Phoenix Gas Services Reviews 

I had an engineer out to do a gas safety check on my EMH property in Hartshorne Swadlincote. The engineer was absolutely amazing. He explained everything he did in great detail and even showed me problems he’d found and explained this would be why I kept losing pressure. He booked my parts in and Phoenix contacted me to offer an appointment tomorrow. I can’t thank Phoenix enough for their very friendly, informative attitude.

Booked a boiler service, no show not even a phone call or text to inform me...BEWARE !

I felt it very imperative that I write in today and let you know the experience that I have with phoenix gas services.

We have been let down in the past numerous times which has affected my sons mental health as he has adhd and Asperger's, being told that you are coming and don't attend does not bode well on those that have to plan for your attendance, especially then to be threatened with an injunction by emh housing.

We had an appointment today for after 10am on Wednesday the 7th of may because we had very little faith that you would attend myself and my mother sat in the car park from 10 o'clock it got to 11:30 and there was no sign of an engineer.

I placed a call into your service department and was lucky enough to be greeted by a very kind and pleasant lady called Gemma, I explained my frustrations I have had previously and could you confirm that an engineer was on their way. Gemma did her diligence and then called me back.

It wasn't good news the engineer that was due to attend had phoned in sick and we had not been told , however Gemma had made contact with a number of other engineers that were local and managed to secure a new appointment for 2:30 that day.

She kept me updated in terms of time and who would be attending which either was then able to relay back to my son to put him at ease. Gemma told me that the attending technician would call half an hour before arriving and would call me when he was at the property.

The attending technician was a chap called jay he was so polite he was so helpful, he was so understanding and he did in fact call me 25 minutes prior to arriving which gave me enough time to warn my son and then he called me when he was out to say that he was here.

I've just called jay as I wanted to make sure that everything was okay and no messages needed to be relayed back to me because my son would surely forget and he again omitted kindness and patience understanding and a huge amount of empathy for my situation and showed nothing but genuine kindness.

Jay and Gemma surely turned this experience around for me and my son, they are both a wonderful credit to your business and I really felt that I needed to take the time out to celebrate them both and I hope that you can pass this on to them and celebrate them as well.

Thank you

Hayley

I had them come out to my father in laws boiler to check a pressure drop on the 5th Dec 24, I payed the invoice on the 11 Dec 24. They contacted me on Friday 25th April 25 asking me for the payment, I sent them a screenshot of the bank transfer as proof of payment, they are saying they will have to check with there bank. Shortly after the job was done my father in law passed away so I don’t need this from them they should keep there payment’s up to date, not my problem.

Service and repair department rife with bullying from management and favouritism

Unprofessional. Don’t turn up as arranged and do all they can to get out of the scheduled work

My boiler broke and was shut off on 12th of Feb, I’ve had the same gentleman named Kevin come out 3 times to try and get it sorted for me. He has been so friendly, it’s really hard being a woman alone and having a male come into my flat to do work, but Kevin made me feel the most comfortable! Explained everything thoroughly, and is very efficient with his work! Despite it being a while without my boiler due to waiting for parts to arrive, I cannot express my gratitude for how understanding, helpful and fantastic they have been for me!

Have been with out heating now for 13 days have been told they were coming several times with no show and no text. We are logged as a vulnerable household but that doesn't seem to matter. Have lost earning as am unable to work in a cold house. Don't respond to messages left.

If I could give this company a minus 100 I would. Awful service, 3 times they didn't turn up and left us in a house with young children with no hot water or heating for 24 hours (which reading some of the other reviews, I realise is nothing in comparison). The first engineer that came out didn't want to listen to what we had to say, was very eager to leave and tried to fob it off as a plumbing issue despite us trying to explain the leaks were only happening when the heating was on or hot tap was running.. he didnt want to wait a couple of mins for the heating to kick in properly to see the leak and just said "call a plumber". Plumber came the next day and confirmed it was the boiler after a quick investigation. Then the 24 hour wait of being told "somebody was on the way". The 2nd guy that came out seemed to want to leave straight away too but did sort the problem after I felt like I had to insist he just waited to see the leak. I wonder if maybe they looked after their staff a bit better they might have more positive reviews because both enginers just seemed really fed up and stressed. Overall Appalling service. So glad they've lost the contract with our HA so I won't have to deal with them again.

