phone calls not being returned. Why am I chasing up a service used by rugby council? I have no option but to use this rubbish company.
I had a reply from this company see below.
Rugby council and myself called via phone to chase up this matter on more than one occasion. The lady was on lunch and was supposed to return call, which she didn't hence more than one call to chase up. Its is down to this company to book repair via engineer.
Strangely enough I spoke to a man from this company who couldnt apologise enough. So why does the reply not reflect the conversation I had? 🤔
11 februari 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you for bringing this to our attention. We’re sorry to hear about the frustration caused by the delay and the difficulty you experienced getting through to us.
Following your review, our engineer contacted you and we understand that the leak has now been resolved by Worcester under a warranty call. It appears there may have been some confusion regarding communication, as we were unable to locate any instruction from Rugby Borough Council through their portal or via email, which may have contributed to the delay in progressing the repair.
We appreciate your patience while this was being clarified and apologise again for the inconvenience caused. If there is anything further you need, please do not hesitate to contact our office and we will be happy to assist.
Absolute joke of a company
Absolute joke of a company. First appointment - no-one turned up. Second appointment employee arrived, diagnosed the problem with the heating pump. Went away to order it. Third appointment - different bod turned up and said the valves needed replacing as well but didn't have them on the van. 4th. appointment - no-one turned up. 4 separate days waiting in, moving furniture, not putting heating on so repair could be undertaken. 2 disabled pensioners in the property. Absolutely disgusting! Doesn't deserve the 1 star.
9 februari 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Hello Steve,
Thank you for taking the time to bring this issue to our attention. Your experience falls far short of the level of service we expect for our customers, so we apologise that you have encountered issues.
We'd like the opportunity to put things right, so please could you contact us at your earliest convenience with your contact details at info@phoenixgasservices.co.uk and we will give this matter our urgent attention.
Thank you
Absolutely first class service
Absolutely first class service. Reliable, clean, tidy and very understanding over personal circumstances regarding the condition of one of my daughter's rooms as she struggles with mental health. Thank you to both engineers.
21 januari 2026
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Hi Kate,
Thank you so much for taking the time to leave us such wonderful feedback! We’re delighted to hear that our engineers provided a reliable, professional, and understanding service.
If you’re able to recall the names of the engineers who visited, we’d love to pass on your thanks directly and congratulate them on their excellent work and professionalism. Your kind words mean a lot to the team and really highlight the care and level of service we aim to provide for all our valued customers.
Thanks again for sharing your experience!
Low budget company
My neighbour was getting pipes installed on the road and phoenix gas work men thought it would be ok to dump all the concrete and rubble on our garden, when I phoned up to complain they could not see a problem until I informed them I had no contract with them therefore they were breaking the law, these people seem to think they have the right to dump the waste that they have created onto people's private property, maybe if they employed professionals they would not have so many complaints. A disgusting company that has no morals or companion for other people's private property.
29 december 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Hi Sally,
On checking our records, believe this review may have been posted for a different company with a similar name in error. We are Phoenix Gas Services based in Stoke-on-Trent, Staffordshire, and upon checking our system, we have no record of these works or a phone call from yourself.
As our reputation is very important to us, we’d kindly ask if you would remove this review at your earliest convenience.
Thank you for your understanding and we hope that your problem gets resolved.
What a joke Phoenix Gas Services are
What a joke Phoenix Gas Services are! Had an appointment for today arranged for weeks. Took time off work and then got a call this morning that the engineer had called in sick and they have no-one else to do the repair. They've left an older woman with disabilities in a cold living room over Christmas. Unacceptable and terrible customer service. Would definitely not recommend these cowboys. I only gave one star because there's no option for zero stars but if they was an option for negative stars, Phoenix would get the full five!
17 december 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
We’re very sorry to read this and completely understand how upsetting and frustrating this situation has been, particularly given the circumstances and time of year. Unfortunately, due to an engineer calling in sick at short notice, we were unable to attend as planned, which we appreciate is extremely disappointing after you had arranged time off work.
Please accept our sincere apologies for the inconvenience and distress this has caused. This is not the level of service we aim to provide, and we take feedback like this very seriously. We have now prioritised this job and will have the issue looked at shortly to ensure the repair is carried out as soon as possible.
Sheer Incompetence
Sheer incompetent!!! Sheer hold no accountability!! Sheer do no turn up !! Sheer Cowboys!! You got no hot water or heating!! Do not call these imbosolies!! They couldn't fight themselves out of a crisp packet.
14 december 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
We’re sorry to read this and understand how stressful it can be to be without heating or hot water. We can confirm that the issue has now been attended to and resolved.
Our intention is always to support our customers and get problems sorted as quickly as possible, and we regret the frustration this situation caused. Feedback is important to us, and we take all concerns seriously as part of improving our service.
If you have any ongoing concerns, please feel free to contact our office and we’ll be happy to help.
Third time waiting for an engineer to…
Third time waiting for an engineer to turn up. Still waiting
7 december 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would really like the opportunity to put things right.
