Phoenix Gas Services Reviews 

I rent a property and have always had good service from Phoenix they've come when they've said they would and engineers have always been pleasant.

came do my gas check and he was quick polite and did what he needed to do pretty quick no issues at all highly recommended thanks

We had a new boiler fitted last Year and the experience was great, we have just recieved our 1st boiler service from Phoenix and the engineer was exceptional. will use again very pleased with this Company.

Mr Mountford Stoke On Trent

As I missed 1st appointment tried to reschedule on Friday last week but been told it normally takes 48 hrs to arrange someone, however on Monday morning during school run I received a call and person on phone was really polite and super helpful as i booked day off on Monday to make sure i don’t missed out 2nd appointment and he managed to arrange someone for same day which is highly appreciated. An engineer arrived as requested after school run hours and was polite, completed all work in timely manner and inform me that there is no issues and left. Overall really happy with service.

Gas safety inspection. Inspector was extremely friendly and efficient, great service no complaints !

It’s apparent there is a clear divide between the service private users get to the service and treatment families receive who rent their properties.
Yet the chances are my rent is more than a mortgage and i too work full time 6 days a week, i and my child matter as much as anybody else.

After three visits I’ve come to run a bath, the basic of needs and not much of an ask to have running hot water? And again the water is freezing cold.
So why isn’t my boiler being fixed to last? New parts have been replaced yet every couple of weeks it breaks down and we can’t enjoy our weekend plans.
I have a weakened away planned which is a very rare treat, and I can’t bathe and wash my hair to get ready. My son can’t wash ahead of going to his Nans.

5 star ratings from private customers. 1 star from renters? I’d be interested to know what this company is paid by Housing Plus Group? They must be malign a fortune off their backs yet give us a poor service as though we are scum of society.
Us renters we are skilled staff like you are, NHS nurses, farmers, mechanics, post office employees, carers, council employees, drivers. We matter too!!!!!

Very competent workman who carried out our service today very professional

We had a boiler gas service done by phoenix on behalf of our housing association
The gentleman that came was prompt, polite, tidy and very thorough
He answered any questions and was courteous. This company has always been good especially if called out of hours to help with an emergency

Kevin has done a fantastic job after Rugby Brough Council cock up great work neat and tidy nice bloke,and tidy up well after makes sure all up and running. Top guy

Failed to attend second appointment by pheonix engineer today , despite a text at 9.00am saying engineer was on way to us
Rang them at 1.40 pm to be told firstly we where not booked in for today
Then made excuse saying an engineer had attended and put a card through
This is a complete lie as we have looked out front every car door we have heard , and both being smokers have been smoking out front to watch for the supposed engineer
A complaint has been forwarded to our landlords whom employ these failures
As a failure in duty of care towards tennents
If roles where reversed our door would come off to allow access
Absolute shambles

Brilliant, had a different company fix my tank few months ago they didn't fix it. Then these guys came fixed it right and now my oil tank doesn't leak very friendly explain what they have done so you know. Great company thank you

Gas boiler serviced 23/5/23. Engineer arrived within the agreed timescale and was very pleasant and efficient. Even showed me how to adjust the heat temperature flow to the radiators.

Easy to make appointments and always very accommodating. Staff very pleasant.

Overall very pleased with the service provided.

Phoenix conducted a large and complex job with great professionalism. Serious issues with the initial survey (conducted by another company) were addressed with minimum hassle. The work was completed to a high standard and there was good communication with the office to ensure that issues were managed effectively. I strongly recommend their work

3 broken appointments.
These bunch of clowns are a joke.
I'm stuck with them because they sub contract to the housing association I rent from.
Waiting since beginning of March for them to repair heating.
Its now mid May.
AVOID AT ALL COSTS.
Incompetent.
Un reliable.
Useless.

Our solar panels were completed on time and efficiently, however, the highlight for us has been really great customer service. Phoenix have been proactive in their communication with us throughout the install process and we also have received really good after installation service when we rang about some noise from the solar panels (engineer sent out 2-3 hours after calling to check the issue). Would be happy to use again in future should we need further work / maintenance undertaking.

They installed everything fast and hassle free.

From start to finish, what a great service, Quote done swiftly, design explained professionally, Scaffold went up on time and as planned, installers where polite and got on with the job, job complete to a very high standard and the whole system explained, great communication throughout the full process

If you are looking for a professional service and a great price then contact phoenix

Friendly engineer who explained exactly what he would do before he started. Repair was completed and sorted within an hour! I now have heating and hot water again! Thank you Phoenix Gas!

Great customer service!!
My boiler Broke down I rang Phoenix they sent an engineer around the same day.
Lovely engineer who knew what was up with my boiler straight away.
Would use again

I wrote a review for this company on 1/3/23. The response received from the company on this forum is completely fictional and i have emailed to tell them so. I had an am appt given to me, no engineer called, i was home, i had no missed calls from him! Fo not use.