Used by Sandwell useless baseless Mr Lack carried out a visit at my property.

His behaviour and attitude was poor and overpowering
Made me feel little, over powered me with his loud voice.
I told him to leave the property.
10 minutes later cadent turned up saying smell of monoxide.
This is what Mr La4k did useless and baseless im looking to put a formal complaint about this useless man.
Mr La4K this was his registration also parked in my drive.
Without asking me.

Angry & abusive failing to order parts threatened with a spanner

As an ex employee of this badly managed company, which has mistreated me to be making troubling decisions. The main breaking point was when i had to put my tools down and leave site. Finding out I haven't been paid my overtime which iv worked overly hard for...just to keep a good name for the company and not let customers down or without a working system. I was distraught when I'm expected to work over after doing it for months and finding out , they work on loopholes by saying they adhere to fair practices even when they are being unfair to their employees, all to deduct money from wages.. an they have done it with out consent..

Please help me with this anyone.

Friendly, faster, reliable excellent customer service.
Definitely give them ⭐️⭐️⭐️⭐️⭐️⭐️

Unreliable, not for the first time they missed an appointment to fix my gas leak after turning it off and leaving me without gas for 6 days. Avoid and get a reliable firm to do the job.

AWFUL service
Been rung for the 4th time
This is just this month...
Booked in 6th... Jan..
Booked in 9th
Booked in again for today 17th
Should of been done before Christmas
Has anyone turned up....?? two leaking radiator s to be changed ASAP was the engineers diagnosis took the measurements... Nov 24
Booked in for Tue 21st Jan 8 -1 what's my chances... !!! ITS A JOKE ...

I was struggling to get a plumber. My boiler had stopped working and i had no heating or hot water.
I rang phoenix. I spoke to Mike who told me they had no availability at the moment but he said he would call me the following morning. However, he rang me back and he thought he knew what the problem might be and ask if he could talk me through how to check. He talked my son through it and wow everything started working.
Mike dident have to do that but he was great and patient. Just as I was beginning to believe no one helps anyone anymore and he saved me time and money.Thank you Mike, very kind and as my son said "a diamond "

“Amazing “ service!!! I m councill property tenant. Got the missed appointment card from phoenix. Strange… I didn’t get any of appointment letters or calls or text massages. I guess I need to be clairvoyant

My parents had no working Central heating, was informed on a Friday at 9am, however got a phone call from them at 5pm to say they are now closed until Monday so will come out then. -5 degrees with one parent with dementia. I rang the emergency number for someone to put the phone down on me... a disgrace of a company... need closing down

I am still sitting here 8 days not heating hot water and now shower bunch of cowboys who turned up without one of the parts engineer then threw a fit in my kitchen as he had lost his keys to his van dragging boiler part on my new lino. been told yesterday still no parts was told someone would bring me 2 heaters on friday after 5 hours of my ringing spoke to a lady who told me i would not be getting heaters as they dont carry them on there vans and would be doing nothing i have emailed you and spent god knows how many hours on the phone speaking to rude staff who have done nothing to help me well done Phoenix

This company are a nightmare to deal with. They fail to communicate with you in a timely fashion, don’t turn up for appointments, don’t let you know they are there by ringing the doorbell when you are in - I was in all day on a Sunday (the day after they claim they called, which they didn’t ) Then they sent me a letter informing me of an appointment they arranged unilaterally that only arrived on the day of the appointment, which I only received after I returned from work! They then did the same trick again and have now told my landlord I have refused entry 3 times when I have done nothing of the sort ! Now my landlord is accusing me of breaching my tenancy, when in reality Phoenix Gas Services have made it impossible for me to comply and have quite frankly lied to my landlord. If you have any choice in the matter, please do not deal with this company. There must be much better, more reliable and trustworthy companies out there who will just turn up when they say they will and won’t make your life a misery for no reason. The stress of this has been awful. The worst thing is I am a disabled person doing their best to go to work and I don't need the stress this company has caused me. Avoid at all costs!