Please get in touch with us directly on 01782 564448 so we can look into this in more detail and work towards a resolution as quickly as possible.
We appreciate you bringing this to our attention and hope to hear from you soon.
Aaron and Dan Fitted our new heating…
Aaron and Dan Fitted our new heating system and Airsource heating system.
They took every care of the house and made sure we understood and were happy at every stage. They paid special attention to my mother that was ill at the time and their patience and kindness was very welcome.
25 november 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you so much for your kind words, we're absolutely thrilled you were happy with the service provided by our team and will be sure to pass your feedback on to Aaron and Dan.
Absoultely shocking service
Absoultely shocking service. Had sevice booked for today, but i ran out of gas so nipped to the shop to get some. While i was there the engineer turned up and my daughter told him id just gone to shop to get gas and would be 2mins. He refused to wait and said tell her to book another appointment i ay got time.
Shocking, cant wait 2mins are u for real.
22 november 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have felt. Our engineers work on a very tight schedule to ensure all customers receive service on time, which means they’re unable to wait beyond the allocated appointment window.
We appreciate that you were only gone briefly, and we’ll review this internally to see if there’s any way we can improve communication in situations like this. Please contact our customer service team on info@phoenixgasservices.co.uk , and we’ll be happy to help you rebook at the earliest convenience.
This company are absolutely…shocking!
This company are absolutely shocking!!!!!!
We are on day 5 of no heating.. my father is 79 years old and we are freezing.
The heating was working except one radiator, Phoenix came out to fix it and now none work.
We have been classed as a “priority” we have waited 24 hours for a phone call and they have offered to come out in 6 days time.
This company should NOT be trading.
DO NOT USE!!!!!!!!!
18 november 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Hello Emma,
I'm so sorry that our standards have fallen short on this occasion and regret hearing that you have had a negative experience, please accept our sincere apologies.
We would really appreciate the chance to to resolve this issue for you. Please could you email us at info@phoenixgasservices.co.uk with your name, address and contact telephone number and we will have a member of our team get in touch with you as a priority?
Saul is amazing!
I smelt gas when I entered my apartment. An engineer was here within the hour.
One of the apartments had a gas leak behind their cooker.
Saul the engineer was absolutely amazing. He got us all out to our cars safely and isolated the gas straight away. He also got an ambulance straight away for the lady whose apartment had the leak to make sure she was ok.
Fire brigade checked everything and when all was safe, let us back inside our apartments.
I can’t thank Saul enough for all his help and for being so efficient. He really looked after us all and he dealt with everything professionally and with great care.
30 september 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you so much for your kind words Amy. We're so pleased that Saul was able to help you and the other residents and we'll be sure to pass on your positive feedback.
radiator quote
I rang today and asked them if they would do me a quote for a radiator in my conservatory.After being put on hold the young lady said yes they could and that would be £84 to come to the house and do the quote.
17 juli 2025
Review zonder uitnodiging
Waited over 9 hours for an engineer…
Waited over 9 hours for an engineer appointment to show up.
No show. No contact. No apologies.
Disgraceful service.
10 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
I'm sorry that our service fell short on this occasion Wayne. We pride ourselves on professionalism, reliability and communication, so we're disappointed that you didn't receive any contact from us to say we would be unable to attend as planned. Please feel free to contact us directly so we can identify what went wrong.
These need a zero star option
These need a zero star option. I had Engineer Ansheel out to do my gas service. 1st he wasn't very professional and after 40 minutes he came down sweaty and full of excuses to tell me there's an issue and he's put a danger do not use sticker on it. I said its practically a new boiler, And he said the reset button wasn't working. NOW our boiler is 18 months old and has no issues with any of the buttons. Once he left I went to look myself. And my reset button has been crammed inside the boiler permanently damaging it. I called the company Phoenix who after listening to what I said batted it off as if its nothing new and just said. Well the engineer said it was like that before. I said NO IT WASNT ITS A NEW BOILER and had no issues. And they just said the council will be in touch as its not their issue. So yea they come out Fk your shit up and leave. Avoid these like the plague they are and go else where.
1 juli 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you for taking the time to share your feedback. We regret to hear about your negative experience. We’re very sorry that we failed to meet your expectations and would appreciate the chance to resolve the issue for you. Until then, please accept our sincerest apologies on behalf of everyone on the team at Phoenix Gas.
Pheonix gas are contracted by EMH
Pheonix gas are contracted by EMH . Today was supposed to be my annual gas service they never turned up. Got txt yesterday reminding me of the service. This ain't the first time that they have not shown up. In past I have book days of work as holidays. Why emh use this company I don't know - they are based in stoke and me northampton
26 juni 2025
Review zonder uitnodiging
Antwoord van Phoenix Gas Services
Thank you for taking the time to share your feedback. We regret to hear about your negative experience. We’re very sorry that we failed to meet your expectations and would appreciate the chance to resolve the issue for you. Until then, please accept our sincerest apologies on behalf of everyone on the team at Phoenix Gas.
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